MaestroConference is the leader in social conferencing. Our technology allows individuals and companies to engage hundreds of their stakeholders in an interactive, online conversation. We are used by political groups, non-profits, teaching organizations and corporations.
We are looking for a Customer Support Representative during Pacific business time. We pride ourselves in providing extraordinary customer support that offers real empathy and real solutions. You would be joining a high-functioning team committed to service.
Specifically, you would be answering customer queries and troubleshooting via phone, live chat and email (we use ZenDesk for all three), while occasionally escalating issues as needed.
We'll provide initial training and would also expect some self-study from you with regards to our product, its functionality and features, price plans, available documentation, etc.
Part time - 20 hours per week, Mon - Fri (during Pacific day time morning, likely...