Technical Support Jobs

62 were found based on your criteria {{ paging.total|number:0 }} were found based on your criteria

show all
  • Hourly ({{ jobTypeController.getFacetCount("0")|number:0}})
  • Fixed Price ({{ jobTypeController.getFacetCount("1")|number:0}})
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
A software company is looking for an awesome support person. This person should have the ability to learn and support our product. There is not too much technical ability required except ability to install our product and install printers and configure the same. The main capability is the ability to learn our product and be able to answer questions. Strong analytical skills are needed. This is not a simple phone answering. We need someone who can think, understand the problem and provide answers to the client. We are looking for someone who can work with us for a long time.
Skills: Technical Support Customer service Customer support
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
I need someone for Chat / Phone support for our website which is an online e-learning training course. Candidate should be able to read and write in fluent English. Training for this position is fairly simple. Candidate will have to learn and understand the basic functions of the E-learning platform in-order to better assist the users. Please message me for more information
Skills: Technical Support chat support Phone Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We need a few people to join our customer service team. This is a long term opportunity which will pay at $5 per hour plus a yearly raise. On the Job training lasts for 1 month which we'll pay for $3/hr 40hours per week to start. Once you pass the month's training, you will be bumped to $4/hr temporarily. Once certified to be someone who can service all companies' customer service needs, you will be bumped to the normal rate of $5/hr with 40 hours a week. The certification period could take less than 30 days, this would solely depend on how fast you learn. Requirements: Great communication skills, fluent in written and spoken English. Has at least 1 hour on UpWork. Has at least a core i3 or quad core pc with 4 gb of ram. Has DSL with atleast 3 mbps connetion, and a backup. Has no other working commitments. Willing to work on the Grave Yard shift, shifting schedules, weekends, and holidays. Having Business Fundrasing / Crowdfunding knowledge is a plus but not a requirement. Having a Commerce related course / work experience is a plus. Having some experience with site builders is a plus but not a requirement. How to apply (please follow these simple instructions, otherwise, your application will be ignored. 1. Please start your cover letter with Hi Brian, How do we make the potato fly? and then answer it to your best knowledge. 2. Create and attach a voice recording telling me about your self and why we should hire you in relevance to this job post. 3. Provide the link of your updated Resume/CV via Google docs. 4. Include your Skype ID, two personal phone numbers, and email address. I will start the interview process as early as Today. Once chosen, you will start working either on the first week of August. This contract is going to be through UpWork on a different client account. Thanks, Brian
Skills: Technical Support Call Handling chat support Customer service
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Bookeo provides an online scheduling and reservation system for small and medium businesses in 123 countries and is translated into over 30 languages. Up to date, Bookeo has processed over 15 million bookings, for a total value of over 1 billion USD. We are looking for a Technical Support Agent to join our team and to work from 12pm to 5pm US Pacific Time, Monday to Friday. Availability to work for a few hours on weekends would be highly regarded. Please only apply if you are seriously interested and have the required experience. We're looking for someone reliable who values punctuality and work ethic and is looking for a long time position. JOB DESCRIPTION: We need a Technical Support Agent to help our customers get more information about our software and receive help with things like set up, configuration and various issues. A perfect match will have a curious mind for how things work and what makes them tick, an affinity for helping and teaching customers, and a constant thirst to learn about the next best thing. If you love to take initiative with customer issues and want to own the customer experience then this is your role. You will: - use our ticketing system to either reply to questions or forward them to developers - respond to customer product inquiries - resolve customer concerns raised during their account configuration and daily use - troubleshoot problems with our software and recommend corrective action - maintain a high level of quality of customer service and professionalism at all times - answer phone sales inquiries - occasionally test application updates to verify and confirm quality, notifying appropriate project managers of your findings - help updating our help articles IDEAL CANDIDATE QUALIFICATIONS - 2 to 5 years of relevant professional experience - Extensive experience troubleshooting SaaS software solutions - Outstanding follow-through and problem solving skills. - Resourceful, and detail oriented. Professional and friendly - Self-motivated and comfortable working independently - Top notch written and good spoken English skills - Reliable, punctual and attentive to detail - Excellent internet connection, headset and ONE of the following devices: Iphone, or android mobile phone, or Ipad/tablet. BENEFITS: We provide our technical support team with 10 paid holiday days/year and 5 paid sick leave days/year after you work for our company for 12 months.
