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Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Looking for Customer Service Reps with Student Loan Customer Service Experience--Too busy to start from scratch so need to have some general knowledge of how that industry works. But beyond that the particulars are that we have a voip based phone system and a salesforce.com CRM. We make use of Cases, as well as knowledge and are attempting to build out our entitlement process (workflows within an individual case). We are 100% inbound and can only get to a fraction of those even wanting to sign up. I have been plaqued with years of the worst employees one can imagine, due to my having to fill more than a dozen executive roles and not having systems in place to insure people are behaving as good honest ethical and moralistic folks in all situations. I thought everyone was just like that normally but I would be mistaken it appears. Thus I have no systems--just always told people to empathize, sympathize and find a solution fast while making sure the client feels that you are taking their problem as serious as they are---which is easier said than done. So at the very least I need a "hired-gun" to be my go to guy/gal that I can trust will always do what is right by my clients and protect a hard fought and won good reputation while not giving away the farm every time someone is upset. Because we both know why the appear upset isn't usually the root of the problem. On a larger scale this person could create training materials and systems of standard work, as well as assist in building out the knowledge base. Perhaps even hire, fire , and manage the staff. As I try and my cognisant and honest with myself about strengths and weaknesses and dealing with employees that are not like me is very challenging for me and thus I am very bad at it.
Skills: Internet research Administrative Support Call Handling chat support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
This is an exciting opportunity with a rapidly growing and popular Web design & SEO company that is looking to expand with your help! We have ambitious growth plans, but we need the right person to help make this a reality. Over the next 12 months, we intend to grow from 2 full-time staff to 7 staff which would include three IT staff, three full-time sales staff and one full-time admin. Currently, the volume of Web & SEO work is now holding back the growth of the company by preventing the owner from focusing on sales. The position would include: Answering Web & SEO customer service enquiries by phone and Email Completing onsite SEO Building new websites Maintaining our client's existing websites Offsite SEO using the software we currently use and our external partners. Once we find the right person for this position, we believe that the company will rapidly grow and within 6-8 months we would aim to take on a second IT team member and open an office for these two staff should this be desirable. We are looking for someone who is hardworking, committed and driven. Applicants will need to be able to self-manage while also receiving instructions from the owner. This is a full-time permanent position. If you are interested, you will need to be personable with excellent communication skills, a very strong knowledge of WordPress, CSS & HTML as well as skills in onsite SEO & link building. The ability to learn on the job is vital as our industry evolves quickly. Excellent written and spoken English skills are essential; all applicants will need to perform a written and oral English test with the owner. The other major requirement is the ability to receive inbound VOIP calls. In return, we are offering fantastic opportunities within the company an excellent salary of £16,500-£20,000 depending on experience a year which will rise to £22,000 a year after three-month probation. With further salary increases based on loyalty. We also provide 24 days paid holiday per year. Working hours are 8.30am - 6 pm GMT Monday - Friday. If you have any questions, please do not hesitate to ask and we look forward to hearing from you soon. We will be receiving applications this week with interviews starting on the 21st of September.
Skills: SEO Keyword Research CSS HTML5 Search Engine Optimization (SEO)
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
This is an exciting opportunity with a rapidly growing and popular Web design & SEO company that is looking to expand with your help! We have ambitious growth plans, but we need the right person to help make this a reality. Over the next 12 months, we intend to grow from 2 full-time staff to 7 staff which would include three IT staff, three full-time sales staff and one full-time admin. Currently, the volume of Web & SEO work is now holding back the growth of the company by preventing the owner from focusing on sales. The position would include: Answering Web & SEO customer service enquiries by phone and Email Completing onsite SEO Building new websites Maintaining our client's existing websites Offsite SEO using the software we currently use and our external partners. Once we find the right person for this position, we believe that the company will rapidly grow and within 6-8 months we would aim to take on a second IT team member and open an office for these two staff should this be desirable. We are looking for someone who is hardworking, committed and driven. Applicants will need to be able to self-manage while also receiving instructions from the owner. This is a full-time permanent position. If you are interested, you will need to be personable with excellent communication skills, a very strong knowledge of WordPress, CSS & HTML as well as skills in onsite SEO & link building. The ability to learn on the job is vital as our industry evolves quickly. Excellent written and spoken English skills are essential; all applicants will need to perform a written and oral English test with the owner. The other major requirement is the ability to receive inbound VOIP calls. In return, we are offering fantastic opportunities within the company an excellent salary of £16,500-£20,000 depending on experience a year which will rise to £22,000 a year after three-month probation. With further salary increases based on loyalty. We also provide 24 days paid holiday per year. Working hours are 8.30am - 6 pm GMT Monday - Friday. If you have any questions, please do not hesitate to ask and we look forward to hearing from you soon. We will be receiving applications this week with interviews starting on the 21st of September.
