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Technical Support Jobs

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Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hi, We are from Vretta, an educational technology company that is using technology to transform the way students learn and use math every day. We collaborate with schools and colleges around the world to re-imagine what really matters for students in the 21st century and to make sure that every student acquires meaningful quantitative skills that will serve them in their lives and professions. To learn more about us, please visit www.vretta.com. We are looking for a Technical Support Specialist who will be responsible for the timely and efficient completion of support tickets and the management of the online chat system by analyzing issues and providing solutions to students and teachers in Canada. Working time : 6 pm to 2 am, Eastern Standard Time for 5 days a week (Saturday, Sunday, and any other 3 days of the week as per their convenience). Main Responsibilities: - Provide online live support to users via the client management system. - Manage the Help Desk ticketing...
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
US based company has 8 open positions for customer service and technical support. Qualified candidates are fluent in English, pay extreme attention to detail and the ability to cross check and verify ones work. This position is all computer based and requires strong general computing skills. Agency Preferred.
Hourly - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
The Bilingual Customer/Techincal Service Representative is primarily responsible for delivery and execution of exemplary customer service and follow up calls for our clients. Work to be done from home. Hours are flexible. Responsibilities: Deliver service and support to end-users using and operating automated call distribution via remote connection or over the Internet Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Research required information using available resources; Follow standard processes and procedures; Identify and escalate priority issues per Client specifications; Redirect problems to appropriate resource; Accurately process and record call transactions using a computer and designated tracking software. Qualifications: Proper phone etiquette Ability to speak and write clearly and accurately; Demonstrated...
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for staffing agencies that can: * Provide team member who are familiar with Level 1 / 2 technical support * Teams must support US Pacific Time zone * Teams need to be able to scale up and down based upon demand If you are a staffing agency that can accomplish this and other goals please let us know.
Fixed-Price - Est. Budget: $ 10 Posted
Our Business currently located in Mexico, has more than 2 years repairing cell phones, tablets, iPads unlocking them, repairing laptops, issues such as unlocking BIOS passwords, repairing motherboards, replacing video cards, replacing hard drives etc, now we are facing little extra work and we are looking for a great remote help that will be paid for each repaired work that gets completed, with the possibility for a full time work in the future, how, we will contact you and will give you the issue, so you can help us get the job done, this Help Desk Support should be expert fixing PC`s, unlocking cell phones, androids , we are starting with 5 US dollars per each computer that gets fixed or 10 USD for each device that gets unlocked, using a remote tool or other ways to get the equipment fixed, we are currently looking for 2 people who can enjoy working remotely
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
The Center for Medical Weight Loss (CMWL) is looking for a Client Relations Manager to join our fast-moving organization. We are looking for an energetic, personable, growth-oriented individual to join our team supporting over 400 centers across the US. This person will be communicating directly with medical providers and their office staff and responsible for ensuring customer satisfaction for new and existing CMWL participating network providers. This position is ideal for someone who is a self-starter, eager to learn and wants to gain experience in all aspects of business within a high-growth industry. The Client Relations Coordinator will be primarily responsible for: • Communicating frequently with clients predominantly by phone and email, both inbound and outbound. • Troubleshooting and/or directing incoming calls and emails on a variety of client topics – including website features, product order tracking, media plans, etc - until resolution, or following escalation procedures...
Hourly - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Please don't apply if your experience isn't relevant to the need listed here. We will NOT consider developers or marketing/SEO specialists for this project. We have a mobile app product we sell to private and public schools. We are looking for someone to help with various tasks, from customer support to onboarding customers. If you can demo our product to new customers over Skype, that is an added plus! 1. Answering questions for potential customers 2. Onboarding - includes uploading their data through our script 3. Guiding them on next steps to start using our product 4. Staying in touch with customers over time for issues, enhancements etc. 5. Answering support emails from customers Some technical expertise is required but you don't need to be a coder. 1. Must know excel well 2. Excellent communication skills, written and verbal 3. Customer service attitude, solve their problem, not bury the issue 4. Able to learn smart phone app and school process Please send relevant...
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
This position is full-time 35-40 hours a week and will require the use of an active internet connection. The representative will be required to read, comprehend and respond to at least 80-100 messages through a cloud based messaging system. Message subjects will include typical customer service inquiries including: tracking, Order Status, Troubleshooting, Refund, Warranty, etc... The position is only e-mail customer service at this time, there will be no phone or chat support required. OPT7 is our brand name and we offer automotive lighting, including HID and LED product lines across many different applications. We currently offer our products through many different online retailers. Because of the technical nature of our products, a majority of inquiries will be technical in nature and will require knowledge of automotive electrical systems and lighting systems. Training will be provided but candidates with the following skills sets will be considered first: 1. Automotive 2....
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hi there! We are seeking for a customer service person to be a part of our fast growing company! This is a full-time, permanent position with 8 hours per day and 5 days a week of work with paid US federal holidays and potential bonuses. We need somebody that will grow with our company and potentially take on bigger roles & challenges in the future, within our organization. Some qualities we seek in our candidate are as follows: - Engineering background is a plus - Eagerness to learn - Responsible for their role in the company operations - Extremely caring of the customer - Organized and maintain their tasks - *Detail oriented* - Patient with self control - Goal oriented / focused - Adaptable - *Communicative* - *Fluent and natural sounding English* - Spanish language fluency is a plus - Resourceful - Men preferred as you will work as a part specialist Some technical qualifications are as follows: - *Email in professional manner - Online research - Documentation...
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We're looking for an experienced customer support rep, demonstrating good knowledge of the open video platforms and modern video technologies, to support our customers during live online events together with our another support agent. Required: -You worked previously using Zendesk ticketing app -You know the basics of the open video platforms / SaaS -You consider yourself tech savvy and have no problems working with different IOS, browsers and devices. -You're an English native or can prove your language commandment at a minimum B2 level - especially in writing. -You're located in the EST timezone or anywhere where you feel comfortable in supporting the US-based clients. Extra points if you can speak also another foreign language (Spanish, German, French, Portuguese). Tasks: -You will answer in a professional and friendly manner 30-80 customers emails using Zendesk app (standard time of first reply: 15 minutes) -You will validate the tech setup for a live pay-per-view...