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Online Community Management Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
This is a very specific role that must be fulfilled by someone who has a teaching qualification and excellent (9.5/10) English skills. We are looking for someone to take on the role of 'community manager' in our awesome online education portal, 'The Relief Teacher Association'. Your responsibilities will be to monitor the courses conducted on the portal and to support, comment, 'like' and communicate with our participants. In addition, some bug reporting and passing on support requests (issues with certificates being issues for example). You will be working directly with another community manager and if you are interested, the role could expand to include other aspects of the Relief Teacher Association (social media page management and blog writing for example). The role is flexible and can be performed at anytime throughout the day as all comments will be sent as notifications to your email and you can respond to them as and when you can (great freelance job for a teacher!)
Skills: Online Community Management English
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are launching our Christian Health & Fitness community in February. We already have a growing social media presence in the U.S. with high engagement rates and solid post reach, and want to hire a part-time community manager that is knowledgeable about current health, fitness, and Christianity trends to help us transition to our own online community. The ideal applicant will be passionate about building communities, and has knowledge about how community building and customer support fit within the rest of the business. Ideally, applicants will have experience working with cross-functional teams to solve ambiguous, interesting challenges that contribute to the growth and quality of the community and the business. What you’ll do: • Community Growth - Create, engage and groom a community across the country on our website • Creating, managing and growing the company’s presence through blogs, Twitter, Facebook, and other strategically relevant online properties • Provides basic technical support for common issues on the platform. This may include working with the our vendors to address, resolve, and communicate any issues related to the features and functionality of the community • Supports customers by answering questions however they come in (e-mail, Twitter, and chat) and managing any online feedback forums such as GetSatisfaction pages • Manages and troubleshoots regular platform upgrades with the support of our developers • Recommends and implements new community features as appropriate • Researching opportunities to connect with new people • Utilize content from our UGC (user-generated content) • Distribute the best content and conversations throughout our complete social network • Report actionable insights and KPI’s on a weekly basis • Monitor trends in Social Media tools, applications, channels, design and strategy • Demonstrate ability to map out marketing strategy and then drive that strategy proven by testing and metrics • Managing incoming media requests and building relationships with industry journalists; creating, executing and measuring media campaigns • Analyze, review, and report on effectiveness of campaigns in an effort to maximize  What you'll bring: • Deep knowledge of Christian products and the Christian community in the U.S. • 2+ years experience managing multiple social media channels. • Proven ability to engage, connect and build an audience across multiple channels • Ability to interpret analytics, communicate results and formulate strategy with both technical and non-technical members of our team • Native or Fluent American English composition If you are passionate about helping people across the U.S. become fitter, happier, healthier people by combining Christianity, Health, and Fitness into a platform that people are already passionate about, then we encourage you to apply. This role will be part-time at first, but will increase to full-time when the website reaches critical mass. We will contact some applicants as soon as possible after reviewing each application. Next steps will be an email exchange and an interview, at which point we will share more about the business. Thanks for your interest! We hope to hear from you soon.
Skills: Online Community Management Communications Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Are you the type of person who goes the extra mile to make someone smile (even if you don’t know them)? ** Do you genuinely enjoy helping people?… ** Is empathy your default reaction to hearing someone else's problem? ** Are you a great listener that can go the extra mile & help solve a stranger’s problem? ** Do you pride yourself in your uncanny ability to turn an angry stranger into a happy new friend? ** Do you have a deep passion for personal growth, life-long learning, spiritual expansion? ** If this sounds like more of a description of you than some boring job post... you may have just found a new home! We're Soul Space (from Las Vegas, Nevada) & we're on a mission to inspire & empower 1,000,000 people to manifest their own miracles by 2021… but we need your help! Soul Space is seeking an experienced, customer happiness specialist to join our growing team! As a customer happiness specialist your number one job will be to make sure that our customers are happy! You'll become the front line & the friendly voice of Soul Space, assisting our customers through technical issues to account issues plus anything & everything in between. We are a company that is all about personal growth & spiritual expansion, & we are looking for a team member who not only makes a difference in the daily lives of our subscribers who are seeking assistance, but who can flourish in their own personal journey as well. This is a fantastic job opportunity for someone who actually cares… & also for someone who can handle & embrace change & growth. As our Customer Happiness Specialist, you’re the essence of an extraordinary customer service. You love people & love to enrich their lives through dialogue about our products as well. Having a detailed knowledge, you’re not just serving information, but are also making recommendations & play an advisory role. You are the heart of our reputation, & ensure feedback flows to all teams in order to improve & innovate our services. And you spark customers with new ways to make their experience continuously better. Soul Space is aiming to be the gold standard for customer support in the personal development industry. We will only hire the warmest and the most positive, genuine and dedicated people to represent our company. REQUIREMENTS ========== Experience REQUIREMENTS ========== • Proven customer support experience • Track record of positive customer satisfaction • Excellent communication skills (both written AND verbal) • Familiarity with CRM systems and practices • Customer orientation and ability to adapt/respond to different types of characters • Ability to multi-task, prioritize, and manage time effectively • High speed internet access • Typing speed 55+ word per minute • Bonus: Proven virtual assistant experience. We're not only looking for the person with the right background, but the right personality to succeed and be an integral part of our growing team. This is JUST AS IMPORTANT as the experience. ========== Personality REQUIREMENTS ========== • NO EXCUSES -you are someone who doesn't waste time giving excuses. You see the problems, and moves past complaining straight into finding a solution and supporting our customer. • DAMN GOOD COMMUNICATOR - you understand how to speak with people in an empathetic and non-condescending way, but can still be firm if and when the situation calls. • OUTSTANDING ENGLISH – your written English and communication skills are so good that people would naturally assume you are a native English speaker. • SUPERB LISTENER - you can comprehend just as well as you speak AND believe that listening is just as important as speaking. • PATIENCE - high level of patience, or the ability to control and keep your temper under wraps…whatever comes first. • COMPASSIONATE - you are not a robot. You understand human emotions, feelings, thoughts, tendencies and know how to work it. You have a deep appreciation, understanding and openness to the variety of personalities and beliefs that people have and express. • OVERDELIVER – you go above and beyond the call of duty to make customers and prospects feel like they have a friend to reach out to at Soul Space if they need support. • PASSIONATE FOR PERSONAL GROWTH – you feel deeply passionate about this life journey you’re on and are on a mission to become the best person you can be. You LOVE learning, growing and expanding spiritually and have a knowledge and deep appreciation for metaphysics. • TEAM PLAYER - you understand that we're a team and customer satisfaction is a company and department KPI NOT an individual accolade.  If you're still reading this post then you may have just found your new home! =============== CRITICAL INFORMATION =============== To review the rest of this job post, and to assure your application is reviewed, please download the attached document which gives more details about application instructions, our hiring process, what happens after, + tips to WOW us.
