Technical Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
REQUIREMENTS PRE-PROPOSAL: 1. Complete this assessment: 2. Understand we will guarantee you at least 40 hours per week, but your schedule may change and must be flexible ----------------------------------------------------------------------------------------------------------- We are a managed service provider in the Las Vegas metropolitan area. We are currently looking to expand our team of independent Upwork contractors. You will be joining a group of seven existing contractors, some of whom have been with us for years. What you'll do: Provide computer, networking, server and VOIP phone support to employees working for over 150 Las Vegas area businesses. We appreciate contractors who have a proven education record, especially with IT-based certifications, but we are focused on the right attitude and drive. It's important that you love technology and helping people, and that you're prepared for dealing with some very complicated problems! Support is provided by live telephone call and email only. Your English must be superb, with little to no discernible accent. What we offer: Depending on certifications, a starting rate between $4.44 and $7.76 per hour. Minimum 40 hours per week. After 90 days, we will pay for your exam fees on any of our approved IT certifications with CompTIA, Microsoft, SonicWALL and more. The opportunity to work with a great team, who wants to help you grow and excel. You will work with some of the best, professional clients on offer. You will be challenged every day, both by our clients and by your teammates. Please send an Upwork message with any questions before applying. Thank you for your interest in our position!
Skills: Technical Support Customer service Customer support Microsoft Office
Fixed-Price - Intermediate ($$) - Est. Budget: $600 - Posted
Hi, ROLE: I require an intelligent Filipina Virtual Assistant to take care of various tasks for me (email support, web and admin tasks, email campaigns, posting to and moderating social media, moderating forums, and anything else I assign) SKILL REQUIREMENTS: You will be required to speak and write verbal english at almost fluent level. Your written english is very important. INDUSTRY: The industry we work in is financial education and training. It would be beneficial if you have experience with business or finance. HOURS - Australian hours 12.30pm am to 12.30 am aprox. PAY: Starting Pay will be aprox $600 USD Per Month. Work Hours Will Be 6 Days Per Week @ 12 Hours Per Day Working Window. . Opportunity to increase pay over time as your skills and abilities increase.
Skills: Technical Support chat support Customer service Email Handling
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
Coach talented video creators on how to live stream perfectly. You will provide content coaching and technical setup help to rising and existing star creators.Set creators up to entertain their audience with strong stream content and smooth stream quality. To succeed at this job, you need to have a technical-background and great people skills. You will teach creators how to stream their mobile device, facecam, chat screen, and audio to live audiences of anywhere from 10 - 10,000 viewers. Experience with OBS is a big plus and experience with XSplit, AirServer, Elgato, or other streaming software is also a plus. Let us know in your application if you’re familiar with any of these tools. There’s the opportunity to continue working for as long as you desire if you do a great job. We will always need someone to help onboard our star creators!
Skills: Technical Support Telephone Handling Video Streaming
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
You will be required to learn in fine detail our online event ticketing software and act as a primary contact for clients. The job includes: Setting up new accounts on our CMS. Setting up new events. Support on the online ticketing system. Submitting bugs to tech department Lead generation ( internet researching ) Support Systems you will be using: - Zendesk - Intercom - Live chat Required: Attention to detail; Impeccable written communication skills; Proficient with computers and technology. Additional: ( Not necessary ) Perfect Australian / American phone voice. Spanish Speaking If you are asked for an interview, you will be asked to complete a 15 minute task to prove your competence with technology. Successful applicants should bid from $4 - 6USD and not have a second job as they will be requested to work full time. When applying please include the word "extra" at the beginning of your application so that I know you have read this job listing.
