Technical Support Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $75 - Posted
Our company, Mad Hat Creative, is currently looking for an IT contractor to do misc. jobs around our office. We are in immediate need of a printer setup with wifi capabilities. The printer connects to the internet through the wall but will need help setting up wifi. Could you please send me an estimate for this service - future services?
Skills: Technical Support Hardware Troubleshooting
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
EditionGuard provides customers freedom with eBook selling tools that are easy to use and customize, built on top of an industry standard DRM system for security. Founded in 2012, we're working hard to prevent businesses from giving up most of their profits to the big names of eBook publishing, and instead give them the ability to launch their own sales platforms. We are looking for an experienced Customer Success Engineer to help our customers use EditionGuard at its full potential. As a young but stable company with steady growth, these are exciting times with interesting challenges. You will be a champion for our customers within the company. Things you would be doing.. * Communicating pro-actively and systematically with our customer base to maintain high retention. * Reaching out to trial users regularly for maximizing onboarding and conversion rates. * Writing success documentation, tutorials and code snippets for our customer facing Knowledge Base. * Troubleshooting technical issues on customer websites integrated with our product. * Guiding end-users so they can utilize our system effectively and correctly. * Helping our customers succeed by coming up with ideal integration scenarios. * Coming up with awesome ideas to develop the product further based on feedback gathered. Requirements * Easy going character with a can do attitude. * Passion for writing eloquently to convey thoughts. * Native/Bi-lingual, fluent spoken English. * Technical expertise with customer service to resolve questions and issues. * Effective communication skills and ability to work with a remote team. * Sufficient knowledge of Rest APIs, HTML, Python, Ruby, PHP, Java for writing code snippets & docs. * Desire to learn new technologies and methods of doing things. Our Stack.. Communication * Slack * Intercom Technology * Python * Django Framework * AWS * Adobe Content Server 6 * Git Benefits * Work from anywhere (we're 100% remote). * Work directly with the founder who knows the product inside-out & the importance of delighting users. * Long-term, consistent work if you're good.
Skills: Technical Support Customer service Technical Documentation
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Looking for someone to be the main point of contact for several clients. Provide the following services: - Manage and keep track of projects tasks - Be the main point of contact for tech support >> handle or escalate tickets - Email and call customers weekly with status update - Reach out to consultants on projects to get status updates to provide customers - Take calls from customers Required Skills - Extremely organized - Excellent spoken and written English - understands technology well - Can provide tech support for Office 365, Macbook issues, email issues etc. - Can be trained on technical tools to support customer e.g. antivirus, AWS etc. - Very technical, understands and can support computers, software, basic applications Preferred but not required - Support proposal writing
Skills: Technical Support Amazon EC2 Call Handling Customer service
Fixed-Price - Intermediate ($$) - Est. Budget: $350 - Posted
Global Forex Company looking for 1 individual (Spanish) to work full time on technical support for customers. 5PM to 2AM EST, Monday to Friday. Spoken and written Spanish must be excellent Must understand Forex Trading Must understand MetaTrader 4 in detail Must have great computer skills Must take own initiative to solve customer challenges Ability to think independently
Skills: Technical Support Computer Skills Customer service Foreign Exchange Trading
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
responsabilities may include, but not limited to • Support a high volume of inbound and outbound calls • Communicate with customers • Learn, Follow our procedures in ordermaint our performance standard, be on time for work following the agreed schedule in order to achieve the company's daily goals set for you • this is a team work enviroment, be able to comunicate and escalate calls to resposible coleague Job Requirements: • Flexible hours a must to support our 24/7/365 growing business • 2 years of customer service or call center experience preferred • Strong verbal and written communication skills • Strong computer skills • Ability to manage stress – this is a rapidly changing company! • A team-player and task oriented mentality • Spanish or Mandarin language skills are a plus
Skills: Technical Support Customer service Customer support Data Entry
Hourly - Expert ($$$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Are you awesome at customer service? Do you want to make every encounter with every client or prospective client the best experience possible? Do you love talking with people and helping people make the right decision and finding solutions to resolve their issues or questions? Are you a rock star and want to be part of a rock star team of customer experience professionals for one of the hottest new business categories and the future of technology? If this is you and you meet the qualifications below then we should talk about your future. Minimum Qualifications: - Speak, Write, and Communicate in English like a native. - Good internet technology understanding (do you know what a Port Forward is). I don't need you to solve the issue but I need you to be able to understand the issue. - Available to work regular hours 5 or 6 days a week. I am flexible with the number of hours a day and hours of work (immediate needs are for 8am - 6pm (Pacific Standard Time). Duties: 1. Answer sales inquiries via phone, online chat, and email (we use zendesk for all inbound inquiries and help questions). 2. Provide tier 1 technical support and interface with tier 2 team as needed. 3. Provide customer support service (e.g. billing, shipping, service issue type questions) I'm looking for the best and the brightest. I'm looking for people that can do a great job today but want to be the customer service leaders of tomorrow. If you have read this post and think you can do the job then send me a brief introduction about yourself.
