Reports To: CEO
About us: We are a Philadelphia-based small company that handles every inconvenience for one of the most stressful times in life: moving and new home setup. We serve customers by scheduling all of the services clients need for their move and then, handle the errands, overseeing cable installations, help with unpacking and more. Our aim is to offer remarkable customer experiences so that all customers love their new home from day one. We pride ourselves in building a supportive and fun community with our team and partners.
Overview: We need a rockstar administrative coordinator who both interfaces with customers by phone and email to schedule and prepare them for service appointments, and also schedules services with our team of employees and local vendors. You will be the primary person on our team to assure that employees and customers have the information that they need. This is a remotely-based ongoing part time position, but can grow into a full time role based on your skills, experience and ambition.
Receive and respond to new customer calls/ emails
Make outbound calls to set up utilities and schedule appointments
Provide excellent customer service
Educate customers on other services and features we offer
Complete customer itineraries
Complete scheduling with Pad Porter team or partners
Correspond with staff to best prepare them for a positive on-site experience
Enter data into CRM and scheduling system
Additional Tasks and Projects
Create posts for social media
Basic graphic design for ads and printed materials
Post updates to blog and website
The ideal candidate
Is experienced in phone and email based customer support or sales. Experience in Telemarketing, hospitality or real estate is extremely helpful.
Organized and able to stay on top of small details for many clients and staffmembers
Takes initiative to solve problems even without direction. We aim to provide a lot of support for you to succeed, but we are a team of motivated problem solvers we need
Can communicate clearly in writing. Data entry, emailing and posting online updates must be done professionally and be easy to understand
Learns quickly in ever-changing environment
Brings a relentlessly friendly attitude and excellent customer service
Takes care and attention to get things right
Can easily create a plan or strategy when problem-solving without direction
This job can be completed remotely but it must be done in an environment that is quiet (no loud barking dogs in the background) and has great phone reception and internet service.
A personal computer and a smartphone
Has a US or Canadian phone number. Our remote phone system (Grasshopper) only forwards and allows outbound calls to US or Canadian phone numbers.
How to apply: We're looking to interview and hire fast. Please include your resume and a summary email that explains why you’re qualified and what are two actions that you would do to provide excellent customer service for clients who call with many questions.