Technical Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are property management company that is based in the United States but is planning to put a branch here in the Philippines. We are looking for outstanding technical support representatives who will be part of our Business Process Associates team. Job responsibilities will be: * Monitor all transactions and ensure compliance to quality regulations and maintain effective relationships with clients. * Will serve as the Escalation Team and will have authority on how to handle certain situations. * Coordinate with internal and external clients and provide assistance on phone and resolved all queries. * Will be responsible for Post – leasing process, posting notices, health and safety inspections and handling Tookan app. * Documents all transactions on an everyday basis and update as the process changes. Collate metrics from various associates and prepare appropriate reports. * Coordinate with team members and ensure achievement of all team objectives and goals. * Analyze all issues of internal and external clients and provide effective resolutions for same. * Maintain knowledge on all technical information and resolve all issues in transactions and perform correction where require. * Manage everyday work activities and informed supervisor appropriately. Qualifications: * College graduate * Atleast 1 year in the BPO industry as a Technical Support Representative. * Can work with minimal supervision. * Amenable to change. * Can work in shifting schedule. NOTE!!! * We need someone who's from Davao, Philippines. As of the moment, we're still on a homebased set up but will soon be moving in to our own office. We need someone who can fully commit and start immediately and we mean right after the interview! We are offering $2 - $3/hour for starting salary. Thank you.
  • Number of freelancers needed: 10
Skills: Technical Support Customer service Email Handling Email Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We make CNC milling machines and are looking for technical support help. We use Help Scout for email support, and Skype if we need to speak with a customer directly. Fluent written and spoken English is a must. We would prefer a candidate in a time zone that makes it possible to work during the US day. We're looking for 15-20 hours of work per week to start with, with the potential for to grow to 30 hours/week.
Skills: Technical Support
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
I operate a white label website creator (www.creativewave.co) based on imxprs by ImCreator. I need someone experienced with IMXPRS to help with both technical support to clients and website design. Work will be ongoing after a trial of about 2 weeks. I expect a light workload at the beginning (aprox. 3 hours per day). For the customer service/ technical support aspect of the job you will need to provide assistance to people setting up accounts and creating websites with the imxprs site builder. For the design component you will need to create high quality websites that are aesthetically pleasing and fully functional. Experience and efficiency is essential. Thank you for you consideration for this job.
Skills: Technical Support Customer support
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
Need someone who can attend noon - 8 pm IST , Monday - Friday on providing technical support via live chat. Answering technical how-to questions and also pro-actively engaging with users to see if they need help. product is an online subscription software product. Will provide some basic web-ex training on how the product works so he/she is well positioned for this tasks. Must be fluent in english, chat software will be mylivechat as it is already integrated into our product offering
Skills: Technical Support chat support Email Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Primary Responsibilities: - Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial - Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member - Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues.
Skills: Technical Support Administrative Support chat support Customer service
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Need someone to help with customer support and success tickets. Needs to be quick, timely and well versed in our product. We have a history of questions, so will have a series of responses to questions. May include out bound customer engagement and support. Comfortable with: -english -digital support channels (intercom etc) -can answer questions in a timely, polite and informative fashion
Skills: Technical Support chat support Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Other than these, there are other common errors such as login failures, errors in sending and receive senders platform dependent problems and others are also tracked by the customer support team. The customer support team of Gmail can be reached via a plethora of service platforms, which include Gmail customer support phone number, their e-mail support, the opportunity to initiate a live chat with customers and engage in their social fora viral during the social media. more info: <a href="http://www.contactcustomerhelp.com/gmail">Gmail Technical Support</a>
Skills: Technical Support Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Looking for someone with strong analytical and problem solving skills that can monitor client application dashboards, identify issues, handle escalations, communicate with the customer, provide timelines and updates as per the problem. Will also be responsible for updating & maintaining existing support knowledge base in confluence. * Experience with OpsGenie & New Relic a plus.
  • Number of freelancers needed: 2
Skills: Technical Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Looking for someone with strong analytical and problem solving skills that can monitor client application dashboards, identify issues, handle escalations, communicate with the customer, provide timelines and updates as per the problem. Will also be responsible for updating & maintaining existing support knowledge base in confluence. * Experience with OpsGenie & New Relic a plus.
  • Number of freelancers needed: 2
Skills: Technical Support