Network Administration Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
IDERA is seeking a Technical Support Engineer II for our Global Technical Support Team. If you have customer support experience providing top level software technical support. Do you have a passion for helping customers and solving problems? Do you have experience programming in C++ or Delphi?. How about experience working with relational databases on a variety of platforms, we want you on our team! Our Technical Support Team works with IDERA customers worldwide to support customers in using our award winning Development IDE and our Database Development and Design & Architecture software. Our customers rely on our products and solutions to help them build, optimize, and manage sophisticated database infrastructures powering a wide variety of enterprise applications and GUI-intensive, data-driven applications Key Responsibilities • Provide technical support for Idera products. This includes communicating directly with customers via phone and e-mail to identify, reproduce, and resolve reported issues. • Evaluate, troubleshoot and follow-up customer issues while tracking details in the Customer Relations Management system. • Identify, replicate, and document customer reported product defects and enhancement requests. • Develop and test workarounds when and if applicable. • Interact with internal and external department resources for problem determination, resolution, and escalation. • Installation/de-installation of required software; provide specifications for the configuration of systems, applications, and databases when necessary. • Keep up-to-date on technical aspects of Embarcadero’s products. • Participate and articulate test cases for management and the product development team when necessary • Write online documentation, such as FAQ's and technical notes on an as needed basis Requirements: • Strong relational database skills in any of these databases: Oracle, DB2, SQL Server, or Sybase • OOP knowledge and programming skills in either C++ or Delphi • Familiarity with Database Development or modeling/design tools such as DBArtisan, Rapid SQL and/or ER/Studio Data Architect • Solid networking skills (software) in Windows environment, both on server and client side. • Language skills in English are required • Previous experience in a technical or support environment • Ability to multi-task and seamlessly transition from one skill set to another • Excellent troubleshooting and debugging skills. • Excellent written and oral communication skills. • General knowledge of software design and implementation. • Four-year university degree or sufficient relevant work experience. • Mobile software development experience is a plus
Skills: Network Administration C++ Customer support Database Modeling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hi, We are looking for a Technical Support representative with experience in Linux Systems, WHMCS, cPanel/WHM and Virtualizor. We currently have about 15-20 active tickets a month. We are looking for Freelancers Availability for 24x7 Coverage. Please let us know your availability in your cover letter. NOTE: Your availability is important to us do not send us a time where your not available working on other projects. As you will only earn hourly rate from us as you are working! Meaning Support Tickets. If we have no tickets in your queue and arn't actively working on anything pertaining to Boxne Network Solutions, we require you do not submit time worked. Time Worked is time worked on Support Tickets / Service Requests. You will be provided with a Boxne Netowk Solutions email address. You are only asked to work for us when you get an email of a new support ticket has been created. *You will only work when a email of a new ticket is created *You will be paid for the amount of hours worked to resolve the issue *Your hours will depend on the amount of tickets + bonus if resolved promptly. *You will be asked to respond to this ticket within 8 hours of ticket creation. *We are looking for talented individuals willing to work at a low hourly cost. Bonuses/Raises will be available as we expand *YOU MUST* Respond to a service outage within 10 minutes (Text message will be sent to your phone) Understand Virtualizor, cPanel and WHM, Linux, Windows and WHMCS. *Have had prior experience with other hosting providers. *Be on Standby working on other projects for atleast 8 hours a day. (You will be asked to stay in a live chat session, during this time.) *Must be fluent in English. *We may ask you to provide Toll-free phone support as well. (Undecided at this time.) Ability to work with a team is necessary! Must be fluent in English* Must be able to complete job within 10 minutes if a Administrator requests the task to be completed. **YOU ARE RESPONSIBLE TO LOG YOUR OWN HOURS! Thank you.
Skills: Network Administration CentOS CPanel Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Come work for a woman-owned tech company! We are looking for experienced and knowledgeable techs to help our clients resolve 1st and 2nd level support issues. Primary Responsibilities: Troubleshoot software, hardware and network issues Train end-users how to setup and use new technologies Create documentation of procedures & friendly knowledgebase articles Monitor backups and restore data as needed Monitor antivirus, run scans, and clean viruses as needed Install, configure and upgrade software and operating systems Work on a variety of special IT projects and assignments. We’re looking for techs to work both remotely and locally. Please let us know where you’re located, whether you prefer to work locally or remotely, and what time zone you work in. Key Qualifications: Proven ability to perform the responsibilities listed above. Strong people skills and a knack for problem solving Ability to maintain composure and customer focus while resolving technical issues. Excellent written and verbal communication skills in English. (Ability to read/write in French a plus) Experience with both Mac and Windows systems. Experience with servers and networking equipment a plus. Additionally, we’re looking for people who are: Resourceful Detail oriented Reliable Self-starters BIG plus for those who: Are minority women LBGTQ Older and or self-taught Love to geek out about something. Anything!
Skills: Network Administration Customer support Data Backup Information Security