Target hourly rate is about $2-3/hour to start, obviously increasing upwards with experience (top tier staff handling projects average up to $100-$125/hour).
You have a very short time to get on-boarded and learn the job, so if you are not highly available at the start, DO NOT APPLY.
Successful freelancer: up and operational in 15 - 30 minutes
Unsuccessful freelancer: took a month to explain this job in various emails and still didn't get it. You are given strict deadlines from the start to minimize job failure.
Job requires analytical skills and a lot of autonomy to do the logical thing in most cases.
You must be available 8am - 5pm Pacific Time (Vancouver/Los Angeles).
Time is not flexible. Customers do not request help during the time they are sleeping - thank you.
Your job is to look at incoming items, provide front-of-line responses during business hours (PST/PDT), find and assign items to a case if it's open and notify upper level staff of any incidents.
We communicate regularly with our clients and need someone to work with us up to 3 - 4 hours a day (5 - 7 days a week) to manage these emails by:
* responding to requests from clients,
* categorizing messages (using our filing system) and
* ensuring important and unread messages remain unread, so they may be reviewed by our more experienced staff.
This job requires excellent written English skills (you need to comprehend the client's request) as well as the ability to understand and follow instructions carefully.
You must be able to communicate with your manager in a timely manner.
It would be appreciated if you could fix the time you will be doing the work on a daily basis so we know exactly when we can expect to process incoming mail.
It is an must to have Microsoft Outlook installed and a fast Internet connection. Outlook 2003 is not compatible with our server but do tell us what version of Outlook you are using.
Provide us with your result from speedtest.net (the PNG link, please, no attachments, no other erroneous data) in the very first line of your application or cover letter so we can ensure your Internet is fast enough for our needs and to ensure you have read this message in its entirety.
+ If your speed is less than 1.5mbps up and 1.5mbps down, please don't apply. There is no way you can do this job. You wouldn't even be able to connect Outlook to our Exchange server - so PLEASE don't waste time, ok?
+ If you don't have Outlook on a late-model PC, please don't apply.
+ If you are located in India, Bangladesh, Pakistan or Sri Lanka or you were born or raised in these countries, please DO NOT apply (you will be reported to UpWork and your likelihood of being seen on other jobs goes down).
Also, this job is a long-term job, it is a repetitive job, if you feel that you're not going to be around in 2 months or 6 months, please don't apply.
We have been running this business and have had this need for over 14 years.
Skills: basic, Outlook, English, Language, Categorization, Helpdesk, design, microsoft-outlook, categorization and filing