Seeking responsible and reliable candidate to handle orders and customer service for small retail and wholesale business based in Hong Kong.
Candidate is required to be available to handle inquiries and orders during daytime hours from M-F, 9am to 6pm Hong Kong time, but normally the day is not that busy. The job is to process orders, liase with clients, keep track of orders and payments, arrange deliveries with ground staff, followup on orders and special requests, etc.
- Min 5 years formal Customer Service experience and handling clients to a high degree of professionalism and personal care
- Experience and familiarity with order management in Magento Community Edition platform, including processing orders, amending orders, creating shipping documents, etc.
- Experience in using Paypal Merchant accounts to view and issue refunds
- Ability to use Zendesk for customer service emails
- Ability to use Skype for internal communications with Manager daily
- Ability to use...