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Zendesk Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are an online jewellery retail company servicing a global market with multiple channels. We are using the Zendesk platform. We are looking for an outsource customer support agency to help us manage our phonecalls, emails and live chat.
Skills: Zendesk
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
You'll be responsible to answering support tickets on Zendesk, 0 from simple pre-sale questions to solving customer issues for a our social media marketing company. ... Requirements: - Must have 3+ years of email and/or chat support experience. - Must have 1+ years of Zendesk experience. - Must be extremely familiar Twitter and YouTube. - Experience with SoundCloud, Pinterest, Vine and/or LinkedIn and any other social sites are a PLUS - Must have excellent English writing / Communication Skills - Must be able to read and comprehend different types of situations - Must be able to learn quickly If you understand the requirements and believe you're able to perform the job, feel free to apply.
  • Number of freelancers needed: 2
Skills: Zendesk chat support Computer Skills Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are the world’s leading eyewear e-retailer currently seeking a home-based Customer Service Specialist to interact with our customers to provide and process information in response to inquiries and requests about products, services and promotions. Main Job Tasks and Responsibilities (includes, but not limited to): • Work with customers daily via email, phone and live chat. • Handle retail customer service inquiries for the English speaking markets. Includes style of glasses, sunglasses, prescription questions, order status, warranty issues, etc. • Introduce customers to purchase higher priced items, upgrades, or other add-ons to make more profitable sales. • Response to minimum 100 e-mails equivalent per day. The Successful Applicant: • Fluency in verbal and written English; additional language is an advantage • Excellent time management and documentation skills • Customer service experience preferred • Availability for flexible work hours (weekends and/or evening) minimum 30 hours per week • High speed stable internet connection • Minimum 6-month commitment
  • Number of freelancers needed: 6
Skills: Zendesk Call Handling chat support Customer service
Hourly - Expert ($$$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Ability to navigate through multiple computer applications with speed and accuracy. Ability to work with customers to resolve inquiries. Provide troubleshooting assistance to customers Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals. Maintain a high level of world class customer service and professionalism to a wide range of customers. Recommend products or solutions that best suit the customer. Ability to read and interpret documents.
  • Number of freelancers needed: 23
Skills: Zendesk Administrative Support Call Handling chat support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Looking for a online rep to handle customer service tickets for ecommerce company. Must have proficent computer skills, english, typing skills, organization. Experiance in Shopify, Ecommerce, Facebook Ads, Internet Marketing, Zen Desk, Customer Service will get priority. This job you can work from home and set your own hours. Job will be a couple hours a day to start and could progress into full time to the right person. Needs to be done once daily to keep up with the queue. Apply Within with your experiance. Email / Live Chat
Skills: Zendesk Customer service Customer support English
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Familiarity with the following web-based tools is expected: ZenDesk - highly experienced HootSuite - experienced ShipStation - experienced LiveChat - experienced Shopify - experienced Celery (trycelery.com) - familiar BackerKit - experienced TalkDesk - experienced / familiar Trello - experienced Excel / Word / other office tools The candidate is expected to be/have: Fluent and native-like command in english Exceptional written and oral communications skills Ability to make independent decisions
Skills: Zendesk Administrative Support chat support Customer service
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Assigned Duties -Deliver a high level of customer support for Grindr users -Support customers via Zendesk -Articulate technical issues and provide instructions to Grindr users via easy-to-follow written communication Required Knowledge, Skills, and Abilities Excellent written communication skills Ability to work independently Ability to work a flexible schedule. 30hrs per week We are looking to add an additional agent to our global support team. ... Familiarity with iOS and Android. Prior experience with Zendesk is a huge plus! Since this is an independent contractor role, you need to have a personal computer and access to high speed internet connection to execute assigned tasks.
Skills: Zendesk Customer service Email Handling
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