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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a professional BPO/ call center that can provide us a team of up to 15 highly skilled virtual customer service agents (VA’s) to act as extensions of our corporate team. We are looking for highly skilled, English speaking customer service agents, with minimal to no accent, to work as coordinators and coaches to our nationwide franchisees. Specific duties per role will include: 1. Brand Ambassador a. Taking incoming phone calls b. Appointment and schedule setting c. General administrative work 2. Marketing Coordinator a. Digital marketing creation and administration b. Posting to social media 3. Franchise Support a. Mentoring and support to our franchisees b. Guiding and evaluating eLearning course progression 4. Franchise Compliance a. IP Camera Monitoring Job Requirements for all positions: • Hard Skills o Superb time management skills o Unwavering work ethic • Soft Skills o Proficient English; both verbal and written o Minimal to no accent o Excellent communication skills; both verbal and written o Outgoing personality- a people person o An upbeat, positive and inspirational attitude • Technological Skills o Proficient with Skype, videoconference, and other online collaboration tools o Proficient with CRM systems o Proficient with Apple operating system and software o Proficient with Microsoft Office Suite • Hardware / Software Requirement (if remote/ home office, etc.) o Dedicated phone line for business purposes only • (We can provide a phone number that would be forwarded to this dedicated number) o Skype access • (We can provide a Skype account) o VoIP access • (We can provide the VoIP software and account) o 2nd monitor is a bonus o Mac OSX is a bonus Hours are: Monday-Friday 10am-6pm CST.
Skills: VOIP Software CRM English Grammar Microsoft Office