USA based wholesale VoIP telecommunications company needs VoIP support person to assist with customer and vendor support. This would include answering customers tickets, opening tickets with our vendors and monitoring the traffic and on the soft switch.
This is a permanent position. Customer tickets usually come in during regular business 8am -8pm Eastern time.
We are a small company and do not have that many tickets/issues (some days there are none, other day as many as 4-5) usually there is not much work but we need someone to take care of the issue no later then 30 minutes after its reported. So that means that you should be available during those hours to handle the request.
No phone is support required.
Tickets are handled in zendesk. Knowledge of the ticketing software Zendesk is a preferred.
Prior customer support in VoIP is required.