Virtual Assistant Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Would like to have a call center dispatch customers phone calls through our taxi application. Must have access to an mobile device with an android operating system or you can run blue stacks in the back ground. Looking to only pay for time on the phone and dispatching. Not wanting to pay for idle time. After getting the customers name, number and location, would like the dispatcher to ask for the customers email and suggest the customer download our app for android on the google play store or visit surftaxiapp.com for more details. would like the drivers name, phone number and email logged in excel pages using google.
Skills: Virtual Assistant Data Entry Email Handling Microsoft Excel
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are continuously buying more property and growing rapidly. We need someone who can support us ON THE PHONE with making necessary outbound calls to our utility providers, vendors, and tenants to free up our in office people from having to make these calls. RESPONSIBILITIES: For new purchases we need someone who can (we will train them how if they are capable): -Call all of the utility companies to switch over the utility bills to our business -Call the local housing authority as needed to follow up on change of ownership status and send us daily updates -Due diligence PRE-PURCHASE calling Housing Authority to validate status of tenants For ongoing property management of buildings we own we need someone who can (we will train them if they are capable): -Call utility companies to have bills paid over the phone -Call tenants who have past due rent to discuss and follow up on collections -On tenant turnover switching utilities back to our company -Following up with tenants on outstanding service requests and sending weekly reports -Coordinating with field personnel on rent pick ups and other scheduled items REQUIREMENTS: -Must be fluent in English and able to speak clearly, needs to be VERY STRONG on the phone and speaking English -Needs to be able to make phone calls when needed between the hours of 9 AM to 5 PM Central Standard Time within 24 hours of request to make phone call -Must be reliable and responsible -Must be able to leave emotions behind and stay professional on phone calls and maintain resilience GOAL: If we hire the right person here they will grow with the company and be part of our remote core team as we continue to grow. If this hire is successful at this responsibility it will free a GREAT deal of time up for our office personnel so that we can focus much more time on expansion and growth than on just maintaining our existing portfolio. Ideally this role could eventually take over as our primary phone contact for our company in addition to making our necessary outbound calls. WHY WOULD YOU WANT THIS OPPORTUNITY? Our company has had year over year asset growth of over 100% per year the last 4 years. This rapid pace does not seem to be slowing and this role will continue to grow in importance as we grow. Could be a very long term ongoing in perpetuity role with a company that continues to get stronger.
Skills: Virtual Assistant Appointment Setting Customer service Email Etiquette
Hourly - Expert ($$$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
HPA Group Pty Ltd is an Australian based business that imports and distributes a wide variety of hygiene products including washroom paper, garbage bags and hand dryers. I require a talented call centre agent who speaks fluent neutral english that can assist us with outbound calls to Australian based businesses. This work will be ongoing but initially will be focussed on the following tasks; (1) Outbound calls to architect firms to determine the best person to send our hand dryer catalogues to. You will need to determine the architect specifier for construction projects. Name, email address, address and contact phone number will be required. We will provide script and list of contacts (2) Outbound calls to builders/architects that are involved in current construction projects so we can tender/quote for the supply of hand dryers. We will provide script and list of contacts (3) Require agent to call existing customers of HPA Group to follow up and see if they are happy with our product, service, delivery time and whether they require us to quote them on other products or would like us to send them a catalogue of other products we stock
Skills: Virtual Assistant Administrative Support Appointment Setting Call Center Management
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We need an English speaking individual who can help us streamline our support systems. Your job will be to manage the metrics within the support desk, making sure all tickets are responded to quickly, and all customers served to the best of your ability. You will help us streamline our bug reporting systems, and also keep customers updated with any bug fixes which affect their support requests. You will report directly to the owners of the company, and keep them informed of your progress daily.
Skills: Virtual Assistant Administrative Support Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Must have 100% written English skills. Must be able to understand my Australian English. Small salary for easy enjoyable work. I want you to interact with my current and target clients, give them regular encouragement. At the start, you will spend just an hour a day touching base with my clients and showing me a record of each touch. In time, this will build. I want your work to build into a full time social butterfly / assistant, first I have to see you can do it. If you can understand tasks well, and then carry them out you can succeed here.