Skills: Technical Support Administrative Support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We require a remote desktop support specialist for data recovery tasks, such as hard drive recovery, ransomware recovery, and deleted file recovery. We are a global company and require someone with experience to be be able connect to client machines via TeamViewer and call them when necessary via Skype. Clients book appointments and we will assign them to you at the designated time. Your role would be to connect and perform a remote evaluation and update the ticket. We will provide training to this person. Requirements: -Native or Proficient English Speaking -Previous Data Recovery Experience -Experience With Ransomware
Skills: Technical Support Data Recovery Phone Support virus removal
Fixed-Price - Intermediate ($$) - Est. Budget: $180 - Posted
• Project Duration : 3 months 1st June 2016 to 30th Sept 2016 • Engineer has to be onsite 5 days per week starting 1st June 2016 • Requirement is Level 1 Desktop Engineer and primary language Swedish is mandatory • We need to supply backfill for 1st day sickness and Holidays • Shift timings - 8:00 Am to 5:00 PM • Site address : Kånnavägen, 34133 Ljungby, Sweden • Task(s) to be completed: L1 Desk side Support Engineer • JD: L-1 engineer with skillset IMAC-D and regular BAU work • Engineer(s) skill level: L-1 Engineer JD • Act as a single point of contact for phone calls and emails from internal staffs regarding IT issues and queries • Receiving, logging and managing calls from internal staffs via telephone and email • Maintaining an Asset Database and track changes • 1st line support - troubleshooting of IT related problems from in-house software to hardware, such as IPhones/IPads Blackberry’s, Laptops, PCs and Printers • Troubleshoot basic network issues • Escalate unresolved calls to the 2nd line support team • Log all calls in the Service Desk Call Logging system (ITSM) • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner • To maintain a high degree of customer service for all support queries and adhere to all service management principles • Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint) • Provide stats for the weekly Service Desk report on call trends • Publishing support documentation to assist staff with requests for information & provide staff training if required • Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc. • Blackberry account management and provision (BES system)
Skills: Technical Support Computer Hardware Installation Desktop Support Microsoft Outlook
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
• Log into phone system and become available to receive incoming calls • Respond to all New incidents and Email incidents • respond to any “Red flags” / “Work in Progress • Assist customers professionally and courteous at all times when answering questions regarding issues, concerns, product information etc. • Return all voicemails within a 15minute period of it being assigned • Report to supervisor any voicemails that have not been returned and why • Knowledge of all Q-see products, installations, and troubleshooting techniques • If no calls are on phone system queue you need to respond to non-phone incidents and reply professionally and courteously to customer inquiries and responses. • Use of internet is allowed only for job related purposes only • Train the Spanish call center to be knowledge and prepared for the product launch in Spanish Speaking Countries • Weekly Report to Supervisor • Translation if needed in priority/fast turnaround
Skills: Technical Support Call Handling chat support CRM
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
January 2017 I'm launching a Fitness online training program platform via a website where customers can purchase an online program from me and return they will receive 13 weeks of programs, food plan, my library of cooking videos, my motivational videos, and plenty more which will allow them every chance to reach their fitness goal. I need someone 2 hours a day, 7 days a week, 1 hour in the afternoon and 1 hour in the evening to provide I.T support for my website as well as ongoing admin support such as send out my monthly newsletter, send out regular email notifications and send out regular marketing material. You will be speaking to people all over the world but mainly from Australia so you must be able to communicate fluently in English. I'm a one man company at the moment so expect limited contact from me (I'll be contactable once a day) so you'll need to be self sufficient. Attached are the initial concepts of what the website will look like to give an indication of what you'll be dealing with.
Skills: Technical Support English Website Analytics
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
I need a person to aid in our field work study. The person needs to pick up equipment from our headquarters and deliver it to the house of people participating in a Marketing Study. He will also need to learn how to use the equipment and explain to the person. We will pay a fixed price per house visited. We require people to have Basic Tech Skills, PC Installation or TV installation. Knowing how to follow an Installer and the such. Please apply if you live in any of the following areas. SAN DIEGO NEW YORK LOS ANGELES SEATTLE SACRAMENTO SAN FRANCISCO PITTSBURGH PORTLAND TAMPA GREENVILLE HARTFORD/NEW HAVEN ORLANDO BOSTON SALT LAKE CITY/BOISE LAS VEGAS MIAMI CHARLOTTE RALEIGH/DURHAM PHILADELPHIA CLEVELAND RICHMOND/NORFOLK NASHVILLE ATLANTA DETROIT BUFFALO/ROCHESTER BIRMINGHAM LITTLE ROCK SYRACUSE JACKSONVILLE DENVER PHOENIX ST. LOUIS MEMPHIS REMAINING U.S. BALTIMORE WASHINGTON D.C. COLUMBUS MINNEAPOLIS KANSAS CITY INDIANAPOLIS DES MOINES LOUISVILLE OKLAHOMA CITY/TULSA OMAHA HOUSTON ALBANY GRAND RAPIDS CINCINNATI MILWAUKEE DALLAS/FT. WORTH WEST TEXAS NEW ORLEANS/MOBILE CHICAGO
Skills: Technical Support