Customer Service Jobs

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Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
We are in immediate need of a full time Customer Service Representative to handle phones, greet and assist patients with their equipment and appointments, and perform data entry duties. Must be a fast typer / efficient with computers. Must have great customer service skills, be able to work independently, and be a fast learner!
  • Number of freelancers needed: 7
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
I seek a fluent English speaking data manager A couple projects looming includes: i) gathering and formatting data into a spreadsheet ii) taking notes on meetings we have with clients and inputting them into our CRM To save us both time, this will not work if: i) you are a task manager and not a project manager. I cannot micromanage or ensure day-to-day that you are getting your work done. You must have a track record and a client reference via a live phone call with me to verify that you take initiative and don't rely on reminders from the client. ii) you are not highly organized: I've worked unsuccessfully with 3 teams who didn't work out for the simple reason that they weren't able to follow instructions as written iii) you are not responsive: if I have to make multiple requests for the same thing, this relationship will end swiftly. I seek a great fit and a substantial and long term relationship with the right group. ***** As we're going through financing, it would help us start to get to know you if you can share a quick 1-2 minute background on why the facilitator role seems to be a great fit by going to http://vidrack.me/helmsociety/ and clicking record to privately share this brief video with our team. Please start your video with your name so we know it's you.***** Thank you
  • Number of freelancers needed: 5
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Duties of the customer service needed are : Listen and respond to customers’ needs and concerns Provide information about products and services Take orders, determine charges, and oversee billing or payments Review or make changes to customer accounts Handle returns or complaints Record details of customer contacts and actions taken Research answers or solutions as needed Refer customers to supervisors, managers, or others who can help
  • Number of freelancers needed: 8
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Customer service representatives duties: Answer questions or requests from customers or the public. They typically answer incoming phone calls, but some also interact with customers face to face, by email, or live chat. Listen and respond to customers’ needs and concerns Provide information about products and services Take orders, determine charges, and oversee billing or payments Review or make changes to customer accounts Handle returns or complaints Record details of customer contacts and actions taken Research answers or solutions as needed Refer customers to supervisors, managers, or others who can help
  • Number of freelancers needed: 7
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
** THIS IS A REMOTELY BASED JOB ** WE'RE LOOKING FOR ONE (1) SWEDISH-SPEAKING SUPPORTER. We're looking for a person who goes beyond the usual in providing customers with perfect customer service. All applicants that are considered suitable will be given an opportunity for an interview with the recruiting manager. As a company, we do not have it as a requirement to have prior customer service knowledge, but you should outshine with a will to learn. You should be a fast, efficient and fast-learning employee. Job Description: The position is available for approximately 10-20 hours a week. We evaluate the need for customer service on a weekly basis and you should be available for extended hours if needed. Your responsibilities: - Respond to customer inquiries mainly via email and social medias in an efficient and effective manner - Evaluate, trouble-shoot and follow-up on customer issues - Maintain regular and consistent attendance and punctuality Your qualifications: - Excellent verbal and written communication skills in Swedish, including proper spelling and grammar - Good verbal and written communication skills in English is a must, since all communication with the company is in English. - A worker who does their job efficiently and independently - Excellent organizational skills and the ability to manage multiple priorities - Being able to work with the utmost sincerity to both the company's and the customer's satisfaction
Skills: German
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are currently looking for several individuals to hire for our inbound call center operations as Customer Service Representatives (CSR). These Customer Service Centers are inbound notification centers that receive requests for the marking of buried utility lines prior to digging. The Customer Service Representative will answer inbound calls and interview callers who are digging where the ground is going to broken. During this interview, CSRs obtain information about the caller's dig site. Once the CSR has properly completed a "ticket" form, he/she will then identify the work locations on a map similar to those found on the Internet (like Google Maps). Then, the notification center computer relays the "ticket" to the participating companies in the dig area. The facility operator/utility uses the ticket information to identify possible conflicts with their buried utility lines. CSRs must be quality-oriented and have excellent communication and organizational skills. Each CSR must be a self-motivated team player with an eye for detail. In order for CSRs to provide a superior level of service, each person hired as a CSR will be dependable, have good attendance and be punctual, demonstrate accuracy while processing tickets and display a genuine commitment to achieving the goals of the center. Customer service reps. will answer approx. 