Skills: Virtual Assistant Email Handling Microsoft Excel Social Media Marketing
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Looking for Customer Service Reps with Student Loan Customer Service Experience--Too busy to start from scratch so need to have some general knowledge of how that industry works. But beyond that the particulars are that we have a voip based phone system and a salesforce.com CRM. We make use of Cases, as well as knowledge and are attempting to build out our entitlement process (workflows within an individual case). We are 100% inbound and can only get to a fraction of those even wanting to sign up. I have been plaqued with years of the worst employees one can imagine, due to my having to fill more than a dozen executive roles and not having systems in place to insure people are behaving as good honest ethical and moralistic folks in all situations. I thought everyone was just like that normally but I would be mistaken it appears. Thus I have no systems--just always told people to empathize, sympathize and find a solution fast while making sure the client feels that you are taking their problem as serious as they are---which is easier said than done. So at the very least I need a "hired-gun" to be my go to guy/gal that I can trust will always do what is right by my clients and protect a hard fought and won good reputation while not giving away the farm every time someone is upset. Because we both know why the appear upset isn't usually the root of the problem. On a larger scale this person could create training materials and systems of standard work, as well as assist in building out the knowledge base. Perhaps even hire, fire , and manage the staff. As I try and my cognisant and honest with myself about strengths and weaknesses and dealing with employees that are not like me is very challenging for me and thus I am very bad at it.
  • Number of freelancers needed: 3
Skills: Virtual Assistant Administrative Support Call Handling chat support
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
De Vindt is an online jewelry company specialized in offering ethical jewelry. De Vindt produces high quality fine jewellery using ethical diamonds and gemstones. We do this while at the same time making a positive contribution to the global environment. Working this way we improve the lives of our staff, customers and those around us in the community. In the optic to improve our relationship with our stakeholders, the person requested should have following requisites: - Experience in customer service and cold calling - Native Dutch and god level of english - A knowledge of Social media is pre - Knowledge of sectors as fashion, luxury and watches is highly preferred The virtual assistant will be in charge to be periodically in contact with dutch media, supporting the social media strategy and monitoring the customer care webchat for the dutch customer. Additionally translation from english and dutch will be required. In applying to this job please mention the following ref VAD-De Vindt.
Skills: Virtual Assistant Cold calling Customer service Social Media Marketing
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Hi, Looking for a candidates who are good in Identify and assess customers’ needs to achieve satisfaction Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Data Entry Database building Appointment Scheduling, Accounts Payable/Accounts, Receivable, Web Research. Requirements: Proven customer support experience Strong phone contact handling skills and active listening Familiarity with Live chat systems Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multitask, prioritize, and manage time effectively NOTE: Must have prior Customer support experience with any technological product Must be Good in English (Verbal & Non-Verbal)
  • Number of freelancers needed: 3
Skills: Virtual Assistant Administrative Support Customer support Email Handling
Fixed-Price - Expert ($$$) - Est. Budget: $350 - Posted
PLEASE READ THE WHOLE AD!!! I have several rental listings I am looking for a virtual assistant to respond to guest inquiries with an average response time within minutes during your hours.. These will not be actual working hours, but AVAILABLE hours. Most of the scheduled tasks can be completed in one or two hours a day, maybe less if you are very efficient. However you have to check email all the time, sometime you will get a call from our guest. The emergencies and guest inquires just need to be handled as they come up and usually take just a minute or two. This is perfect for someone who has another job already and is already at the computer during these times and doesn’t mind being interrupted from time to time. We do not expect this to be your only job, but we do expect good response time and professional follow-up with all tasks given. Duties include *Respond To Guest Inquiries *Screen Potential Guests and make bookings *Schedule Cleanings with the Housekeepers *Coordinate services with the local property manager *Provide Support For my Guests *Send welcome, check-in, and post stay emails *Troubleshoot problems that may arise *Manage listing calendars and availabilities *Write and respond to guest reviews I receive about 20 inquires per day and 1-2 phone calls per day. Are you currently doing a job that allows you to be interrupted? How long does it usually take to respond to text messages, emails, etc.? Housekeepers and property managers will be contacted through text messages, calls, or email. Must have very good English speaking and writing skills. If your response to this ad has many spelling or grammatical errors you will not be considered. Spanish speaking is a plus, but not required. Reliability and and good communication and cost-saving decision making that also makes guests happy is the #1 thing I am looking for. This is perfect for someone who is on the computer most of the day. The alerts and emails get sent to you. Please tell me how you can increase efficiency and make this worth my money, your time and the training. For this job we would start of with one week, and will then do two if it works well, and so on. Pay for this job is $350 USD per month. We will start with a one week trial. There may be opportunities for extra work and projects in the future for additional income as well. Other shifts are also available for additional pay, depending on how many hours you want to be available. We will require at least one reference from someone who has paid you in the past, preferably two, and we will need to speak with them personally. Please reach out if you have any questions or may be interested. Thanks!
Skills: Virtual Assistant Communications Customer service Customer support