Are you the type of person who goes the extra mile to make someone smile (even if you don’t know them)?
** Do you genuinely enjoy helping people?… **
Is empathy your default reaction to hearing someone else's problem?
** Are you a great listener that can go the extra mile & help solve a stranger’s problem? **
Do you pride yourself in your uncanny ability to turn an angry stranger into a happy new friend?
** Do you have a deep passion for personal growth, life-long learning, spiritual expansion? **
If this sounds like more of a description of you than some boring job post... you may have just found a new home!
We're Soul Space (from Las Vegas, Nevada) & we're on a mission to inspire & empower 1,000,000 people to manifest their own miracles by 2021… but we need your help!
Soul Space is seeking an experienced, customer happiness specialist to join our growing team! As a customer happiness specialist your number one job will be to make sure that our customers are happy!
You'll become the front line & the friendly voice of Soul Space, assisting our customers through technical issues to account issues plus anything & everything in between.
We are a company that is all about personal growth & spiritual expansion, & we are looking for a team member who not only makes a difference in the daily lives of our subscribers who are seeking assistance, but who can flourish in their own personal journey as well.
This is a fantastic job opportunity for someone who actually cares… & also for someone who can handle & embrace change & growth.
As our Customer Happiness Specialist, you’re the essence of an extraordinary customer service. You love people & love to enrich their lives through dialogue about our products as well. Having a detailed knowledge, you’re not just serving information, but are also making recommendations & play an advisory role. You are the heart of our reputation, & ensure feedback flows to all teams in order to improve & innovate our services. And you spark customers with new ways to make their experience continuously better.
Soul Space is aiming to be the gold standard for customer support in the personal development industry. We will only hire the warmest and the most positive, genuine and dedicated people to represent our company.
========== Experience REQUIREMENTS ==========
• Proven customer support experience
• Track record of positive customer satisfaction
• Excellent communication skills (both written AND verbal)
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• High speed internet access
• Typing speed 55+ word per minute
• Bonus: Proven virtual assistant experience.
We're not only looking for the person with the right background, but the right personality to succeed and be an integral part of our growing team. This is JUST AS IMPORTANT as the experience.
========== Personality REQUIREMENTS ==========
• NO EXCUSES -you are someone who doesn't waste time giving excuses. You see the problems, and moves past complaining straight into finding a solution and supporting our customer.
• DAMN GOOD COMMUNICATOR - you understand how to speak with people in an empathetic and non-condescending way, but can still be firm if and when the situation calls.
• OUTSTANDING ENGLISH – your written English and communication skills are so good that people would naturally assume you are a native English speaker.
• SUPERB LISTENER - you can comprehend just as well as you speak AND believe that listening is just as important as speaking.
• PATIENCE - high level of patience, or the ability to control and keep your temper under wraps…whatever comes first.
• COMPASSIONATE - you are not a robot. You understand human emotions, feelings, thoughts, tendencies and know how to work it. You have a deep appreciation, understanding and openness to the variety of personalities and beliefs that people have and express.
• OVERDELIVER – you go above and beyond the call of duty to make customers and prospects feel like they have a friend to reach out to at Soul Space if they need support.
• PASSIONATE FOR PERSONAL GROWTH – you feel deeply passionate about this life journey you’re on and are on a mission to become the best person you can be. You LOVE learning, growing and expanding spiritually and have a knowledge and deep appreciation for metaphysics.
• TEAM PLAYER - you understand that we're a team and customer satisfaction is a company and department KPI NOT an individual accolade.
If you're still reading this post then you may have just found your new home!
To review the rest of this job post, and to assure your application is reviewed, please download the attached document which gives more details about application instructions, our hiring process, what happens after, + tips to WOW us.