60 to 80 calls per day and will process the tickets after each inbound call. This will include verifying the information on the ticket is correct and generating information from the map to identify each dig location. The CSR will also data enter the following information: 1. Contact information of the site 2. Type of work being performed 3. Details of the dig 4. Mapping the data to the exact location is known. Duties will include: --Answer incoming calls in a timely and efficient manner. --Obtain sufficient and accurate ticket information from callers. --Demonstrate accuracy when entering tickets --Demonstrate proficiency in handling all types of locate requests --Attend staff meetings regularly. --Provide excellent customer service. --Achieve the minimal ticket quantity and/or processing time and ticket quality standards. --Obtain sufficient and accurate ticket information from callers --Follow all Company Policies and Procedures while meeting the minimal ticket quantity and/or processing time and ticket quality
  • Number of freelancers needed: 4
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Target hourly rate is about $2-3/hour to start, obviously increasing upwards with experience (top tier staff handling projects average up to $100-$125/hour). You have a very short time to get on-boarded and learn the job, so if you are not highly available at the start, DO NOT APPLY. Successful freelancer: up and operational in 15 - 30 minutes Unsuccessful freelancer: took a month to explain this job in various emails and still didn't get it. You are given strict deadlines from the start to minimize job failure. Job description: Job requires analytical skills and a lot of autonomy to do the logical thing in most cases. You must be available 8am - 5pm Pacific Time (Vancouver/Los Angeles). Time is not flexible. Customers do not request help during the time they are sleeping - thank you. Your job is to look at incoming items, provide front-of-line responses during business hours (PST/PDT), find and assign items to a case if it's open and notify upper level staff of any incidents. --- We communicate regularly with our clients and need someone to work with us up to 3 - 4 hours a day (5 - 7 days a week) to manage these emails by: * responding to requests from clients, * categorizing messages (using our filing system) and * ensuring important and unread messages remain unread, so they may be reviewed by our more experienced staff. This job requires excellent written English skills (you need to comprehend the client's request) as well as the ability to understand and follow instructions carefully. You must be able to communicate with your manager in a timely manner. It would be appreciated if you could fix the time you will be doing the work on a daily basis so we know exactly when we can expect to process incoming mail. It is an must to have Microsoft Outlook installed and a fast Internet connection. Outlook 2003 is not compatible with our server but do tell us what version of Outlook you are using. ***** Provide us with your result from speedtest.net (the PNG link, please, no attachments, no other erroneous data) in the very first line of your application or cover letter so we can ensure your Internet is fast enough for our needs and to ensure you have read this message in its entirety. + If your speed is less than 1.5mbps up and 1.5mbps down, please don't apply. There is no way you can do this job. You wouldn't even be able to connect Outlook to our Exchange server - so PLEASE don't waste time, ok? + If you don't have Outlook on a late-model PC, please don't apply. + If you are located in India, Bangladesh, Pakistan or Sri Lanka or you were born or raised in these countries, please DO NOT apply (you will be reported to UpWork and your likelihood of being seen on other jobs goes down). Also, this job is a long-term job, it is a repetitive job, if you feel that you're not going to be around in 2 months or 6 months, please don't apply. We have been running this business and have had this need for over 14 years. --- Skills: basic, Outlook, English, Language, Categorization, Helpdesk, design, microsoft-outlook, categorization and filing
Skills: Customer service Email Handling Filing Helpdesk Microsoft Server Telephone Handling Virtual Assistant
Hourly - Expert ($$$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
We hire teachers of English for specific purposes. We need 3 teachers. Site https://educatesonline.wordpress.com Teacher must Be professional in some of area you can see below Tourism Medical English Cabin Crew Bye!
  • Number of freelancers needed: 3
Skills: Teaching English
Hourly - Est. Time: Less than 1 month, Less than 10 hrs/week - Posted
Support 350+ email marketing customer for profit sharing subscription services. Work includes assisting customers with setting up Campaign Monitor templates, workflows and campaigns. Very profitable income and long term only! Must work New York hours.
Hourly - Entry Level ($) - Est. Time: Less than 1 month, Less than 10 hrs/week - Posted
We are an ecommerce business and require assistance with responding to online email enquiries. Customer Service is paramount to our business and, we want to ensure that every customer enquiry is responded to quickly, with all the appropriate information and in a friendly manner. All our customer enquiries come through a program called Zendesk so any experience in this program is a big advantage. Fluent English is a must and a candidate with excellent communication skills is essential. You will be provided with a Manual on how to respond to queries.
Skills: Customer service Customer support Email Handling