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Zendesk Jobs

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Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
My business needs a customer service person to respond to email, mostly regarding order status. All service requests come via zendesk so you must have experience working with it. The answers to questions people ask will mostly be found on the shopify site - so it would be very good if you alreayd have experience working with shopify. There are also opportunities to upsell other products - so an ability to sell is another requirement. Overall it is extrememly important to keep all customers very happy, by using your great communication skills and friendly attitude. I look forward to hearing from you!
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We're looking for an experienced customer support rep, demonstrating good knowledge of the open video platforms and modern video technologies, to support our customers during live online events together with our another support agent. Required: -You worked previously using Zendesk ticketing app -You know the basics of the open video platforms / SaaS -You consider yourself tech savvy and have no problems working with different IOS, browsers and devices. -You're an English native or can prove your language commandment at a minimum B2 level - especially in writing. -You're located in the EST timezone or anywhere where you feel comfortable in supporting the US-based clients. Extra points if you can speak also another foreign language (Spanish, German, French, Portuguese). Tasks: -You will answer in a professional and friendly manner 30-80 customers emails using Zendesk app (standard time of first reply: 15 minutes) -You will validate the tech setup for a live pay-per-view...
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We're after a support person to assist with our work load of technical support requests from customers. We currently utilise ZenDesk for all our ticketed responses, and after after someone to help us take first level support tickets and respond to customers. We are a voice company providing cloud based VoIP solutions to business customers only, so its important that we can meet SLA targets for customers. Initially we're after someone to help out 1-2 hours a day, 5 days a week (M-F) during Australian business hours (9am - 5pm). English language is a must and it must be your native language. A demonstration of grammatically correct and error free English is a must.
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
You will be required to learn in fine detail our online event ticketing software and act as a primary contact for clients. The job includes: Setting up new accounts. Setting up new events. Training and support on the online ticketing system. Submitting bugs to engineering Lead generation ( internet researching ) Email new leads Support Systems you will be using: - Desk.com ( Similar to Zendesk ) - Atlassian - Live chat Required: Attention to detail; Impeccable written communication skills; Proficient with computers and technology. Additional: ( Not necessary ) Perfect Australian / American phone voice. If you are asked for an interview, you will be asked to complete a 15 minute task to prove your competence with technology. You will be required to work during the UK time Zone.
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are a small, but growing company looking for a self-motivated customer service agent who is comfortable working with support software such as Helpshift. You will handle daily customer service tickets and report important information to the manager in English after each shift. Training will be provided that will not only help with this job, but any customer service job. This position is part-time with a minimum commitment of one year. The perfect candidate will be: *Committed and consistent, reporting to the customer service manager at least once every 24 hours in a written email with chats every so often. *Flexible to work more hours if needed. **Bilingual, Fluent in German with great written English skills. *A person who loves games, plays them, and/or has a decent understanding of them. *A person who is looking for an opportunity to really grow in their customer service skills. Training and mentoring will be provided.
Hourly - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Ghostruck makes moving scary simple by helping customers book a move in minutes and helping licensed professional movers get more jobs to fill empty trucks. Our customers love the convenience and our movers stay busy with clean, well-paid jobs. Our job in support is to maintain the happiness! The Community Support Lead is all about helping movers and customers in our moving marketplace. You take customers and turn them into our strongest evangelists, and you’re always looking for unique and innovative ways to solve problems. You’ll be providing exceptional support, ensuring that problems are resolved promptly to create a wow experience. RESPONSIBILITIES Deliver high-quality service via our email and phone support platforms Be a passionate advocate for movers and customers while answering any questions that come your way Show empathy to movers and customers while solving problems and addressing unsatisfactory experiences Build loyalty among new users and get our early adopters...
Hourly - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are an ecommerce automation startup in Boston looking for a customer satisfaction expert. Our software connects ecommerce web sites with their vendors, manufacturers, warehouses and 3rd party fulfillment houses. Our customers are typically small to mid sized ecommerce site owners. We're looking for a person to help respond to support requests, onboard/setup new customers, and pin point technical issues. We need someone who is a available to work at least 10-20 hours per week during 9-5 EST. We require you to be US based and a native English speaker. While working you'll be in constant contact with the Boston office so availability on Skype, email and Slack (IM) during that time is required. Past experience with customer satisfaction, customer support or technical support are all a huge plus. Goals and Responsibilities - Provide courteous, efficient, and professional technical support to customers via email or phone - Troubleshoot various technical difficulties in data...
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Roomsy.com is hiring an account manager! We are a fast growing startup located in Vancouver. You will be in charge of assisting our customers (hotel owners) to organize and market their properties. Training is provided. An ideal candidate would have: - Basic knowledge in hospitality industry - Basic Knowledge in SEO - Willingness to learn new technologies. Efficiently (if I asked you to change customer's phone number on Yelp, you need to be able to figure it out) - Interest in Startups!
Hourly - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are a company in Australia selling toolboxes online. We requires live chat and email reply customer service office 24/7.
Hourly - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Techical Support Agent needed to answer phones and create tickets via online helpdesk as well as send simple macros back for common issues. Need to know how to use bigcommerce and take process orders, as well as use zendesk ticketing system.