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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Do you like to eat? What am I saying, of course you do! We all like to eat, but don't always have the time to cook. If you're in the mood for a plate of moo-goo-gai-pan or a mouth-watering smothered burrito with black bean salsa, SimpleMenu's online food ordering tool satisfies all of our client's cuisine cravings. How would you like to work with an online ordering company that connects the hungry consumer-on-the-go to restaurants in New York? Sounds pretty good, right? It makes me hungry even thinking about it! Simplemenu.com is a leading online ordering company, that designs a custom online ordering page, and placed on the restaurants website, allowing customers to order food online directly from the restaurants website without having to go to a 3rd party online ordering company We are looking for an enthusiastic individual who is able manage our clients restaurants restaurant accounts, and build a strong relationship with our clients. Responsibilities Answering incoming regarding resending a particular order, issuing refund for a particular order , updating menus and other general concerns Train new customers on how to use simplemenu to confirm orders, and issue/cancel refunds Adding new restaurants to our database by entering their store information and adding their menu Setting up an online merchant account for new customers. Creating a delivery zone map using google maps (Must be good with reading maps) Manage Account Receivables Confirming food orders Maintaining their Google + accounts by making sure their website is correct Update customer information in the customer service database during and after each call Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers Follow up with new and existing customer to ensure quality service Representative skills Has prior experience in account management Strong organizational and time management skills Creative thinker with innovative approach to problem-solving Outstanding verbal and written communication skills Strong analytical and mathematical skills to collect and interpret data to solve problems Got These? Even Better: Multilingual is a plus
Skills: Spreadsheets Call Handling Data Entry