Online Community Management Jobs

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Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
Join a team of freelancers to moderate a language learning community at Tandem, duties include: - reviewing membership applications - customer support related to account status & tech support - replying to Android App reviews - gathering product ideas and feedback from the users Requirements: - fluent english both spoken and written - portuguese, spanish, chinese, french or russian is a plus - previous customer support experience - young, motivated, tech-savvy Check out the app before applying! ->
Skills: Online Community Management Communications Customer support Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hopscotch is democratizing coding with a unique, mobile-first visual programming language. Our award-winning iPad and iPhone apps have been used by millions of kids, parents, and teachers to learn to code and make art and games. We are looking for someone who loves to learn and help people. You are excited about understanding the inner workings of kids’ creative minds, and want to foster their growth as creators. You’re fluent in emoji and can appropriately adjust your communication to engage kids, parents, and teachers alike. You will grow and support the Hopscotch community (500k kids, 7-12 years old). You will play an important role in helping our users learn how to code on Hopscotch, and your work will make a real impact. What you’ll be doing • Shape the culture of the community by serving as the face and voice of Hopscotch in The Hopscotch Forum, responding to users’ questions, participating in conversations about Hopscotch, and offering feedback on projects. You will set the example of an engaged Forum member. • Curate interesting, exciting, and helpful user-generated content for the front page of Hopscotch, the Featured channel. • Moderate user-generated content across Hopscotch properties to ensure that it meets community guidelines and that Hopscotch is a safe environment for all kids • Provide timely and helpful customer support via email. Answer users’ questions about the product, manage account-related issues, and connect users with additional resources to support their growth. • Generate insights and escalate product feedback, questions, or concerns to the product team to make Hopscotch better. Your skills include: • Strong written communication skills. You can quickly and appropriately modulate your tone for different audiences while maintaining the brand’s friendly and helpful voice. • Keen eye for quality content that fits the community’s interests • An interest in helping kids be successful and achieve their goals • An interest in online communities or gaming helpful but not required You are: • A detail-oriented problem solver • Deeply empathetic • Interested in developing processes • Self-motivated and independent • Excited about hanging out (virtually) with kids This is a part-time role with flexible hours and the possibility of remote work. You will work a minimum of two hours every day per a mutually agreed upon schedule. We ask that you commit to working at least 15 hours a week. We are also looking for someone who would like to do this work on weekends (and are open to hiring someone exclusively for weekends.) The starting rate for this position is $12.50/hour. If you’re local to NYC, you can partake in our delicious daily breakfasts and unlimited coffee and tea.
Skills: Online Community Management Customer service Email Handling Writing
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
VIRTUAL CUSTOMER ON BOARDING AND BUSINESS SUPPORT You will be given initial training and tests to familiarise with our new business platform. Your role will be to offer virtual on boarding sessions to connect Small to Medium size businesses to the platform. Primarily you will be dealing with business owners and office or business managers, providing a high level of customer service. You will need to conduct a brief audit of the accounting package and key business apps used by the business. You will provide an overview of apps available, and help customers select and log into apps and sync their data. You will also help customers set up a dashboard and alerts to indicate how their business is performing. In follow-up chat, you will provide the customer with business and basic technical support to ensure everything is working successfully. This includes relaying insights from our own knowledge base and from support guides, vidoes and links provided by cloud apps and accounting packages. You will report back to the team to document what is working well, what could be improved or made more efficient to provide business value. You need to be proactive and share learnings with fellow Customer Experience Consultants and customers. You will also need to handle basic support requests or refer to other team members, as we work a 24/7 operation to support customers. Familiarity with the following locations is highly desirable as these are where the majority of the Small Business customers are located: - USA (East, Central, West) - Australia (Sydney is our HQ /Melbourne) - Great Britain (London) - Middle East (Dubai) - Europe (Spain) - South East Asia (Singapore/Malaysia) - New Zealand Familiarity with Intercom (chat), Jira, Confluence, Cloud Accounting packages, cloud business apps and virtual software training and on boarding is highly desirable. Interest in working with a fast growing, global start-up as a dynamic team player helping drive customer success, with minimal supervision, is a must.
