1. Be able to respond to customer’s inquiry with accurate answer in a timely manner.
2. Assist with placement of orders, refunds, or exchange.
3. Familiarize with the product information. Organize and understand the feedback received from the customers, further analyze it and solve the problems customers might have as soon as possible.
4. Completely understand the policies from Amazon. Know how to maintain our account’s good reputation, further improve customer’s satisfaction.
5. Resolve customer’s complaints and negative feedbacks with patience. Analyze the complaints and organize it into different categories, find out what went wrong, report it to the customer service manager in order to further improve our services.
1. Proficient verbal and written skills in English and German (or in English and French/ English and Italian/English and Spanish).
2. Proficient in Microsoft Word, Outlook, Excel, and Power Point.
3. Perform excellent customer...