Skills: Technical Support chat support Customer Retention Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a leading seller of security related products and we are looking for an experienced customer service person based in Venezuela to manage customer service emails and phone calls from USA based customers for technical home security product. The ideal candidate LIVES IN Venezuela and will have: - At least 1-3 years experience on customer service - Excellent English communication and written skills - Experience using helpdesk system Zendesk or Freshdesk - Excellent internet connection with backup computer - Be proactive and passionate about work - Be responsive The position has opportunity to grow to other roles and areas within the company.
Skills: Technical Support Content Writing Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
we are looking for a professional & efficient virtual assistance/technical support executive the jobs responsibility of the candidature would be making offer invoices & pro-forma invoice by our crm system inbound & outbound call handling provide remote technical support & remote installation support to client , maintain stock , maintain A/C in online portal like amazon , flip cart etc the technically sound candidature from any software or IT back ground is preferable however the other experienced candidate who have good experience in similar field may also apply
Skills: Technical Support chat support CRM Customer Retention
Fixed-Price - Intermediate ($$) - Est. Budget: $20 - Posted
Hi Upworkers IF YOU EXPERT IN MAIL CHIP THEN ONLY APPLY FOR THIS PROJECT BECAUSE I KHOW HOW TO USE MAILCHIMP AND READ ALL THERE DOCUMENTS HOW IT WORKS BUT THERE ARE FEW PROBLEM WHICH I CAN NOT UNDERSTAND. I am looking for someone who can talk to me over skype and clear some of my droughts. This project is somewhat like tutorial project. So before you apply for this project i can tell you one of my drought for which you can answer over your proposal and if I found that answer is correct or it have solved my problem. I will award and immediately pay you for project so you get 100% surety that you are been paid before we chat over skype to clear my more droughts. My question is below, even if you want my mailchimp user and password i can give you that to solve my first question. And if you don't want to explain my answer vie writing so much, we can have skype call for the first question and if you solved it then i will pay you and then you can solve my other problems. so take this first question as a test and there are 5 more questions which you can give me answer on that 30 to 45 min of our talk over sky, which is actual project. Question : I have made my account and created one list in which I have added one email id by myself, which was my own email id to check how my newsletter will go to my user when they will subscribe it. so let's count that as one of my subscriber which was added manually, In that same way I have few more email id which I wanted to add manually. Now the problem came when I have try to send one newsletter to that one email id as to check how it works. But my account got blocked and the reason I have got from them is "Terms of services violation". According to their term documentation they say you cannot add unapproved contacts but then why they have given "add subscriber" option in list menu. It's been many days they have not solved my problem and my account is still blocked. I have also attached the snapshot of the error which I got. They have also made one Ipad app to add contact offline and external list which will automatically sink to your mailchimp profile. But this is not the solution I was looking for because I don't have ipad. So your answer should explain me about why this error came and what is the solution if i make new account and add external contact details & this same thing should not happen to me next time. Thanks Mohit Lakhmani Skype id : mohit.lakhmani1
Skills: Technical Support Customer support Email Handling Email Technical Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
You need experience in the installation and repair installation of Windows applications and relational databases in general; Need experience in diagnosing software problems, identifying effectively if the problem is in infrastructure / OS or software's bug; Need know how to deal with clients remotely, which will be done by upwork; Need to know report bugs clearly and objective, enabling the reproduction of the error and facilitating thus their resolution; Desirable knowledge in data structure and database; You need to communicate fluently in the language Portuguese-Brazil (read/write/talk). e-commerce website: support website:
Skills: Technical Support Desktop Applications Microsoft SQL Server Administration Portuguese