Customer Service Jobs

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Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
I need a freelancer to assist me with payment delay matter as it relates to customers with overdue invoice. We need freelancer that can issue payment reminder notice to our customers with overdue invoice and represent us on the subject matter.
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I need assistance with my eBay store, primarily with processing orders and handling customer service. I mostly sell UPC codes, so for the order processing, this is what would be involved: When an order is placed, check the order to see how many UPC codes were ordered. Then, copy that number of UPC codes from a spreadsheet filled with UPC codes that I will provide (some excel knowledge will be helpful here) and paste the codes into a new file that can be emailed to the customer. Save the new file using the buyer's username as the file title, then send it to the buyer's email address (which can be found using the order information) using an email account and pre-written email that I will provide. Then, mark the order as shipped through the eBay account and send the buyer a quick eBay message to say that the order has been shipped and tell them what email address it has been sent to. I will provide the messages to be used. Some buyers may also request barcode images along with their UPC codes, so in those cases you will have to generate the using a website that I will provide. The entire process should only take about a minute, but it may take a little longer if the barcode images are requested. I also need assistance with the customer support for the UPC code orders. I sell other products on eBay, but you do not have to worry about them. Only pay attention to the messages received if they are about UPC code orders. If the buyer has a question about UPC codes, I will need you to answer it. I will be available to assist with answers that you do not know, but over time, I would hope that you can become familiar enough with the product to be able to answer all the questions yourself. The questions are usually quite simple, so it should not be hard to learn the answers to the majority of them. Also, some of the messages relating to UPC code orders will also be asking for the codes to be sent to a specific email address or for the barcode images to be included, and I will expect you to be able to take those questions into account when processing the orders. As I mentioned before, the processing for each order should take about one minute, and sometimes a little longer if the barcode images are needed. Since you will need to process between twenty and forty of these orders each day as well as respond to messages about them, you can expect to work for a total of about an hour each day. However, because handling the orders quickly and responding to messages quickly is important, you will need to check the ebay account frequently in order to process orders and respond to messages. This means that, while you might work for a total of an hour each day, that work might be for example split up into four 15 minute sessions where some orders are processed and some messages from buyers are answered. This is a long term project. I will continue needing assistance for many months or even years to come. In addition, if I am impressed with the quality of work that you provide, I may expand your responsibilities and adjust the pay accordingly. Some skills that will be needed are good english skills as well as some knowledge of Microsoft Excel (or Open Office or some alternative that can use spreadsheets). A basic knowledge of how eBay works such as navigating the site to respond to messages and being able to contact buyers and mark orders as shipped will also be required.
Skills: Customer service Customer support Data Entry Email Handling Microsoft Excel Order Entry Order processing
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We’re looking for experienced teachers who love working with children and making learning fun. Along the way, 51Talk will assist you with free professional development training and help you become the best teacher you can be. In order to join our community, you should also have the following: ● Bachelor's Degree from a 4-year college / university - preferably in Education, Communication or relevant language-related degrees accepted for the LET (Licensure Examination for Teachers) ● Experience teaching K-12 ● Excellent social skills, professionalism and patience ● Available to teach an average of 16 hours per week whenever you’re available during the following times: ○ 7pm-11pm PHST (Monday to Friday) ○ 9am - 11pm PHST (Saturday and Sunday) Because you’ll be teaching online from your home, you’ll need your own computer and a good internet connection. All of our classes are conducted 1-on-1 via our virtual online classroom. Working at home is pretty simple, just make sure you have: ● A desktop or laptop (Windows 7 or above) with a dual-core processor or better (Intel or AMD) and 2GB RAM or better ● DSL internet connection - 2mbps or better ● A headset - with noise cancelling features ● An HD webcam ● And, most importantly, a quiet, clutter-free and well-lit teaching environment / space in your home. Please indicate Skype, Mobile Number, Teaching Experience (if any), Country/State residing (for North American).
