Virtual Assistant Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
I need a long-term, US Virtual Assistant 9am to 5pm EST Monday - Friday Duties include but are not limited to: Replying to instant messenger messages from potential and current customers Answering the phone for potential and current customers Data entry Managing projects Managing current projects -- writers / employees Assigning projects to current writers and/or hiring new writers/editors/employees Emails Marketing Well organized Dependable and on time Adding notes about inquiries and questions into our online spreadsheet Using Upwork's hourly screenshot technology The ideal candidate will be: A native English speaker with excellent writing Have experience with customer service Have great attention to detail Be able to manage multiple accounts, customers, and employees Please send a writing sample -- While you will NOT be writing the projects, you will need to correspond with writers, editors, and clients. You will be paid for your half hour lunch break so keep that in mind when bidding; however, you must keep the instant messenger and phones open in the off chance someone calls or messages during that time.
Skills: Virtual Assistant chat support Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Looking for someone to help with basic customer service needs for Ecommerce. We have a few amazon, etsy & email accounts that need attention on a daily basis. We are also looking for help with inventory management and ordering (no experience needed for this). Other future duties may involve help with printing postage and order fulfilment.
Skills: Virtual Assistant Administrative Support Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Target hourly rate is about $2-3/hour to start, obviously increasing upwards with experience (top tier staff handling projects average up to $100-$125/hour). Job requires a self starter. You also need to be able to solve technical issues on your own. Please don't waste our time by quoting over the above budget. You have a very short time to get on-boarded and learn the job, so if you are not highly available at the start, DO NOT APPLY. Successful freelancer: up and operational in 15 - 30 minutes Unsuccessful freelancer: took a month to explain this job in various emails and still didn't get it. You are given strict deadlines from the start to minimize job failure. Job description: Job requires analytical skills and a lot of autonomy to do the logical thing in most cases. You must be available 8am - 5pm Pacific Time (Vancouver/Los Angeles). Time is not flexible. Customers do not request help during the time they are sleeping - thank you. Your job is to look at incoming items, provide front-of-line responses during business hours (PST/PDT), find and assign items to a case if it's open and notify upper level staff of any incidents. --- We communicate regularly with our clients and need someone to work with us up to 3 - 4 hours a day (5 - 7 days a week) to manage these emails by: * responding to requests from clients, * categorizing messages (using our filing system) and * ensuring important and unread messages remain unread, so they may be reviewed by our more experienced staff. This job requires excellent written English skills (you need to comprehend the client's request) as well as the ability to understand and follow instructions carefully. You must be able to communicate with your manager in a timely manner. It would be appreciated if you could fix the time you will be doing the work on a daily basis so we know exactly when we can expect to process incoming mail. It is an must to have Microsoft Outlook installed and a fast Internet connection. Outlook 2003 is not compatible with our server but do tell us what version of Outlook you are using. ***** Provide us with your result from (the PNG link, please, no attachments, no other erroneous data) in the very first line of your application or cover letter so we can ensure your Internet is fast enough for our needs and to ensure you have read this message in its entirety. + If your speed is less than 1.5mbps up and 1.5mbps down, please don't apply. There is no way you can do this job. You wouldn't even be able to connect Outlook to our Exchange server - so PLEASE don't waste time, ok? + If you don't have Outlook on a late-model PC, please don't apply. Also, this job is a long-term job, it is a repetitive job, if you feel that you're not going to be around in 2 months or 6 months, please don't apply. We have been running this business and have had this need for over 14 years. --- Skills: basic, Outlook, English, Language, Categorization, Helpdesk, design, microsoft-outlook, categorization and filing
Skills: Virtual Assistant Customer service Email Handling Filing
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I need some help with answering my emails/messages/ translating in spanish asnwering and sendng in spanish ayudarme con cosas chiquitas :) long term please only - 10 hours per week more or less - i will teach u all. its easy.... know how to use google sheet or excel / doc or word KNOW SPANISH - im looking for mothers or students thanks :)
Skills: Virtual Assistant Customer service Spanish
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We require a VA/freelancer to assist with managing our product reviews. This position requires skill sets in customer service, social media and reputation management. You will be responsible to manage all of our customer reviews of our product on Amazon, our website, a third party review website, google reviews and our own separate product review forum. You will encourage and communicate with all of our customers (both happy and sometimes not so happy) . Convert the not so happy to happy and the happy to post reviews all over the internet. We need someone that is very independent, self starter, and for someone that really cares about achieving common goals - getting excellent reviews. You will be the heart of our reputation, & ensure feedback flows to all teams in order to improve & innovate our medical device product. And you spark customers with new ways to make their experience continuously better. REQUIREMENTS ========== Experience REQUIREMENTS ========== • Proven customer support experience • Track record of positive customer satisfaction • Excellent communication skills (both written AND verbal) • Familiarity with CRM systems and practices • Customer orientation and ability to adapt/respond to different types of characters • Ability to multi-task, prioritize, and manage time effectively • High speed internet access • Be able to navigate amongst several internet portals to update reviews and assist customers and update reviews. • Bonus: Proven Customer service virtual assistant experience. We're not only looking for the person with the right background, but the right personality to succeed and be an integral part of our growing team. This is JUST AS IMPORTANT as the experience. ========== Personality REQUIREMENTS ========== • NO EXCUSES -you are someone who doesn't waste time giving excuses. You see the problems, and moves past complaining straight into finding a solution and supporting our customer. • GREAT COMMUNICATOR - you understand how to speak with people in an empathetic and non-condescending way, and encourage them to post [positive] reviews • OUTSTANDING ENGLISH – your written English and communication skills are so good that people would naturally assume you are a native English speaker. • TEAM PLAYER - you understand that we're a team and it is important to communicate with multiple members of our team. =============== CRITICAL INFORMATION =============== Please provide us your SkypeID when submitting your proposal so we can interview you.
