Virtual Assistant Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $500 - Posted
We are an IT products distributor that sells on European marketplaces (Amazon, Ebay, and others). We need to build a customer care support team to contact the customers after they place order, to explain them the product details and give them our support center contacts. The candidate must talk a PERFECT FRENCH LANGUAGE, better if french motherlanguage. Our customers must feel safe when they talk with our support center, and our aim is to mantain high quality standard. The job is pretty easy; but need to know some base concepts to can communicate with customers. We will do training for candidates before they will start to work. Futher details will be given to interested candidates.
Skills: Virtual Assistant Call Handling chat support Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
IMPORTANT: This is a long term job (~4 hours, 5 days per week), feelancer must be able to commit for 1-2 years All work enquiries come from (an ecommerce platform / chat app) See images attached for a rough picture of whats this job about Job scope: - Answer enquiries from customers - getting customer's information and confirming orders - Paste order details on google sheets - Posting new products (all product info and images provided by us) Working hours (tentative, might increase/decrease based on sales volume): - 4 hrs/day - split into 3 sessions (1.5hr + 1hr + 1.5hr) - leave at least 2hr gap in between the sessions -- during each session you have to clear the enquiries and post new products - monday - friday Whats provided: - Training and guidance for the job (videos and skype) - Common replies template - Product information and images for posting Requirements: 1. Fluent english 2. experience in customer service 3. basic experience with google sheets/excel 4. software: dropbox, skype Preferred budget: < $4/hr
Skills: Virtual Assistant Administrative Support chat support Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
This is a very UNIQUE position, loosely in the field of customer service and/or virtual assistant services. As a Health Advocate, you will take on the persona of a number of different friendly software avatars as they interact with seniors. You will control various aspects of each avatar's behavior -- in particular, conversation. We require staffing at all hours of the day, especially waking hours in the US. You will likely start out on an ON-CALL or PART-TIME basis until you have demonstrated excellence in on-the-job training and your abilities are proven. Eventually you could work anywhere from 40 to 60 hrs/week. REQUIREMENTS: 1) Excellent comprehension of colloquial, spoken American English of various accents 2) Excellent written American English SPELLING AND GRAMMAR 3) Excellent personal and social skills, including an understanding of American culture and etiquette 4) Fast, accurate typing skills (60 WPM required, 90+ peak WPM preferred) 5) Computer literacy and the ability to quickly learn new web-based interfaces 6) A reliable broadband Internet connection and screen resolution at least 1366x768 7) A positive attitude! This is a must, as in the course of your work you will inevitably communicate with depressed individuals and may encounter uncomfortable social situations. 8) The UpWork Preferred Qualifications, e.g. 100+ HOURS, at least 4-Star rating which will be strictly observed. 9) Spanish knowledge not required to apply but preferred 10) A WORKING WEBCAM and MICROPHONE Responsibilities: 1) Listen to and watch audiovisual streams of one or more people talking with you 2) Role-play as a lovable creature with memories and a personality that may be different from your own 3) Type appropriate conversational responses in real-time 4) By doing 1-3 above, provide companionship and emotional support for lonely seniors who may be suffering from Alzheimer's or other dementia 5) Use a web interface to view/enter/manage data and information applicable to 1-4 above. This involves writing in standard US English. 6) Creatively and proactively start conversations based on family photos and text comments. 7) Perform other related tasks as needed during your assigned shifts. E.g. SEO & chat support. We are an exciting, growing company from MIT. For more information, please see If you believe you are a good fit for this position, we look forward to working with you to bring joy into the lives of seniors and their families! Starting Salary: $4.00/hr (up to $5.48/hr based on performance) [Thanks for reading the entire job description. To show your diligence, please type "AHOY" as the first word in your cover letter. Applications that do not follow this instruction correctly will not be read, so you'll have a big advantage!]
Skills: Virtual Assistant Administrative Support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I run a human rights/vegan/environmentally focused adult online retail business and need some help for 3-10 hours a week. The day to day customer service and order processing is around 3 hours per week and will be ongoing. Consisting of the following; monitoring online sales, processing orders, emailing customers, emailing suppliers and managing the admin spreadsheets. Additionally I need help with other VA, admin support and online research type activities where possible. Essential skills: first rate written English (this is key), good computer basics, outstanding customer service, friendly and warm manner, good general communication skills. These skills are not required, however I would find it very helpful if you have any of these skills: online research, simple copy writing, basic Wordpress, online marking, social media. There are currently over 50 items on my to do list- it would be great to get cracking on them if everything goes well! You can be based anywhere since this is online, but you will need a good internet connection. I do have a slight preference for UK based people because we might be able to discuss other helpful tasks like fulfilment/shipping etc. I am a kind and considerate boss, and I will make sure you feel comfortable and have all the support you need from me. It would be perfect if you had similar values to the company. This would especially suit someone with interests in some of the following areas: veg/vegan, animal rights, environmental/eco/recycling etc, human rights, gender politics, sex positive etc. Pay will vary depending on the person but will need to be in the USD$8-15/hr bracket. I look forward to hearing from you! Thanks, Stu
Skills: Virtual Assistant Customer service Email Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a customer support staff to join our team 5-6 days a week, 8 hrs per day. Friendly team looking for a hard working, dedicated individual. Job roles (training provided) Review applicants Contact applicants via email so see if they are serious Record data Train people Room to grow within the business, Don't apply if you are not looking for a long term Put the word "Ready to smash this" at the top of your application so I know your not a bot
Skills: Virtual Assistant Administrative Support Call Handling chat support