Skills: Administrative Support Appointment Setting Call Handling Cold calling Customer service Customer support Data Entry Email Handling English Grammar English Spelling english tutoring Internet research Microsoft Excel Microsoft Word Phone Support Sales Teaching English Telemarketing Telephone Handling Virtual Assistant
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
You will be required to learn in fine detail our online event ticketing software and act as a primary contact for clients. The job includes: Setting up new accounts on our CMS. Setting up new events. Support on the online ticketing system. Submitting bugs to tech department Lead generation ( internet researching ) This role is a full-time role ( 5 days a week ), with the requirement to work on the weekends. Support Systems you will be using: - Zendesk - Intercom - Live chat Required: Attention to detail; Impeccable written communication skills; Proficient with computers and technology. Additional: ( Not necessary ) Perfect Australian / American phone voice. Spanish Speaking If you are asked for an interview, you will be asked to complete a 15 minute task to prove your competence with technology. Successful applicants should bid from $4 - 6USD and not have a second job as they will be requested to work full time. When applying please include the word "extra" at the beginning of your application so that I know you have read this job listing.
Skills: Administrative Support Customer service Customer support Email Handling Email Technical Support Helpdesk Intercom Technical Support Virtual Assistant Zendesk
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Expert360 is looking for a talented and goal-oriented Talent Specialist who can deliver superb results. This is an important client-facing role in our business, working with other peers in the Philippines but report to the Head of Consultant Operations based Sydney Australia. At Expert360, we’re reinventing how the world works. The Expert360 Consultant Team aims to pioneer a new way of working. We believe in a future where skilled, ambitious professionals should have a choice in how they work. We strive to make that future a reality. Our goal is to make Expert360 the place where you start your day to find great project work with great companies. Expert360 Talent Team philosophies Expert360’s ability to shape the future of work is directly driven by the quality of our consultants and the quality of our support for them. All the incredible consultants on our platform have chosen Expert360 as a place to promote their professional profile and find work. They could have chosen somewhere else. Let us respect that time and commitment by acting with respect and gratitude, always. We help consultants and professionals who are ready to embrace our new way of working. In our screening & testing process, we focus as much on who our consultants are (character) as what they know (skills). We promote and practice meritocracy within our consultant marketplace, based on the service and quality of work that our consultants provide their clients, at every touch point. We advocate the R.A.P.I.D. decision-making framework as we believe the key to high-performance and happiness is clarity around accountability and roles in key decisions and their execution. The Talent Specialist is responsible for: -Overseeing the delivery & matching for high volumes of project work including: -Reviewing incoming briefs from clients and sales team -Shortlist top consultants for projects from Expert360 platform -Oversee interview processes and field consultant queries -Managing communications with the Sales Team on how their client’s projects are performing on the platform -Monitoring quality and relevance of consultant applications and resourcing as and when necessary. -Managing relationships with important consultants within the Expert360 community -Deepen relationships with top consultants - understand their broader preferences, needs and ambitions. Help them be successful! -Recognise and select top new consultants on the platform to ensure they are promoted within the team and across projects. -Managing consultant expectations around the demand of their specific services. -Continually reviewing consultant quality ratings based on client feedback and Talent teams interactions with consultants. Be a key point of support for consultants throughout the duration of the project to ensure a smooth project execution and understand any new opportunities in the business Lead custom recruitment for roles where supply may be short or super niche. In this case, you will be managing the end-to-end recruitment process (from sourcing through to reference-checking, through to close). Required experience & skills: -Fluent written and spoken English -End-to-end recruitment experience -Experience working with white-collar clientele ideally in consulting, finance or business-related fields, in Australia or US. -Expert in LinkedIn, Excel and Google Documents -Experience with PPT, Word and Dropbox ideal What we look for in all our hires: -Highly motivated to succeed with strong personal and professional drive to be the best. -Entrepreneurial and a self-starter – you love creating something out of nothing -Excellent interpersonal skills and strong relationships building abilities -Humble, practical, can-do attitude - You’re not afraid to roll up your sleeves and do the grunt work associated with building our company and our team. -Committed Team player - You get energy from working with an amazing group of people. You’ve always got your teammate’s back and you like that they have yours. -Naturally Energetic and Enthusiastic 
 - especially when it comes to people and your purpose. Work with purpose: Joining our team means getting in on the ground floor of reinventing how the world works. Our online workplaces empower businesses and professionals to come together as a team regardless of where they happen to be. This makes Expert360 a thought leader in the collaborative economy and one of the most innovative examples of online marketplaces in existence. You'll join a team truly passionate about our mission of creating economic and social value on a global scale by providing a trusted workplace to connect, collaborate and succeed. In short, you'll change lives—which will do wonders for your career and your karma. So join us as we roll up our sleeves and create the future of work.
