A Gazelle Receptionist is a connection-maker, bringing back personal customer experiences in a technology-driven world. On any given day, you may see the Receptionist skillfully handling any of their key responsibilities below.
+Seeks out and seizes opportunities to make a connection with everyone they interact with, whether they be a client, caller, coworker, or community member.
+Makes our clients’ days by giving them what they don’t even know they want. This may look like:
Closely following a client’s instructions and knowing when it is appropriate to step outside of those instructions.
Going above the standard call handling to offer additional assistance.
Offering to return calls on a client’s behalf.
Mentioning their impression of a caller to the client when helpful.
Elevates calls from a dry transaction to a memorable experience. This may look like:
Using quick wit and good judgment; a Gazelle Receptionist will infuse their charming personality into every interaction
Using active listening skills to recognize invitations to briefly engage in personal conversation
Focusing on what they can do (as opposed to what they can’t) and seeking creative ways to offer assistance
Fosters happiness in others. This may look like:
Promoting and participating in a positive working environment
Looking for opportunities to recognize clients and coworkers for a job well done
Being warm, friendly, and professional on every call
Does what they say they’ll do. This may look like:
Promptly answering incoming calls
Providing unbiased service to meet each client's needs, regardless of religious, political, or social affiliations
Composing complete, accurate, and helpful messages
Being responsive via various internal communication media such as email, instant messaging, etc.
Quickly acting when a response is requested
Being a reliable person that team members can count on
To be successful, a Receptionist is personally and professionally prepared with the right infrastructure by being able to perform the following essential functions:
Understand that we try to answer calls before the second ring! :)
Continually operate a computer via a keyboard and mouse in order to answer incoming calls, take notes, and be prompted to input a variety of information pertinent to our clients’ needs via computerized telecommunications system
Occasionally move about inside the office to access and utilize file cabinets, copier, computer printer, and other office machinery
Communicate clearly and converse with individuals both verbally and in writing regarding the exchange of accurate, detailed information, including the ability to read and comprehend client call information with special instructions utilizing online computer systems