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Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
In this role you will be the point person for all overnight delivery operations; to start, this role will be for 24 hours/week: Sunday + Tuesday + Thursday night, 10pm-6am Pacific Time. You will primarily work from home , but occasionally travel to client sites for on-boarding couriers or coordinating product pick-ups. During these hours you will maintain driver routes, take requests and respond to inquiries clients and couriers, rearrange routes to accommodate any changing conditions, and respond to delays quickly with a back-up plan. Responsibilities: We're looking for someone who can be the point person for Rickshaw's overnight delivery routes; this person will monitor routes to gauge progress, and occasionally rearrange routes to fit changing conditions and constraints. Main Tasks: Courier Support: Work closely with our drivers to get updates and communicate feedback to/from clients if necessary Customer Support: Respond to client inquiries about the delivery schedule, facilitate changes, communicate delays When things go wrong (rain, client delays, flat tire) everyone will look to you for a game plan Know when to escalate to other team members - we will all be asleep at this time, but available to troubleshoot tricky situations.
Skills: Typing Customer support Email Handling English
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a VA to undertake daily email tasks; - Replying to customers - Raising invoices - Creating Quotes - Tracking orders and liaising with our shipping providers Key requirements for the candidate; - Exceptional english. We need someone with written language skills on par with a native speaking English. - A small amount of technical ability. No knowledge in our product required as this is well documented. Our product is for the maker/DIY audience so we do get a lot of technical questions. - We would initially offer 2 - 3 hours work per day across mainly customer service based tasks but potentially some other small tasks too. - Our ideal candidate will have limited knowledge of German, French, Spanish (any of these are better than none - we don't require all.) Google translate can also have limited use.
Skills: Typing Customer service Customer support English
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We're looking for a motivated and growth oriented individual to work as part of our Customer Experience Team. Person must speak and write in english well. Must also be available to work during our normal business hours 8:00AM - 5:00PM PST Mon-Fri. In order to apply for this position, please send an audio file of a recording of you speaking. You may read this posting or any other you choose.
Skills: Typing Administrative Support Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
The work involves listening to the audio files and typing or dictating it as accurately as possible. You just need to go through a test process and get certified as a transcriber.
Skills: Typing Transcription
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Top-notch American and/or Canadian English customer service rep sought by fast-growing software company to provide excellent support for our Testimonial Engine Members (TEM). To learn more about us, visit: www.mytestimonialengine.com Objective: Get new Testimonial Engine members' accounts set up, personalized, optimized and launched within 3 business days of their initial signup. Responding to all email and phone inquiries from customers within 1 business day and providing excellence in customer service. Sample Task List: 1. Outbound "Welcome" phone calls to new customers within 1 business day of new order 2. Invite new member to schedule a Virtual Meeting (using GoToMeeting.com) to provide walk through of the software, customize it for their needs, test it, and upon their approval, upload their customer list to launch the software. Typically this takes 45 minutes or less. 3. Update New Member Tracking Sheet with the up to date status of their account setup. 4. Add a tag to their account in Infusionsoft to verify that their account setup was complete. 5. Offer the customer additional products and services we offer to help them get better, faster, easier results. 6. Replying to email and ticketed support inquiries 7. Answering live phone calls and replying to voicemails 8. Answering customer questions via live chat 9. Communicating and collaborating with team members to ensure excellent customer service 10. Weekly team meeting to brainstorm and implement solutions to improve business processes 11. Reporting software issues to developers to get fixed 12. Developing and updating monthly sales reports Here's a sample new member calling script: https://www.dropbox.com/s/kb8hq2hu9g8rbc4/NewTEMemberWelcomeScript.docx?dl=0 If you would like to increase your chances of being hired for this position, please record yourself reading the script and send us the audio file for review. It will start off as a part-time position and, if you're good, it will grow into a full-time position. REQUIRED: computer, high speed internet, USB headset mic, quiet working environment and at least 3 references. The job is awardable immediately.
Skills: Typing Customer service Data Entry Email Handling