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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Skills: • To provide IT support and resolution on all types of incidents and requests reported to the IT Service Desk from a global customer base. This is done via Phone, Email & Service Desk software. • To maintain a high degree of customer services, keeping users updated on progress with support incidents. • Use telephone and remote support tools to troubleshoot and resolve user issues • To provide navigational and operational help for a wide range of banking processes, procedures and IT systems. • To show a flexible approach in providing a wide range of support to multiple services across the IT Service Desk. • To support the development and training requirements of new entrants.
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