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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
• Log into phone system and become available to receive incoming calls • Respond to all New incidents and Email incidents • respond to any “Red flags” / “Work in Progress • Assist customers professionally and courteous at all times when answering questions regarding issues, concerns, product information etc. • Return all voicemails within a 15minute period of it being assigned • Report to supervisor any voicemails that have not been returned and why • Knowledge of all Q-see products, installations, and troubleshooting techniques • If no calls are on phone system queue you need to respond to non-phone incidents and reply professionally and courteously to customer inquiries and responses. • Use of internet is allowed only for job related purposes only • Train the Spanish call center to be knowledge and prepared for the product launch in Spanish Speaking Countries • Weekly Report to Supervisor • Translation if needed in priority/fast turnaround
Skills: Translation Spanish English Call Handling chat support CRM