User Acceptance Testing Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
This is an opportunity to join the launch team of an international mobile service provider launching in Spain soon. The role is starting as a part time (20hrs/week), but will quickly grow as the network goes to operation. Responsibilities: • Proactively test user web experience and mobile product offerings within Spain. • Collect and translate customer and business needs into requirements for Spanish market. • Lead customer service escalation, and work on optimising the process and enhancing its quality • Help with plans to develop the products and features in an agile, fast moving environment. • Work with management to prioritize product features and requirements for Spanish market. • Support Marketing campaign launches and communications (internal and external). • Follow industry trends and competition to adjust product strategy and roadmap. • Analyse reports and trends to improve operations. • Follow up with leads and provide status updates to the team on regular basis. • Partner with marketing team on promotion operations, including: drafting operation plan; collaborate with technical teams; communicating with support team to prepare for potential issues. • Monitor, measure and improve logistics management process performance, managing SIM provisioning, orders and replacement. Requirements: • Understanding the ins and outs of iOS and Android platforms • 2-3 years of experience in a role of MVNO Operations, Customer Relation Management(CRM), Customer Service Supervision or other related fields • Bachelors degree in Business Administration, Finance, Economics, Computer Science, or related field • Ability to work flexible hours, need to overlap with US Pacific Time schedule • Limited travel may be required • Fluent in Spanish and English • Applicants must be based in Madrid
Skills: User acceptance testing CRM Logistics & Shipping Mobile App Testing