Skills: Online Community Management CRM Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
At its core, UBot Media is a company dedicated to making building marketing and web automation software easy for anyone. Our community is a very important aspect of how new and experienced users work together to solve problems and improve their skills. We are looking for a fluent and careful English speaker (non-native is fine) who can successfully moderate, interact, and direct conversations related to UBot Studio's functionality, as well as the culture of programming. This community manager should mainly direct the conversation, giving helpful advice or suggestions and moderating unhelpful advice or negative comments. This position will require some knowledge of the software to be learned over time. It also requires some understanding of marketing, and how to think creatively about questions. When in doubt, the community manager will need to determine what questions need sent to the rest of the UBot Media team and what questions can be ignored, and their level of importance. Someone who wants to grow over time and become a bigger part of the UBot Media team would be ideal. Currently this position should only require around 10 hours of work each week, divided around 1-2 hours per day on the forum and a few minutes checking into chat groups regularly.
Skills: Online Community Management Automation Internet Marketing Virtual Assistant
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Wish brings together top technical talent from Google, Facebook, and Yahoo! Wish, www.wish.com, improves online merchandise discovery by helping users find the products they love, share these products with friends, score great prices, and unlock exclusive rewards. Essentially, it’s a digital mall that fits in your back pocket! Wish was launched in November 2011 and already has over 100 million registered users, making it one of the top 5 mobile applications, and recognized as the Best Android Shopping App of 2014! The Wish mobile app is available on iPhone, iPod Touch, and iPad: http://itunes.apple.com/us/app/wish-discover-products-youll/id530621395?mt=8 The Wish mobile app is also available on Android phones: https://play.google.com/store/apps/details?id=com.contextlogic.wish Responsibilities: - Respond to, triage, and resolve customer support tickets - Work with Manager of Operations to manage support issues and create efficient processes - Report on general temperature for customer support issues - Pass along any promising customer ideas and suggestions to the rest of the team Desired Skills & Experience You: - are a good communicator. Your spelling and grammar are excellent; your writing is clear and concise. - are a good reader. Sometimes customers don't write clearly and sometimes they write in an entirely different language. You will need to be able to parse their messages in order to help them. - have endless patience. See above. - have a strong desire to optimize your workflow and automate repetitive tasks. - can work efficiently without close supervision. We don't tell you what time you need to work, but we do expect that you're adult enough to get your work done in the schedule you set. A foreign language is a HUGE plus. Here are the languages that need the most support on Wish: Italian, Spanish, Portuguese, German, and French.
  • Number of freelancers needed: 50
Skills: Online Community Management Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Wish brings together top technical talent from Google, Facebook, and Yahoo! Wish improves online merchandise discovery by helping users find the products they love, share these products with friends, score great prices, and unlock exclusive rewards. Wish was launched in November 2011 and already has over 23 million registered users and 300K active daily users, making it one of the top 20 mobile applications in both the Android shopping and iPhone Lifestyle categories. Using Google search level intent data, Wish optimizes the consumer shopping experience by effectively connecting users to merchants with relevant products. The Wish mobile app is available on iPhone, iPod Touch, and iPad: http://itunes.apple.com/us/app/wish-discover-products-youll/id530621395?mt=8 The Wish mobile app is also available on Android phones: https://play.google.com/store/apps/details?id=com.contextlogic.wish Press: - Forbes: http://www.forbes.com/sites/tomtaulli/2013/06/04/wish-gunning-for-mobile-commerce-dominance/ - All Things D: http://allthingsd.com/20130131/ambitious-startup-wish-aims-to-outsmart-the-business-of-online-shopping/ - TechCrunch: http://techcrunch.com/2013/05/31/with-over-12m-users-wish-com-hopes-its-adwords-for-shopping-will-stick/ Responsibilities: - Respond to, triage, and resolve customer support tickets - Work with Manager of Operations to manage support issues and create efficient processes - Report on general temperature for customer support issues - Pass along any promising customer ideas and suggestions to the rest of the team Desired Skills & Experience You: - are a good communicator. Your spelling and grammar are excellent; your writing is clear and concise. - are a good reader. Sometimes customers don't write clearly and sometimes they write in an entirely different language. You will need to be able to parse their messages in order to help them. - have endless patience. See above. - have a strong desire to optimize your workflow and automate repetitive tasks. - can work efficiently without close supervision. We don't tell you what time you need to work, but we do expect that you're adult enough to get your work done in the schedule you set. A foreign language is a HUGE plus. Here are the languages that need the most support on Wish: Italian, Spanish, Portuguese, German, and French.
Skills: Online Community Management Customer support
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