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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
KidPass is a website and mobile app that helps parents in New York City discover and book the best kids activities online. We are an early stage web start-up based out of Manhattan. We are growing at a fast clip and are looking to hire a full-time freelancer for our customer support team. This person will help us respond to customer issues from our members and also from kids activities providers that we work with in the New York City area. About You: - Has extensive experience using ZenDesk for customer support including using templates - Fluent in english with strong written skills, including a positive, friendly style of writing since you will be representing a beloved brand for parents and children - Is fastidious, reliable, and organized - Experience with using Salesforce cases and templates is a plus, but not required - Experience with using Intercom is a plus, but not required Initial project estimations are based on a trial contract which will be renewed based on our need and your performance.
Skills: Salesforce.com Customer support Zendesk
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Recurly (www.recurly.com) is seeking a skilled, resourceful, self-motivated customer support operator to assist with daily customer LiveChat interactions. Experience with online payments, accounting and payment gateways is preferred. Only US-based contractors in the following states will be considered: California, Colorado, Georgia, Louisiana, Massachusetts, Minnesota, Montana, New Jersey, North Carolina, Oregon, South Carolina or Washington. This is a 20 hour/week, Monday-Friday part-time position with an option to grow based on performance. Please answer the below questions as part of your application.
Skills: Salesforce.com chat support Payment Processing
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
TIKATAP is an exciting San Francisco based startup that offers digital ticketing to the high school market by partnering with schools and organizations to ticket for their athletic events and school functions. We launch our service in September with five states already signed up for us to exclusively ticket their state level playoff games. What makes us unique is the level of partnership and support we have for our clients, event organizers, and ticket buyers. Our end goal is to build a grassroots ticketing community, operating with a high level of integrity and customer service. Our hope is that the more tickets we can help schools and organizations sell, the more options we can create for the young men and women within them. We're looking for qualified, professional customer service specialists to handle a variety of inbound customer calls and emails, including, but not limited to: - Assistance creating events with our website/app - Issues around purchasing tickets - Questions about events - Payment related inquiries *Experience with Desk.com is a plus *Experience working in small teams is a plus *Experience working in the ticketing industry is a big plus Please note that this job will require evening and/or weekend shifts (until 9 pm PST). If this sounds like something you'd be interested in, please apply!
Skills: Salesforce.com Customer service Customer support Data Entry