You've landed at the right place. oDesk is now Upwork. Learn about the new platform.

Customer Service Jobs

639 were found based on your criteria {{ paging.total | number:0 }} were found based on your criteria

show all
  • Hourly ({{ jobTypeController.getFacetCount("hourly") | number:0}})
  • Fixed Price ({{ jobTypeController.getFacetCount("fixed") | number:0}})
show all
only
only
only
show all
only
only
only
only
only
show all
only
only
only
Looking for the Team App?
Download the New Upwork Team App
Hourly - Expert ($$$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Summary: This position is responsible for answering our customer questions pertaining to product information, benefits, claims resolution, eligibility and billing questions in a call center environment. Proactively provides information and education to customers, as appropriate, about a variety of health, financial, and self-service programs.
  • Number of freelancers needed: 90
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Herolocity is a rapidly growing and well-established internet marketing company that enables business owners to get online – and go further with our services. From having their website built to getting found by customers, our services take their business to the next level – going beyond what they thought their business could accomplish online. If you enjoy a fast-paced environment with ample opportunity for growth, Herolocity is looking for you! This is your chance to join a rapidly growing and well-established web company with sound morals and integrity. This probably isn't the place for you if you are only looking for a paycheck. However, if you want a challenging and very rewarding career, then Herolocity is the answer. While we are headquartered in Tampa, Florida, we do offer both on-site and remote positions. We provide a relaxed environment, comfortable dress code, and comprehensive screening and training programs. It is our staff and our customers’ feedback that has made us the success story that we are today. We take great pride in our reputation, our staff and the unique skill set of each individual we bring into the family. Responsibilities: We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. - Sales and support as primary roles, billing as additional role - Generate and manage sales leads - Manage & escalate support tickets and/or live chat sessions and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution - Identify and assess customers’ needs to achieve satisfaction - Effectively manage large amounts of incoming calls - Build sustainable relationships of trust through open and interactive communication - Meet personal/team sales targets and call handling quotas - Keep records of customer interactions, process customer accounts and file documents - Follow communication procedures, guidelines and policies - Take the extra mile to engage customers with the Herolocity brand Requirements: - Proven customer support experience - Track record of over-achieving quota - Strong phone, live chat and email contact handling skills and active listening - Familiarity with CRM systems and practices - Customer orientation and ability to adapt/respond to different types of characters - Excellent communication and presentation skills - Ability to multi-task, prioritize, and manage time effectively Perks: - Competitive compensation - Up to 4 weeks paid vacation - Flexible scheduling - Medical/Dental/Vision packages - Life insurance packages available - Remote positions available - Company laptop/tablet available - Company outings, events & conferences
Skills: Appointment Setting Call Handling Cold calling Customer service Customer support Email Handling English Helpdesk Lead generation Outbound Sales Phone Support Sales Technical Support Telephone Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are an up and coming direct marketing company looking for a telephone customer support rock star! The ideal candidate should have a vivacious and outgoing personality that shines through in their client communications! Customers should be thrilled to speak to you a Specifically, you will: 1. Answer calls a timely and courteous manner 2. Address product questions 3. Answer shipping questions 4. Provide excellent service on every call with a smile! 5. Take new orders Odesker requirements We are looking for a Odesker who: 1. Has worked in telesales or inbound teleservice 2. Has a solid command of spoken English and is easy to understand on the phone 3. Is looking for a long term position 4. Has a reliable internet connection, and reliable phone connection 5. Has Skype 6. Located in the USA How to apply To apply, please respond with a cover letter that includes the following: 1. Previous experience 2. Tell me why you are the RIGHT person for this job
  • Number of freelancers needed: 5
Skills: Customer service Customer support Phone Support Telephone Handling
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Our fitness brand is a business that prides itself on great customer service. We get dozens of emails a day, specifically in regards to our most popular product (an online workout program). We need a full-time customer service rep. You must be knowledgeable in fitness and English must be your native language. You will be given model answers, but you must be able to communicate effectively and keep customers satisfied by going the extra mile for them.
Skills: Communications Customer service Customer support Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
