PLEASE READ THE WHOLE AD!!!
I have several rental listings I am looking for a virtual assistant to respond to guest inquiries with an average response time within minutes during your hours..
These will not be actual working hours, but AVAILABLE hours. Most of the scheduled tasks can be completed in one or two hours a day, maybe less if you are very efficient. However you have to check email all the time, sometime you will get a call from our guest.
The emergencies and guest inquires just need to be handled as they come up and usually take just a minute or two. This is perfect for someone who has another job already and is already at the computer during these times and doesn’t mind being interrupted from time to time. We do not expect this to be your only job, but we do expect good response time and professional follow-up with all tasks given.
*Respond To Guest Inquiries
*Screen Potential Guests and make bookings
*Schedule Cleanings with the Housekeepers
*Coordinate services with the local property manager
*Provide Support For my Guests
*Send welcome, check-in, and post stay emails
*Troubleshoot problems that may arise
*Manage listing calendars and availabilities
*Write and respond to guest reviews
I receive about 20 inquires per day and 1-2 phone calls per day. Are you currently doing a job that allows you to be interrupted? How long does it usually take to respond to text messages, emails, etc.?
Housekeepers and property managers will be contacted through text messages, calls, or email.
Must have very good English speaking and writing skills. If your response to this ad has many spelling or grammatical errors you will not be considered.
Spanish speaking is a plus, but not required.
Reliability and and good communication and cost-saving decision making that also makes guests happy is the #1 thing I am looking for.
This is perfect for someone who is on the computer most of the day. The alerts and emails get sent to you.
Please tell me how you can increase efficiency and make this worth my money, your time and the training.
For this job we would start of with one week, and will then do two if it works well, and so on.
Pay for this job is $350 USD per month. We will start with a one week trial. There may be opportunities for extra work and projects in the future for additional income as well. Other shifts are also available for additional pay, depending on how many hours you want to be available.
We will require at least one reference from someone who has paid you in the past, preferably two, and we will need to speak with them personally.
Please reach out if you have any questions or may be interested. Thanks!