Customer Service Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Personal Assistant, Junior Level, Trial Job Dedication and availability to work are the most important qualities I am looking for. Bids around $3/h are preferred. I have a variety of tasks that I could use help with. In return I can offer modest pay rate, training and a chance to gain Upwork experience. Minimum availability is 15 hours per week. Please do not apply if you are not able to work at least 15 hours a week. Many VA’s that I have hired have had pay increases, increase in hours and long term contracts (2+ years) This job is for applicant that: - Wants to gain upwork experience - Can work for at least 15 hours per week for at least 3 months - Wants to prove themselves on Upwork for a higher paying part-time or full-time work Skills/Experience required: - Excellent English skills - Great telephone manner - Admin support - Email marketing
Skills: Administrative Support Customer service Email Handling Telephone Handling Virtual Assistant
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Name: Title: Satisfaction Specialist Reports to: Maxence Roy, CEO Based at: Remote (North America Time Zone) Role Purpose As our Satisfaction Specialist, your main responsibility is to increase our Net Promoter Score (NPS) over 30+. (Click here to read more about the NPS : https://www.netpromoter.com/know/). You are also responsible for increasing our sales, by taking orders by telephone and calling our clients to see if they need anything else we can help with. Key Responsibilities & Accountabilities - Be available to answer calls during business hours (10AM - 3PM EST, Mon-Fri, 25h/week total ). - Call every new customer to answer questions, solve their problems and offer additional help. If they don’t answer, leave a message to let them know they can call us back or find the information on our website. - Call every customer that wants to cancel or get a refund, get to really understand the issue that they are facing, and document everything to help us improve in the future. Try to offer him to stay for an additional amount of time. - Become expert at using our Client Management Softwares and our Helpdesk software. Handle Refunds, Membership Cancellations, New Orders and Other Requests. - Systemize and document procedures on how to use our Customer Relationship Management Softwares (Ontraport, Active Campaign, MemberMouse), our Helpdesk Software (Freshdesk). - Write an answer to every question that’s been asked more than 2 times, and post it in our help center. - Document every complaint that we receive about our product, marketing and billing so that our other teams can work effectively on the most pressing issues. - Meet Weekly with the CEO to discuss challenges and progress. Key Performance Indicators 1. Net Promoter Score 2. % of clients upgraded to our club membership 3. Average duration of club membership (In Months) 4. Average time to first response to support ticket 5. Customer satisfaction rating from solved support tickets Personal Characteristics 1. Bilingual in French and English 2. Interest in health and fitness 3. Good listener 4. Enthusiastic 5. Assertive 6. Organized
Skills: Call Handling chat support Customer service Customer support Data Entry Email Handling Phone Support Telephone Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking for an excellent customer service executive. Your role will include internet research and customer service. You should have: - Amazing communications skills and attention to detail. - PERFECT English (written and spoken) - Love working on research, administration and with people. - Online for at least 10 hours a day during Singapore working hours. - Highly available - able to work on tasks immediately when they are allocated to you. We hope you will find that you really love working with us and that you will find it to be an amazing learning opportunity. Please include the times that you are usually online each day. We look forward to hearing from you!
Skills: Customer service Email Handling Phone Support Virtual Assistant
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. PRIMARY RESPONSIBILITIES Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. young boss: Assist with placement of orders, refunds, or exchanges. Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders. Answer questions about warranties or terms of sale. Act as the company gatekeeper. Suggest solutions when a product malfunctions. Handle product recalls. young boss: Attempt to persuade customer to reconsider cancellation. Inform customer of deals and promotions. Sell products and services. Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered. Close out or open call records. Compile reports on overall customer satisfaction. Read from scripts. Handle changes in policies or renewals.
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Cold Calling Businesses in the U.S.A Need someone that speaks English and Spanish with no hard accents. Experienced in Cold Calling and Sales. Please provide your skype ID so we can interview you. Thanks!
