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Online Community Management Jobs

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Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Course Hero provides a suite of digital educational resources that help millions of students learn as efficiently and effectively as possible. We are seeking a Community Moderator to work 15-30 hours per week. JOB DUTIES: - Resolve issues raised by tutors and customers (students). Work with Customer Support to assure quality customer experiences - Take appropriate action with tutors who commit violations of platform policies - Communicate with users to clarify policies and answer questions on platform processes - Analyze and manage the performance of tutors via internal tools SKILLS/EXPERIENCE: - Previous experience in customer service rep, forum moderation, online user community management, or quality assurance for a web-based product or service - Comfortable using independent judgment - Microsoft Excel - Ability to work 30-40 hours per week - Native English speakers are preferred, but other candidates with excellent English writing skills will be considered - Zendesk...
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Wish brings together top technical talent from Google, Facebook, and Yahoo! Wish, www.wish.com, improves online merchandise discovery by helping users find the products they love, share these products with friends, score great prices, and unlock exclusive rewards. Essentially, it’s a digital mall that fits in your back pocket! Wish was launched in November 2011 and already has over 100 million registered users, making it one of the top 5 mobile applications, and recognized as the Best Android Shopping App of 2014! The Wish mobile app is available on iPhone, iPod Touch, and iPad: http://itunes.apple.com/us/app/wish-discover-products-youll/id530621395?mt=8 The Wish mobile app is also available on Android phones: https://play.google.com/store/apps/details?id=com.contextlogic.wish Responsibilities: - Respond to, triage, and resolve customer support tickets - Work with Manager of Operations to manage support issues and create efficient processes - Report on general temperature...
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Wish brings together top technical talent from Google, Facebook, and Yahoo! Wish improves online merchandise discovery by helping users find the products they love, share these products with friends, score great prices, and unlock exclusive rewards. Wish was launched in November 2011 and already has over 23 million registered users and 300K active daily users, making it one of the top 20 mobile applications in both the Android shopping and iPhone Lifestyle categories. Using Google search level intent data, Wish optimizes the consumer shopping experience by effectively connecting users to merchants with relevant products. The Wish mobile app is available on iPhone, iPod Touch, and iPad: http://itunes.apple.com/us/app/wish-discover-products-youll/id530621395?mt=8 The Wish mobile app is also available on Android phones: https://play.google.com/store/apps/details?id=com.contextlogic.wish Press: - Forbes: http://www.forbes.com/sites/tomtaulli/2013/06/04/wish-gunning-for-mobile-commerce-dominance/ -...