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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
KidPass is a website and mobile app that helps parents in New York City discover and book the best kids activities online. We are an early stage web start-up based out of Manhattan. We are growing at a fast clip and are looking to hire a full-time freelancer for our customer support team. This person will help us respond to customer issues from our members and also from kids activities providers that we work with in the New York City area. About You: - Has extensive experience using ZenDesk for customer support including using templates - Fluent in english with strong written skills, including a positive, friendly style of writing since you will be representing a beloved brand for parents and children - Is fastidious, reliable, and organized - Experience with using Salesforce cases and templates is a plus, but not required - Experience with using Intercom is a plus, but not required Initial project estimations are based on a trial contract which will be renewed based on our need and your performance.
Skills: Salesforce.com Customer support Zendesk
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Recurly (www.recurly.com) is seeking a skilled, resourceful, self-motivated customer support operator to assist with daily customer LiveChat interactions. Experience with online payments, accounting and payment gateways is preferred. Only US-based contractors in the following states will be considered: California, Colorado, Georgia, Louisiana, Massachusetts, Minnesota, Montana, New Jersey, North Carolina, Oregon, South Carolina or Washington. This is a 20 hour/week, Monday-Friday part-time position with an option to grow based on performance. Please answer the below questions as part of your application.
Skills: Salesforce.com chat support Payment Processing
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
General Information: MutualArt.com is a revolutionary online art information service launched in 2008. MutualArt.com includes the world's largest online archive of over 150,000 art related articles from over 250 quality magazines, newspapers and journals. MutualArt.com provides a conduit for galleries, museums, auction houses, art fairs and publishers to reach their target audiences over a single, global platform. Job description: We are looking for a customer service representative to handle daily incoming emails and phone calls for an art information website as well as other required support projects from time to time. At this time this is an hourly part time position that requires flexiblie availability Sunday through Thursday sometime between the hours of 10am to 8pm EST. The individual will need to address new and ongoing inquiries (clear their daily queue), while simultaneously answering incoming phone calls. The ideal candidate will help create email templates/solutions for various repetitive inquiries and help to improve the overall customer service systems in place. We will train the right candidate to use our back-end systems, but require someone that already has previous experience using SalesForce and answering support phone calls and emails for customer service issues in English. Requirements: - Excellent English skills (written and verbal) - Reliable Flexible Availability Sunday-Thursday 9am to 8pm EST - Previous experience using SalesForce and making customer service phone calls - Reliable PC (Windows XP and above) and RELIABLE high speed internet access - Detail and speed oriented - Creative with the ability to troubleshoot and problem solve $5 - $6 per hour
Skills: Salesforce.com Customer service Phone Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Clients using cloud systems such as NetSuite, Salesforce.com, Google, Amazon, Magento, and more, from all over the world use Celigo's products. ... - gain exposure to many prominent software vendors, such as NetSuite, Salesforce.com, Magento, Yahoo!, Google, Amazon. - gain exposure to the many different ways software systems can be connected, such as web services, file transfers, edi, http
Skills: Salesforce.com CRM Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking for someone who will be responsible for setting up and managing our HelpScout helpdesk environment. Preferences will be given to individuals that have worked with HelpScout but we would also consider other applicants with experience in using other solutions ( i.e. Zendesk, Freshdesk, Uservoice, Desk.com, etc...).
Skills: Salesforce.com Administrative Support chat support Customer service