Skills: B2B Marketing Call Handling Cold calling Customer service Customer support Data Entry Email Handling Phone Support Sales Telemarketing Virtual Assistant
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I am a veteran life insurance sales person and own a national brokerage.  I need an assistant to make phone calls to selected clients and prospects. Here's what you need to know about these calls: They are all “warm” calls, as opposed to cold calls. You would be calling existing clients, and prospects in the process of becoming clients. Clients would be called to set up phone appointments with me. These calls would be made after the clients have been pre-approached about additional services being offered to them. So, they should be expecting your call. Prospects would be called to expedite information and other requirements needed to do life insurance research for them. They would have already requested this research, and been made aware of what these requirements are. So they, too, should be expecting your call. Under no circumstances would you be selling. You would not be discussing companies, products, or pricing, and so you would not have to be life insurance licensed. I am licensed in every state except Alaska and Hawaii, so calls could be placed across the country. You would need the time flexibility to be able to call either coast at an acceptable hour. Depending on your phone plan, we would work out something to cover this expense. The current workload would be about two hours or so a week. Depending on the results, additional hours could be added. Here are the skills and qualifications you must have: Prior experience on the phone is a must. This could be via sales support, customer service, sales, consulting, or many other capacities. You must be bright, perky, and somebody with whom people enjoy talking. Some people just have that personality. You should really like to be on the phone. It goes without saying that a command of English, and a polite and professional manner, are mandatory. In terms of personal qualifications, I only hire people who are 100% trustworthy, 100% reliable, 100% accountable, and who give their best at small and large tasks alike. Please review both my business website and my blog before responding. They will give you a good idea of who I am, what I do, and how I do it. This way you can determine whether or not my firm is a good fit for you. ApprovedAsQuoted.com - Our Brokerage Services PlanRiskLive.com - Life Insurance Blog
Skills: Administrative Support Customer service Customer support Phone Support Telephone Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Looking for 1-2 customer support / sales reps for our company to handle inbound sales calls and customer support Must have a positive attitude, great work ethic, high speed connection and attention to detail Must be knowledgeable in: - google docs - gmail - modern web technologies slack and ringcentral a plus
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
My name is Rob and I’m the CEO of Pegasus Guild Limited. Together with Beth, our Chief Branding Officer (CBO), we run an eCommerce company selling art and beauty products online. We have an immediate opening in our eCommerce business for a Customer Service Representative. We have no physical store, just warehouses, computers and fantastic people like YOU to make the magic happen! You will be helping out Kate, our fantastic Senior Customer Service Specialist. You will be required to work nights and you’ll be responsible for answering customer questions (via email), sending customers replacements and refunds (just in case we aren’t as awesome as we think we are), managing our product reviews and customer feedback and checking that our online listings are operating as normal. If you have idle time, we may ask you to do other tasks such as updating our blogs, Facebook, Twitter and other social media pages with the latest news and posts or reaching out to reviewers and influencers and managing their email responses. Don’t worry about training; you will be helped by our amazing Chief Branding Officer as well as Kate, our Senior Customer Service Specialist. They'll make sure you are supplied with the best training, support and make sure you fit right in. Together they have over 15 years experience working in call centers, customer service and other service related jobs. They'll make sure you are properly trained in how to use all of our eCommerce software and any other software you’ll need to use on a day-to-day basis. To be completely happy in this job, you need to be comfortable working on a PC (at nights) for extended periods of time. At a minimum, you should be able to type at 45 WPM (and we will test you). You should be comfortable speaking and writing English (again we will test you), working in an online team and communicating regularly with your co-workers. We are extremely flexible and you can pick your work hours from 5pm to 5am. Full training and support is provided. There will also be opportunities to improve your skills in other areas, and we are always open to allowing our employees to transition to different parts of the business, should another part of our business interest you. One of the skills we value a lot is attention to detail. When you apply to this job ad, it’s vital that you write only your Full Name in the email subject line (or in the first line of your response if there is no subject line). If you miss this part, I will not see your email and you will be disqualified immediately.
Skills: chat support Customer support Virtual Assistant
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Looking for someone to answer people on live chat. The hours are from 3pm PST to 11pm PST Monday through Friday. We have an FAQ with answers to most questions and if you don't know the answer to a question you can always ask our team to help. Your english MUST be fluent via messaging. Perfect grammar, and all.
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
I need someone with expert phone skills who can do routine follow-up and pre-screening for real estate investment leads. The position will require calling back leads who have already expressed an interest in working with us. You will pre-screen some leads in further detail, and others you will be following up with routinely until we can get a hold of them. Scripts will be provided.