Skills: Technical Support HTML SaaS
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are looking for someone who has outstanding english and an outstanding IT support background to support customers who are calling in with there sales/support needs also email/livechat/ticket support. This is a part time long term ongoing position. Our trading hours are Monday to Saturday 8:00am to 7:00pm Brisbane Australia time. We are possibly looking for 2 people to cover the hours needed. You must have a good internet connection that will handle clear VOIP calls, a good headset and be able to start next week.
Skills: Technical Support Administrative Support Appointment Setting Call Handling
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Savvy is Hiring! Savvy is a personal tech coaching company, for freelancers and individuals aiming to increase their capacity with modern information technologies. We are currently looking to take on our first team of part time tech coaches. These trailblazers will work with us to develop the service and pioneer the delivery of a quality program that represents good value for money to our clients. You will be paid by the hour, and the work will be part time and flexible, requiring a good deal of self-management and disciplined organization. If you think you might be good at helping people learn to be better with tech, please drop us a line for more details and let us know why you’d be good at the job. For the moment we are only looking for UK based coaches, and for records it would be great if you could let us know where or how you found us. Thanks!
Skills: Technical Support Communications
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
As one of our trained Technical Support Professionals on the Gift Card Implementation team, you will be a highly regarded member of our client's technical team. Our client is known for their amazing products in support of restaurants around the world. Your role on the team is critical in providing personal support for their Gift Card and Private Dining Program. As a GC Specialist you will be able to work on tight deadlines while maintaining a congenial and patient nature. In speaking with restaurant customers and system support vendors (POS Companies), you will have a natural conversational style, but be able to professionally and succinctly train and troubleshoot implementation of the individual restaurant gift card program. Implementing a restaurant quickly with good training and ensuring that their system works as promised is key to success in this role and for our client and the restaurant. The Holiday season sees a tremendous influx in volume and as such, you will need to hone your skills quickly and work efficiently to onboard and implement the restaurant partners. Your services will require that you interface and assist OpenTable’s customers, and prospective customers, with technical, billing, and service concerns via email and follow up with implementations over the phone with vendor supply companies and with training actual restaurants.
Skills: Technical Support Customer support
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
I need someone with excellent english communication skills (native speakers) and very good customer service to provide Macintosh technical support to customers. Please send an introductory video of yourself as you will be video conferencing with clients this is critical. Your customer service and your technical knowledge off macintosh hardware and software is absolutely critical.
Skills: Technical Support Customer service Customer support Mac OSX Administration
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Technical Support Representatives will provide software and hardware problem resolution to customers by chatting and speaking to users through remote diagnosis. Solutions include, but are not limited to, technical PC problems, removing virus and malware, software updates, device driver updates, resolving PC performance issues and troubleshooting Internet-related problems. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required. Duties and Tasks: - Deliver high quality service and support to end-users using chat and video call software via remote connection; - Interact with customers to provide and process information in response to inquiries and concerns; - Engage in a customer centric approach by utilizing the appropriate level of ethics and service both via chats or calls; - Gather customers’ information and determine the issue by evaluating and diagnosing technical issues; - Remotely resolve technical hardware and software issues; - Research required information using available resources; - Follow standard processes and procedures; - Accurately process and record call transactions using designated tracking software; - Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business; - Organize ideas and communicate oral messages appropriate to listeners and situations; Skill and Knowledge Qualifications: - Proper written and phone etiquette; - Ability to speak and write clearly and accurately; - Demonstrated proficiency in English typing and grammar; - Knowledge of relevant software applications and PC equipment; - Knowledge of customer service principles and best practices; - Effective listening skills;
Skills: Technical Support chat support Communications Computer Hardware Installation