Skills: Administrative Support Call Handling Customer service Customer support Email Handling LinkedIn Recruiting Recruiting Telephone Handling Time Management
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I need someone helping me to reply customer service's email & ticketing support. Also do account creation and activation for customers. Need to work daily 2 hours everyday - Mon to Sat, clearing all email and support request. If any Philippines public holiday that you can't work, need to inform me at least 3 days in advanced. Good work attitude and hard working person will be awarded with more hours to work, and looking for long term candidate. Budget: $3 to $3.50 /hour (work 2 hours per day everyday Mon - Sat). This is long term work, and you will be awarded to work more hours in near future, if your overall quality is good.
Skills: Administrative Support Customer service Customer support Data Entry Email Handling Virtual Assistant
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
At our company, our most valued assets are our people. Which is why we value shared success by providing you all the necessary tools and training that you will need in order to be successful in your role.We are currently hiring for Customer Service Representatives to represent our client,The responsibilities of a Customer Service Representatives will include prospecting and qualifying potential leads and building relationships to grow our current consumer base.Other responsibilities include: Present quotations and proposals to consumers Maintain up to date product knowledge to ensure the best customer service experience for our customers Conduct follow up with customers for quality assurance Oversee and manage accounts in an organized manner Participate in daily workshop/trainings Provide CRM reports to our General Managers Requirements:Customer service or sales experience an asset High school graduate or equivalent Excellent communications skills, written and oral Must be 18 years of age or older Available for a full time role, Monday to Friday Able to pass a criminal background check
Skills: Administrative Support Customer service Customer support Data Entry
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Work for a US based BPO company. Work closely with the management to get tasks of different variety to closure. Tasks may include: some online research for office supplies, recruitment, vendor selection, negotiations, team management. Tech support skills, remote tech support, troubleshooting skills Strong focus on data collection/analysis, up keeping customer relations, manage customer retention, corporate gifting, reporting and data management. Mush Have Skills: 1. Need to be vocal and available in US (pacific hours), 2. good internet connection, computer, smartphone, responsible and professional attitude. The person joining our team, is not expected to perform any sales tasks. No travel. Looking for candidates with rates of about $3. Preference to someone willing to convert to full time later. MUST HAVE WHATSAPP AND GOOD INTERNET CONNECTION
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a fresh and expanding Sales and Marketing Company . We are currently in search of enthusiastic people, who want to be part of a fast paced environment, and help expand the business even further! We are looking for a 'text book' team player and 'people person' as we want to introduce new personalities to compliment the amazing team here!What's on offer?Edgy, new and fun office environment Travel opportunities for the successful Excellent Earnings - great commissions and incentives Unique opportunity working with sales, marketing and customer acquisition Interactive advertising, brand awareness and promotional work Work alongside ambitious and driven mentors What we are looking for...Excellent presentation and interpersonal skills Strong communication and time management skills Superb customer focus A drive and willingness to learn like no other
Skills: Administrative Support Customer service Data Entry Virtual Assistant