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Saas Jobs

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Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We're looking for an experienced customer support rep, demonstrating good knowledge of the open video platforms and modern video technologies, to support our customers during live online events together with our another support agent. Required: -You worked previously using Zendesk ticketing app -You know the basics of the open video platforms / SaaS -You consider yourself tech savvy and have no problems working with different IOS, browsers and devices. -You're an English native or can prove your language commandment at a minimum B2 level - especially in writing. -You're located in the EST timezone or anywhere where you feel comfortable in supporting the US-based clients. Extra points if you can speak also another foreign language (Spanish, German, French, Portuguese). Tasks: -You will answer in a professional and friendly manner 30-80 customers emails using Zendesk app (standard time of first reply: 15 minutes) -You will validate the tech setup for a live pay-per-view...
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking for an account manager to join our team. While this role will initially start as a part-time position, we are open to having the right candidate join us on a more permanent basis. The role will start with ensuring that customers and potential customers have questions and support needs met, working directly with both the user and the engineering team to ensure issues are addressed. The role will also include checking into user sites regularly to ensure all platform areas are populating accurately, looking for discrepancies, and troubleshooting basic issues. As the role expands, we would like to have the account manager take an active role in customer demos and onboarding. We are a small organization with a global, distributed team, all members are expected to be autonomous self-starters with good communication skills. Each team member is responsible for reporting on their progress and goals regularly and checking in with other members of the organization often....
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Do you have email and chat-based customer service experience? Do you like working on the internet? Do you get a kick out of technology? Are you a problem-solver?? If so, read on... We are looking for a bright, motivated tech-savvy frontline customer support representative to assist our customers get the most from our software. The ideal candidate must: -- learn new systems quickly -- have attention to detail -- be comfortable using web applications -- be comfortable using WordPress -- take screenshots -- provide detailed bug reports based on your own test (not just restate what the customer said) -- have reliable high-speed internet access & computer system -- conduct conversations in written English without grammatical or spelling mistakes -- "get" what the customer is saying, which means truly understanding our application We use Slack, Asana, Intercom, Google Drive, and are migrating to a new support desk. We are looking for a 20-40 hour a week long-term engagement....