Online Community Management Jobs

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Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Requirements: - native english and friendly communication style - love fashion - active player of mobile games - have at least 2 android / iOS devices - have stable internet and power The role includes the following tasks: 1/ Reply to messages from players 2/ Check notifications and reply to comments or player posts as needed 3/ Check Google Reviews and create a summary to send in the team chat 4/ Reply to player reviews 5/ Report and escalate issues that are trending and/or critical 6/ Play game yourself 7/ Hosting fun online contests and building the community spirit of players
Skills: Online Community Management Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We require a VA/freelancer to assist with managing our product reviews. This position requires skill sets in customer service, social media and reputation management. You will be responsible to manage all of our customer reviews of our product on Amazon, our website, a third party review website, google reviews and our own separate product review forum. You will encourage and communicate with all of our customers (both happy and sometimes not so happy) . Convert the not so happy to happy and the happy to post reviews all over the internet. We need someone that is very independent, self starter, and for someone that really cares about achieving common goals - getting excellent reviews. You will be the heart of our reputation, & ensure feedback flows to all teams in order to improve & innovate our medical device product. And you spark customers with new ways to make their experience continuously better. REQUIREMENTS ========== Experience REQUIREMENTS ========== • Proven customer support experience • Track record of positive customer satisfaction • Excellent communication skills (both written AND verbal) • Familiarity with CRM systems and practices • Customer orientation and ability to adapt/respond to different types of characters • Ability to multi-task, prioritize, and manage time effectively • High speed internet access • Be able to navigate amongst several internet portals to update reviews and assist customers and update reviews. • Bonus: Proven Customer service virtual assistant experience. We're not only looking for the person with the right background, but the right personality to succeed and be an integral part of our growing team. This is JUST AS IMPORTANT as the experience. ========== Personality REQUIREMENTS ========== • NO EXCUSES -you are someone who doesn't waste time giving excuses. You see the problems, and moves past complaining straight into finding a solution and supporting our customer. • GREAT COMMUNICATOR - you understand how to speak with people in an empathetic and non-condescending way, and encourage them to post [positive] reviews • OUTSTANDING ENGLISH – your written English and communication skills are so good that people would naturally assume you are a native English speaker. • TEAM PLAYER - you understand that we're a team and it is important to communicate with multiple members of our team. =============== CRITICAL INFORMATION =============== Please provide us your SkypeID when submitting your proposal so we can interview you.
Skills: Online Community Management Customer service Social Media Management Virtual Assistant
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
BeMyApp (Paris; San Francisco; 40 employees) is a digital communications and events agency founded in 2010. It helps its clients develop relationships in the technological world with software developers, innovators and start-ups from all around the globe. In order to consolidate our production an communication team we are looking for a Japanese Project Manager living in Tokyo to work on the communication and organization of our next two IT events in Japan in September and November : Mission: - You contact the Venues - You organize food and drinks - You contact people registered to events to give them additional information; - You respond to participants' questions by email and telephone; - You search peoples' profiles on the Internet to find those who may be interested in the events. Profile: Japanese, Rigor, quality of communication, and good humour and motivation are the most important values. Even if you are not familiar with the software development world, you should demonstrate curiosity about the subject. - Common English is imperative; - Great interpersonal skills.
Skills: Online Community Management English Event Management Event planning
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Wish brings together top technical talent from Google, Facebook, and Yahoo! Wish, www.wish.com, improves online merchandise discovery by helping users find the products they love, share these products with friends, score great prices, and unlock exclusive rewards. Essentially, it’s a digital mall that fits in your back pocket! Wish was launched in November 2011 and already has over 100 million registered users, making it one of the top 5 mobile applications, and recognized as the Best Android Shopping App of 2014! The Wish mobile app is available on iPhone, iPod Touch, and iPad: http://itunes.apple.com/us/app/wish-discover-products-youll/id530621395?mt=8 The Wish mobile app is also available on Android phones: https://play.google.com/store/apps/details?id=com.contextlogic.wish Responsibilities: - Respond to, triage, and resolve customer support tickets - Work with Manager of Operations to manage support issues and create efficient processes - Report on general temperature for customer support issues - Pass along any promising customer ideas and suggestions to the rest of the team Desired Skills & Experience You: - are a good communicator. Your spelling and grammar are excellent; your writing is clear and concise. - are a good reader. Sometimes customers don't write clearly and sometimes they write in an entirely different language. You will need to be able to parse their messages in order to help them. - have endless patience. See above. - have a strong desire to optimize your workflow and automate repetitive tasks. - can work efficiently without close supervision. We don't tell you what time you need to work, but we do expect that you're adult enough to get your work done in the schedule you set. A foreign language is a HUGE plus. Here are the languages that need the most support on Wish: Italian, Spanish, Portuguese, German, and French.
Skills: Online Community Management Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Wish brings together top technical talent from Google, Facebook, and Yahoo! Wish improves online merchandise discovery by helping users find the products they love, share these products with friends, score great prices, and unlock exclusive rewards. Wish was launched in November 2011 and already has over 23 million registered users and 300K active daily users, making it one of the top 20 mobile applications in both the Android shopping and iPhone Lifestyle categories. Using Google search level intent data, Wish optimizes the consumer shopping experience by effectively connecting users to merchants with relevant products. The Wish mobile app is available on iPhone, iPod Touch, and iPad: http://itunes.apple.com/us/app/wish-discover-products-youll/id530621395?mt=8 The Wish mobile app is also available on Android phones: https://play.google.com/store/apps/details?id=com.contextlogic.wish Press: - Forbes: http://www.forbes.com/sites/tomtaulli/2013/06/04/wish-gunning-for-mobile-commerce-dominance/ - All Things D: http://allthingsd.com/20130131/ambitious-startup-wish-aims-to-outsmart-the-business-of-online-shopping/ - TechCrunch: http://techcrunch.com/2013/05/31/with-over-12m-users-wish-com-hopes-its-adwords-for-shopping-will-stick/ Responsibilities: - Respond to, triage, and resolve customer support tickets - Work with Manager of Operations to manage support issues and create efficient processes - Report on general temperature for customer support issues - Pass along any promising customer ideas and suggestions to the rest of the team Desired Skills & Experience You: - are a good communicator. Your spelling and grammar are excellent; your writing is clear and concise. - are a good reader. Sometimes customers don't write clearly and sometimes they write in an entirely different language. You will need to be able to parse their messages in order to help them. - have endless patience. See above. - have a strong desire to optimize your workflow and automate repetitive tasks. - can work efficiently without close supervision. We don't tell you what time you need to work, but we do expect that you're adult enough to get your work done in the schedule you set. A foreign language is a HUGE plus. Here are the languages that need the most support on Wish: Italian, Spanish, Portuguese, German, and French.
Skills: Online Community Management Customer support