The Customer Services is responsible for providing general assistance to multiple departments and managers. Strong problem solving techniques, accurate word processing skills and the ability to perform more complex costomer duties will be keys to success in this position. Responsibilities for Customer Services: * Heavy data entry using accuracy. * Create, maintain, and update reports and spreadsheets. * Create, edit, and modify correspondents and documents. * Organize and file a variety of records. * Perform duties with professionalism, which includes relating to others in a courteous, cooperative, sensitive and congenial manner. * Maintain personnel files and confidentiality. Qualifications for the Customer Services: * Strong oral and written communication skills. * Good interpersonal skills to effectively deal with a wide range of personalities. * Ability to function independently, be detail oriented, work under pressure, and prioritize multiple assignments. * Above average computer skills including; Microsoft Word, Excel, Power Point and database management. Education and Experience: *High school diploma required. * Previous experience in a similar Customer role required.
  • Number of freelancers needed: 95
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We manage several Amazon seller accounts and need 1-2 reps to handle weekly emails. As well as respond to product reviews and seller feedback within Amazon. We have a Amazon account set up so you won't have to use your personal account. These accounts do not get that many emails each week. However, they must be responded to within 24 hours. We have several templates created for you to use and really try to make this simple and easy. In addition to emails, we require weekly responses to product reviews and seller feedback. This are very simple to complete as well. The amount of time required varies each week. Right now, we don't require much more than 2-3 hours per week. As our company keeps growing we will need more time than that. We're looking for someone to grow with us! We don't care what time zone you're in.
Skills: Customer service Customer support Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Home based eCommerce/online retail business generating over $200,000 per year in sales seeks a qualified applicant to perform customer service duties, including responding to messages from buyers and handling returns. This person will also be responsible for checking inventory and verifying availability of stock.
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Target hourly rate is about $2-3/hour to start, obviously increasing upwards with experience. You have a very short time to get on-boarded and learn the job, so if you are not highly available at the start, DO NOT APPLY. Successful freelancer: up and operational in 15 - 30 minutes Unsuccessful freelancer: took a month to explain this job in various emails and still didn't get it. Job description: Job requires analytical skills and a lot of autonomy to do the logical thing in most cases. You must be available 8am - 5pm Pacific Time (Vancouver/Los Angeles). Time is not flexible. Customers do not request help during the time they are sleeping - thank you. Your job is to look at incoming items, provide front-of-line responses during business hours (PST/PDT), find and assign items to a case if it's open and notify upper level staff of any incidents. --- We communicate regularly with our clients and need someone to work with us up to 3 - 4 hours a day (5 - 7 days a week) to manage these emails by: * responding to requests from clients, * categorizing messages (using our filing system) and * ensuring important and unread messages remain unread, so they may be reviewed by our more experienced staff. This job requires excellent written English skills (you need to comprehend the client's request) as well as the ability to understand and follow instructions carefully. You must be able to communicate with your manager in a timely manner. It would be appreciated if you could fix the time you will be doing the work on a daily basis so we know exactly when we can expect to process incoming mail. It is an must to have Microsoft Outlook 2003, 2007 or 2010 installed and a fast Internet connection. Outlook 2013 is not compatible with our server. ***** Provide us with your result from speedtest.net (the PNG link, please, no attachments, no other erroneous data) in the very first line of your application or cover letter so we can ensure your Internet is fast enough for our needs and to ensure you have read this message in its entirety. + If your speed is less than 1.5mbps up and 1.5mbps down, please don't apply. There is no way you can do this job. You wouldn't even be able to connect Outlook to our Exchange server - so PLEASE don't waste time, ok? + If you don't have Outlook on a late-model PC, please don't apply. + we are running a mix of Microsoft Exchange servers .. you will need Outlook 2010 installed on your system (Outlook 2013 does not work with Exchange 2003) + If you are located in India, Bangladesh, Pakistan or Sri Lanka or you were born or raised in these countries, please DO NOT apply. Also, this job is a long-term job, it is a repetitive job, if you feel that you're not going to be around in 2 months or 6 months, please don't apply. We have been running this business and have had this need for over 14 years. --- Skills: basic, Outlook, English, Language, Categorization, Helpdesk, design, microsoft-outlook, categorization and filing
  • Number of freelancers needed: 2
Skills: Customer service Email Handling Filing Helpdesk Microsoft Server Telephone Handling Virtual Assistant
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Dear Freelancers, I need a person with knowledge in website hosting and radio/video streaming. That can give support and sales through chat and phone. It's a full-time job. must have the ability to speak fluently in English and high writing abilities.
  • Number of freelancers needed: 2
Skills: chat support Customer service Customer support English Live Chat Operator Phone Support Radio Broadcasting Sales SHOUTcast Telemarketing Telephone Handling Video Streaming Web Hosting
Looking for the Team App?
Download the New Upwork Team App
Fixed Price Budget - ${{ job.amount.amount | number:0 }} to ${{ job.maxAmount.amount | number:0 }} Fixed-Price - Est. Budget: ${{ job.amount.amount | number:0 }} Open to Suggestion Hourly - Est. Time: {{ [job.duration, job.engagement].join(', ') }} - Posted
Skills: {{ skill.prettyName }}
Looking for the Team App?
Download the New Upwork Team App