Virtual Assistant Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
- To handle all customer related inquiries / returns processing / refund collection & monitoring / complaints and Order Fulfillment are the MAIN JOB responsibility - Product Research / Listing is the secondary responsibilities - We need a problem solver, analytical thinker, and loves to deal with customer issues and complaints with ease and calmness. - Extensive experience in Customer Service field is a must (Amazon related or not) - ONLY those who are VERY knowledgeable in an Amazon online business operation will be considered - Must be able to communicate in ENGLISH language via Email correspondence and possible customer phone calls. - Must be knowledgeable in the USA culture and norms to better understand US customers. - Knowledgeable in Amazon Seller Central and Amazon related tools / software like Ecom Solutions, Kibly, Freshdesk etc. is a must - We only need FULL-TIME employees who are willing to work at least 8 hours a day (night shift Philippine Time and at least 40 hours a week availability to work) will be considered. Please DO NOT apply if you don't fit the Work Time needed for this position. - Preferably College Graduate that is Business, Psychology, and/or Communication-related. - Promotion and salary increases are open to employees who exceeds performance expectations - Must have a very reliable Computer / Laptop and WIFI connection
Skills: Virtual Assistant Administrative Support Call Handling Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a Customer Support Superstar to answer our incoming customer queries with patience, passion and positivity. You will play an integral part in understanding and resolving any customer queries complaints that come your way and ensure we always meet our customer needs, measure their satisfaction consistently and make them genuinely happy. Customer Support experience for a complex hardware product would be a great-fit. If you are someone who truly believes in a stellar customer support and if customer excellence is your passion then you are the one we are looking for....
Skills: Virtual Assistant Call Handling chat support Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hello, We are a Las Vegas, Nevada based company and seeking an excellent Customer Care/Admin/Research Executive to join our fastest growing team. Requirements: - Customer care experience (preferable) - Web research knowledge - High speed internet - Availability at the PST time zone - Quiet work space - Excellent communication skills - Administrative functions Hourly rate is $5 (excluding Upwork fee) + performance bonuses. Working hours are 9 AM to 5 PM PST. Limit 40 hours weekly. If interested, please send a short audio recording (90 seconds) of your voice detailing about your work experience and education (you can record online at http://vocaroo.com/) Thanks, Human Resources PhonePartsUSA.com
Skills: Virtual Assistant Administrative Support Cold calling Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are a fast growing customs, shipping/logistics and prep company (mainly for Amazon sellers) that is in need of a customer service representative to handle all email correspondence with our current clients and potential clients. We are looking for a long term relationship with the right person to understand our business and business model to accurately handle communications and solve problems for our clients. Our ideal employee should have excellent writing ability and knowledge of the English language as well an exceptional customer service attitude as our clients are the most important aspect of our business. Attention to detail is extremely important, but second only to great customer service. The position is long term and we are hoping to grow a strong and long relationship with the right person. Opportunities for growth are definite, but only if the right person proves themselves to be strong and able. For reference, our website is: www.ez-prep.com
Skills: Virtual Assistant Administrative Support chat support Customer service
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Hi, I'm currently using Shopify and I am looking for a customer service rep to reply to emails from our customers via Zoho. Will need someone who is familiar with dropship from Ebay and will be responsible to responding to facebook messages. - Available for 20hrs a week - You make your own schedule - Must be familiar with Shopify, Zoho and Ebay dropshipping - Fluent English - Must be able to work 6 days a week, 3-5hrs a day - Must be able to have good communication with each other - Must have great customer service
Skills: Virtual Assistant Customer service Email Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
This is position for more than 30 hours a week. Applicants should be aware of working time in pacific time zone Responsibilities include, but not limited to: - Responds to customer emails , chat and phone also maintain Facebook page and answer messages in timely and accurate manner. Follows up with the customer until the issue is fully resolved. - Responsible for data input, tracking, and reporting of key performance metrics. Identifies areas for improvements and makes recommendations based on customer feedback and factual information. Qualifications: - Previous customer service experience - Excellent English written and verbal communication skills - Experience in using CMS - Efficient and highly organized -Conference calls and presenting reports daily on end of shift ( 8 am - 4 pm ) PT zone Answer question and type #10 at beginning of your proposal so I can make sure you read job posting
Skills: Virtual Assistant Administrative Support Customer service Data Entry
Fixed-Price - Intermediate ($$) - Est. Budget: $60 - Posted
Creativity Artistry is in need of a virtual assistant to represent and work virtually for the gallery in handling customers services, invoice, data entry and also data processing. Biding freelancers should have an excellent customer service and must be outcome-oriented. The gallery needs an assistant that will help manage its data entry, customer, Ed services, reply to emails, handle data processing and also handle all that deals with invoicing and recordings, creating and design website. The virtual assistant would be required to work 3 hours per day. The gallery specializes in the online sales of artwork via freelancers who are interested in representing the gallery.
Skills: Virtual Assistant Administrative Support Call Handling chat support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Our fast growing tech company has room for additional customer care experts. Experience a supportive and rewarding long-term job opportunity with us. We require full fluency in English language with pleasant accent. Must have a quiet working place. This is a long term opportunity with growth potential. Are you who we seek?
Skills: Virtual Assistant Administrative Support Customer service Email Handling
Hourly - Intermediate ($$) - Est. Time: Less than 1 month, 10-30 hrs/week - Posted
Hello, Hope you are doing ok! I am looking for a Chinese based assistant for the following tasks. Short story : I have placed an order with a supplier and paid 30% deposit. The communication with the factory was excellent however once I transferred the money the sales rep has become very passive, she does not reply to my emails and so on. I sent them the money 2 weeks ago (and emailed the bank confirmation) and since I had only 1 email from the sales rep and she said that the mass production has been started. I am not entirely sure whether is true or not and why it was delayed a week but things have got so slow from her side. I can’t afford more delays on these products because I want them to be ready for Q4. Also I need some more details about box sizes and packaging. So I need somebody in China who would be able to contact the factory and speed things up, get another sales rep if needed and we need to get the information we need as quick as possible because I will have to schedule these items for shipping with other products from another factory. Following tasks need to be taking care of : - Get contact with factory and ask for required product details such as product dimensions, packaging details, carton dimensions and weight. I have the details of the main product however I ordered other items with smaller quantities. - The production time they asked was 45 days. We need to make sure that they can deliver the products within this time frame. - They put inserts in our main product with our logo and some texts on it but they need to send me the layout or format of the insert. Or just the size, for instance A4 paper or A5 or whatever. - I will arrange an inspection for the goods before shipping so I need a contact detail which I can pass to the inspection company - Speed things up. The assistant needs to call them every week to make sure production is going ahead. - To support any communication between me and the supplier I reckon it is about about a 15 hour job in total and mainly talking on the phone with the supplier and emailing with me and the supplier. The aim is to speed things up. Hope you can arrange somebody with a reasonable price tag. Thank you Regards Norbert
Skills: Virtual Assistant Logistics & Shipping Negotiation Order processing