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Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted is an online accounting platform for small businesses. We're active in Europe and Africa. We're looking for a customer representative who can answer questions raised by our users. We use for online chat. We will give you an introduction of our software and also provide you with guidance on the responses to make. When you don't know the answer you can communicate in English with the other team members and will then translate the answer in French back to the end user. When questions raised are of interest of other users we like that you write an article in our knowledge base. We just started accepting French speaking clients a few weeks ago and expect to have a current support need of 1-2 hours per day which will grow over time. Also your role and responsibilities within the team can grow over time. We'e looking forward to your application and hope to welcome you to our team.
Skills: Translation French English chat support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Skills: • To provide IT support and resolution on all types of incidents and requests reported to the IT Service Desk from a global customer base. This is done via Phone, Email & Service Desk software. • To maintain a high degree of customer services, keeping users updated on progress with support incidents. • Use telephone and remote support tools to troubleshoot and resolve user issues • To provide navigational and operational help for a wide range of banking processes, procedures and IT systems. • To show a flexible approach in providing a wide range of support to multiple services across the IT Service Desk. • To support the development and training requirements of new entrants.
Skills: Translation French English Translation English Italian Translation French Spanish Translation Spanish English