This person will help us respond to customer issues from our members and also from kids activities providers that we work with in the New York City area.
- Has extensive experience using ZenDesk for customer support including using templates
- Fluent in english with strong written skills, including a positive, friendly style of writing since you will be representing a beloved brand for parents and children
- Is fastidious, reliable, and organized
- Experience with using Salesforce cases and templates is a plus, but not required
- Experience with using Intercom is a plus, but not required
Initial project estimations are based on a trial contract which will be renewed based on our need and your performance.