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Hourly - Expert ($$$) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
Customer Service Manager: Role: Seeking individual with customer service management experience to produce our Customer Service procedure, training guide and skills test for an online REALTOR software product line. 1parkplace sells an online marketing suite that includes a website, contact manager and lead generation tools. Our sales and service are mostly conducted online via web meetings, Skype, email and phone. We are preparing to announce a new product line and want to locate a customer experience leader to help us setup and develop a world class customer service team. This project consists of documenting best practices and create repeatable process, training guide and testing procedure for developing our level 1 customer service representatives. Applicants please provide samples of your previous documentation and training tools. Upon reviewing your examples, I will reply with a specific list of tasks. We look forward to seeing your work. Thank you!
Skills: Website Development Content Writing Customer service Instructional design