Technical Support Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $350 - Posted
Global Forex Company looking for 2 individuals to work full time on technical support for customers. 5PM to 2AM EST, Monday to Friday. Spoken and written English must be excellent Must understand Forex Trading Must understand MetaTrader 4 in detail Must have great computer skills Must take own initiative to solve customer challenges Ability to think independently
Skills: Technical Support Computer Skills Customer service English
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a number of customer service agents to join our technical support team. Our company provides web hosting, server and datacenter services to small business customers across Australia and New Zealand. Part of this relates to video game servers - so an interest in PC video games is advantageous, but not essential. Please mention this in your application if it applies. IMPECCIBLE written and verbal English is essential for this position. You must have an interesting personality - we're a fun team and we want you to be a part of it. You must be able to interpret customer's feelings and emotions, and write friendly but professional replies. Customer support will predominantly be via email and live chat, but phone may be a part of it. Sales experience is a bonus, but there is no outbound cold-calling for this position. There are 3 shifts: #1 - 10AM - 6PM AEST #2 - 6PM - 2AM AEST #3 - 2AM - 10AM AEST Please specify your preference when applying.
Skills: Technical Support Customer service Email Technical Support Live Chat Operator
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
• Work remotely providing Tier I Tech Support to commercial clients related to desktops, Microsoft Operating Systems, Office 365, etc. • Coordinate escalations as necessary to senior level support. • Use Autotask software to record, track and document support tickets – actions taken, follow up and resolution. • Apply diagnostic utilities to aid in troubleshooting. • Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution. • Perform remote installation and upgrades of software, file backups, configuring systems and applications.
Skills: Technical Support Customer service Email Technical Support Helpdesk
Fixed-Price - Intermediate ($$) - Est. Budget: $25 - Posted
Just purchased phone and need assistance with proper configuration, especially the data and MMS settings. Using T-Mobile in US and China Mobile in Dalian, China. Would like to do this via chat room so the phone is free and ideally, can o this ASAP One time job, but will use again in future and refer to others with similar needs
Skills: Technical Support Phone Support
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Looking for Customer Service Reps with Student Loan Customer Service Experience--Too busy to start from scratch so need to have some general knowledge of how that industry works. But beyond that the particulars are that we have a voip based phone system and a salesforce.com CRM. We make use of Cases, as well as knowledge and are attempting to build out our entitlement process (workflows within an individual case). We are 100% inbound and can only get to a fraction of those even wanting to sign up. I have been plaqued with years of the worst employees one can imagine, due to my having to fill more than a dozen executive roles and not having systems in place to insure people are behaving as good honest ethical and moralistic folks in all situations. I thought everyone was just like that normally but I would be mistaken it appears. Thus I have no systems--just always told people to empathize, sympathize and find a solution fast while making sure the client feels that you are taking their problem as serious as they are---which is easier said than done. So at the very least I need a "hired-gun" to be my go to guy/gal that I can trust will always do what is right by my clients and protect a hard fought and won good reputation while not giving away the farm every time someone is upset. Because we both know why the appear upset isn't usually the root of the problem. On a larger scale this person could create training materials and systems of standard work, as well as assist in building out the knowledge base. Perhaps even hire, fire , and manage the staff. As I try and my cognisant and honest with myself about strengths and weaknesses and dealing with employees that are not like me is very challenging for me and thus I am very bad at it.
Skills: Technical Support Administrative Support Call Handling chat support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
REQUIREMENTS PRE-PROPOSAL: 1. Complete this assessment: http://www.ondemandassessment.com/verify/apply/DSvmSvD/ChTanTaa 2. Understand we will guarantee you at least 40 hours per week, but your schedule may change and must be flexible ----------------------------------------------------------------------------------------------------------- We are a managed service provider in the Las Vegas area. We are currently looking to expand our team of independent Upwork contractors. You will be joining a group of existing contractors, some of whom have been with us for years. What you'll do: Provide computer, networking, internet, server and VOIP phone support to employees working for over 150 Las Vegas area businesses. We appreciate contractors who have a proven education record, especially with IT-based certifications, but we are focused on the right attitude and drive. It's important that you love technology and helping people, and that you're prepared for dealing with some very complicated problems! Support is provided by live telephone call and email only. Your English must be superb. What we offer: Depending on certifications, a starting rate between $4 and $7 per hour (plus Upwork fees). Minimum 40 hours per week. After 90 days, we will pay for your exam fees on any of our approved IT certifications with CompTIA, Microsoft, SonicWALL and more. The opportunity to work with a great team, who wants to help you grow and excel. You will work with some of the best, professional clients. You will be challenged every day, both by our clients and by your teammates. Please send an Upwork message with any questions before applying. Thank you for your interest in our position!
Skills: Technical Support Customer service Customer support Microsoft Office
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
I need someone to support our web-chat channel. The ideal candidate will be in the Asia Pacific region, have strong written and spoken English and will assist new and existing customers with issues while using our software. We will train the candidate to be proficient in our system and will have another agent available to assist with problems and escalate difficult customers to. We are offering a long term role so if you are looking at short term contracts please look at other job listings. We look forward to speaking with you.
Skills: Technical Support chat support Customer service Customer support
Fixed-Price - Entry Level ($) - Est. Budget: $10 - Posted
The job is very simple. We would like you to create a short 20 second - 1 minute live Facebook video for our Facebook page. You can have a client review your service just performed or you can review a service you just completed, or you can review a trending tech topic or product. Requirements: -Must Have Facebook App on Smartphone -20 to 60 second live videos. -Must reference Loyal Techs at the end of each video. -1 live video Basically create a live short video for any service or review you would like and represent Loyal Techs as a company.
Skills: Technical Support Computer Repair Phone Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We need a customer service rep to answer basic customer service emails. Many questions will have no technical portion. However, some questions will be technical and be related to heating, cooling and air flow. A candidate with a decent understanding of HVAC will likely be able to help with these questions or point to where more information can be found (like the product's website). Likely only a few hours per week and all by email. Emails need to be answered within 48 hours, but not live.
Skills: Technical Support Customer service Customer support HVAC System Design