Skills: Online Community Management Appointment Setting chat support Constant Contact
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, Less than 10 hrs/week - Posted
Project Duration: This is a Part-Time position in a long-term project. Because you will not be asked to sit-thru the entire length of the schedule you will select, this is an excellent opportunity for those that: A) already have a job with some wiggle room and know how to multi-task. B) are really responsive and know how to multi-task Schedule: 1. ​6:00pm (GMT) ­ 1:30am (GMT) Monday, Tuesday, Thursday, Sunday 2. ​6:00pm (GMT) ­ 1:30am (GMT) Wednesday, Friday, Saturday 3​. 1:30am (GMT) ­ 9:00am (GMT) Monday, Tuesday, Thursday, Sunday 4​. 1:30am (GMT) ­ 9:00am (GMT) Wednesday, Friday, Saturday 5. ​9:00am (GMT) ­ 6:00pm (GMT) Saturday, Sunday Payment Module: You'll get payed for every question replied. The amount varies with the volume of questions answered. Find the rates bellow: 1 - 10 --> $3.50 11 - 20 --> $3.00 21 - 30 --> $2.50 31 - 40 --> $2.00 41 - 50 --> $1.85 51 - 60 --> $1.70 61 - 70 --> $1.60 Location: Worldwide - Remote Minimum Experience: No previous experience required Tasks involved: Support tasks include answering simple questions using answers from a knowledgebase we will provide within 15min max. Requirements: - Fast and Reliable Internet Connection - Smartphone (if you like to work on the go). - Responsive. - Attention to Detail / Multi - Tasking - Self driven character.​ Tasks: - Answer questions within 15 minutes - Make sure replies are personal and don't look like canned responses - This is a super user programme on a community offering customer to customer help, so draw on your experience as a Lebara customer when communicating - Liaise with designated Lebara staff to raise moderation issues that need to be edited/deleted - Raise with designated Lebara staff questions that require their attention​ Notes: - All answers will go through a quality approval process - You will not be paid for poor quality responses, incorrect information or unnecessary replies to posts (further replies which are not required to solve a customers issue) - Must adhere to the community guidelines
Skills: Online Community Management Social Customer Service
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Hi, we´re a small german indie game developer. We work on our fist game and already have quite active community. We want you to ask frequent questions (facebook, youtube, twitter), manage comments, delete spam etc. 90% of the time we get the same questions like : what platform is this going to be for, when will this be released, where can I buy it...etc. Looking forward to your proposals. Best, Sebastian
Skills: Online Community Management
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Wish brings together top technical talent from Google, Facebook, and Yahoo! Wish,, improves online merchandise discovery by helping users find the products they love, share these products with friends, score great prices, and unlock exclusive rewards. Essentially, it’s a digital mall that fits in your back pocket! Wish was launched in November 2011 and already has over 100 million registered users, making it one of the top 5 mobile applications, and recognized as the Best Android Shopping App of 2014! The Wish mobile app is available on iPhone, iPod Touch, and iPad: The Wish mobile app is also available on Android phones: Responsibilities: - Respond to, triage, and resolve customer support tickets - Work with Manager of Operations to manage support issues and create efficient processes - Report on general temperature for customer support issues - Pass along any promising customer ideas and suggestions to the rest of the team Desired Skills & Experience You: - are a good communicator. Your spelling and grammar are excellent; your writing is clear and concise. - are a good reader. Sometimes customers don't write clearly and sometimes they write in an entirely different language. You will need to be able to parse their messages in order to help them. - have endless patience. See above. - have a strong desire to optimize your workflow and automate repetitive tasks. - can work efficiently without close supervision. We don't tell you what time you need to work, but we do expect that you're adult enough to get your work done in the schedule you set. A foreign language is a HUGE plus. Here are the languages that need the most support on Wish: Italian, Spanish, Portuguese, German, and French.
Skills: Online Community Management Customer support