Skills: Virtual Assistant Customer service Online Community Management Social Media Management
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Job Title: Customer Service Sales Representative Job Location: Work Remotely from Your Home Office About Us Alan’s Factory Outlet has been helping people for over 12 years with their storage building, garage, carport, gazebo and pergola needs. Looking for an amazing team member who loves helping people and can provide excellent friendly customer service, self confident, motivated, hard working with a cheerful friendly voice. Job Duties You will be responsible for answering live calls, returning potential customer calls and emails concerning questions about products, pricing, navigating on website, taking and processing orders, status checks on orders, etc. Must be able to handle fast paced sales and customer service work environment. Handle customer objections and complaints. Must know all product information and give accurate pricing on all products. You will need to be able to answer or return 50 to 100 calls/emails a day. You must have a computer with high speed internet, phone headset, calculator, printer/scanner and quiet workspace for this home based position. Must have child care outside of home. Qualifications 3 to 5 years of sales/customer service experience selling with proven track record. Integrity, honesty, loyalty, ethics, trust worthy, willingness to learn, quick learner, friendly cheerful voice, positive, enthusiastic, passion, great communication skills, problem solver, team player, accuracy, willingness to take on new projects. Testing and background check required. Hiring Process Resume Review One Way Video Interview Online Tests Phone interview Live Video Interview References Background Check Salary and Benefits 40 hours a week full time, winter months could possibly be part time but most likely 99% full time year round. Monday through Friday 9AM to 5PM. Paid 30 minute lunch break. 9 paid holidays each year. 7 sick/personal days that can be cashed out at the end of the year if not used. 5 vacation days first year, 2nd year 10 vacation days and 1 additional vacation day for each year of service. Job Type: Full-time Salary: $16.00 /hour Required experience: selling/sales: 3 years
Skills: Virtual Assistant Administrative Support Call Handling Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Our company is looking for someone to back us up with follow up with clients and banks we deal with . Document collection from clients. Very important to be customer friendly and work the same hours we do in Easterner time zone. Start out part time could end up as a full time position for right person. We need someone who is very easy to understand on the phone. Must speak English - Speaking Spanish would be a plus! Need to be self starter. Willing to think out side the box Have and understanding of what short sales and loan mods are. Up dating and notations on accounts are a must. We have our own software - Very easy to use. ( ) A USA phone number. A Scanner Current Computer Able to Email and respond quickly when needed to. Please respond back threw email with your information along with a resume if you have one.
Skills: Virtual Assistant Customer support Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are searching an customer service person who will do following tasks on daily basis for our new web shop: - Customer service for customers over emails, social media, letters - Managing and moderation of our social accounts (Facebook, Instagram) - Creative writing (products descriptions, sales texts, advertisement text) - Building of blogs where you will daily write about some relevant theme that will feature our products - Translating of instructions and other material (localization of website) - Daily reporting about important issues - Other similar tasks We are looking forward for an serious person who can do job on daily basis, as the excellent customer service is a picture of our web shop. Mandatory: - Ukrainian and Russian proficiency at highest level - English proficiency for communicating with us Marketing skills is a bonus!
Skills: Virtual Assistant Administrative Support Blog Writing Copyright