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Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We recently published an opening like this but have another opening. We are a provider of Website Live Chat services for businesses. In short, we chat with our customers' website visitors to answer questions and turn them into leads and sales. We are currently adding to our team of live chat agents as our customer base is growing. We have worked with virtual teams since 2006. We have a great understanding of what we need to provide to you to ensure you can succeed in this position. Here's what we have to help you succeed with our company: - Training resources via our private team website, including video tutorials, quick checklists to use during work, etc. - A defined "conversation flow" to help you manage website chats effectively. You will *not* be expected to just "handle chats". We've developed a simple framework that will help you know what to do in different situations. - A well designed chat software that includes templates for common questions of website...
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
1. Phone Calls: Office and administrative related phone calls would be made to get specific information or knowledge based on the audio description or written instructions given. Phone calls would be made during the hours of approximately 8:30 am to 11 am, Pacific Standard Time. Based on the instructions given, there would be a reporting of the specific phone call results by written or audio description. 2. Instructions for Calls: The person should be able to read instructions for calls received from emails or take notes on the instructions from an audio recording received by email. Specific results would be requested for the phone call, and that information should be provided as requested either in written form or audio tape form by email. Alternatively, upon request, it may be conveyed verbally by phone. 3. Equipment: The preferred system is to use a Magic Jack, it is a simple service, which you could read more about on google, but it allows you to make and receive free phone...
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a provider of Website Live Chat services for businesses. In short, we chat with our customers' website visitors to answer questions and turn them into leads and sales. We are currently adding to our team of live chat agents as our customer base is growing. We have worked with virtual teams since 2006. We have a great understanding of what we need to provide to you to ensure you can succeed in this position. Here's what we have to help you succeed with our company: - Training resources via our private team website, including video tutorials, quick checklists to use during work, etc. - A defined "conversation flow" to help you manage website chats effectively. You will *not* be expected to just "handle chats". We've developed a simple framework that will help you know what to do in different situations. - A well designed chat software that includes templates for common questions of website visitors and the ability to easily handle multiple chats at once. - And...