• To provide IT support and resolution on all types of incidents and requests reported to the IT Service Desk from a global customer base. This is done via Phone, Email & Service Desk software.
• To maintain a high degree of customer services, keeping users updated on progress with support incidents.
• Use telephone and remote support tools to troubleshoot and resolve user issues
• To provide navigational and operational help for a wide range of banking processes, procedures and IT systems.
• To show a flexible approach in providing a wide range of support to multiple services across the IT Service Desk.
• To support the development and training requirements of new entrants.