Skills: SEO Keyword Research CSS HTML5 Search Engine Optimization (SEO)
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Scanning retail stores in the United States to find products that are selling at reduced prices via clearance sales, discounted items, etc. Filling in an excel spread sheet with a completed list of parameters like Product, store, Amazon link, store link, rank, sellers, profit margin.
Skills: Internet research Microsoft Excel
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Aspiring customer success leaders and customer service managers apply here! AMV is looking for the hungriest individuals with the deepest desire to level up their professional career. If this is you and you want to work remotely with an awesome group of individuals all dedicated to being their best, then continue reading below. The objective of the Client Success Manager (CSM) is to maximize customer retention, happiness and success while also driving increased revenue. In this role you will act as a liaison to AMV’s customers to ensure they remain successful and realize the full value of their investment with AMV. In addition you will guide our customers to provide outstanding customer experiences through the use of our services, SaaS platform, reporting dashboard and customer communications portal. You will be the trusted advisor to our customer on to provide best practice and knowledge on AMV publicity solutions. Lastly, you must have previous knowledge or experience in content marketing, internet marketing and SEO best practices. This is important when managing the customer’s campaign. You will be asked in the interview questions to go into great detail on what you know. You will work towards meeting individual customer campaign targets and work closely with sales to enable further adoption of AMV services. Culture is super important to AMV. We want winners. We want someone willing give 100% day in and day out with the desire to make impactful change to every customer they touch. We want someone who generally believes that showing up and crushing it daily can result in a positive industry wide shift. Comprehensive training around product, culture and industry will be provided. Requirements: --- Extensive knowledge of Google Spreadsheets --- Great written and verbal communication skills --- Working webcam / mic to attend weekly meetings --- Corporate level organization and data, people and operational management skills --- Full time availability (30-40 hours per week) --- To show up daily to win AMV is looking to hire immediately so if you are ready to work with a great team and help move the needle of growth in a self funded, silicon valley saas publicity acquisition company then apply today! This role is similar to: --- Project management --- Admin support --- Customer service --- Order processing and management
Skills: Market research Administrative Support Customer service Customer support
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
BeMyApp (Paris; San Francisco; 40 employees) is a digital communications and events agency founded in 2010. It helps its clients develop relationships in the technological world with software developers, innovators and start-ups from all around the globe. In order to consolidate our call centre, we are seeking telemarketers fluent of chinese native speaker: Mission: - You contact people registered to events to give them additional information; - You respond to participants' questions by email and telephone; - You search peoples' profiles on the Internet to find those who may be interested in the events. Profile: Rigor, quality of communication, and good humour and motivation are the most important values. Even if you are not familiar with the software development world, you should demonstrate curiosity about the subject. - Common English is imperative; - Great interpersonal skills. Remuneration: $3-$5 per hour
Skills: Internet research
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
We are seeking a highly self-motivated and confident Property cold caller/ deal closer. The right person will have the drive and commitment to excel in a fast-paced Property environment and ability to make things happen. We rely on our Deal Closer to drive our growth exponentially. If you have the competitive edge to tenaciously hunt new business through prospecting, cold calling then this might be the right opportunity for you. The ideal candidate will have the confidence and determination to take those necessary steps to close the deal as well as a proven sales/call history and experience with Business-to-Business sales. This challenging, but rewarding opportunity will require you to go above and beyond on a daily basis. You must be able to cold call landlords to get necessary details and to close deal in follow up calls. We will reward your hard work and professional dedication as a Property Deal Closer with £250 for each deal you close and monthly bonus £££. RESPONSIBILITIES > Prospects, cold calls, and develops new customers > Analyzes prospects needs, customizes plans, and prepares and presents proposals > Creates weekly internal reports > Works continuously with the Sales Manager to optimize sales strategies > Focuses on continuous professional and personal growth > Establishes professional customer/vendor relationships with appropriate customer personnel > Completes all relative administrative duties, such as preparing contracts, quotes, proposals, etc. > Ability to hear the word "no" and not take it personally. > Ability to tell the difference between "no" and "not now" and "I need more information." > Ability to take good notes and to follow through on call backs. > Performs other duties as assigned
Skills: Internet research Call Handling Cold calling Customer Retention