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Customer Service Jobs

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Hourly - Intermediate ($$) - Est. Time: Less than 1 month, 10-30 hrs/week - Posted
We have recently changed our name and need a contractor that will help follow up with our clients. Duties include: -Calling clients identified on our list and making sure they are aware of our recent name change (they have already received emails and brochures) -Verifying correct contact information (email), contact person -Validating satisfaction with our services -Update spread sheet/CRM Must have: -Computer with solid internet access and MS excel -Headset to make calls through our VOIP system Contractor must be US based, pass background check, fluent in English and enjoy speaking on the phone Project is expected to last 40-60 hours spread over 2-4 weeks
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
The position primarily involves receiving incoming calls, responding to incoming emails, and scheduling customers. Company phones are forwarded remotely to your phone. (additional details below) The CSR must have a quiet, organized area to receive and place calls. A working cell phone or landline, and reliable access to the internet. This role would be suitable for an experienced customer service professional, preferably someone who has previously worked in an office or customer service environment.
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are an online jewellery retail company servicing a global market with multiple channels. We are using the Zendesk platform. We are looking for an outsource customer support agency to help us manage our phonecalls, emails and live chat.
Skills: Zendesk
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are unified communications company located in US and we're looking for supportive and detail individual to join us. Technical Support Representative will answer customer tickets and provide resolutions for customer issues revolving around the setup, provisioning, and use of our service. - fluent in English, spoken and written. Need to be able to handle phone calls if necessary. - Great manner and patience to all customers. - Detail oriented is a must - Remote Desktop and web conference for training and demo when needed. - Maintain and update knowledgebase regularly.
Skills: chat support Email Handling English Phone Support Technical Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are currently seeking a highly motivated individual to work from home. Australian time (Sydney/Melbourne) :11.00AM to 6.00PM using a reliable internet connection, who can demonstrate a range of skills such as project management, fluent spoken English skills, in-bound sales, customer service and basic knowledge of computers/IT. We will provide adequate training for the communicative candidate with customer service skills and fluent English. Your key responsibilities will include but are not limited to • Most importantly you will be communicating, following up and dealing with clients and leads/enquiries each month (Expectations are about 5 to 10 conversions of 15 to 30 new inbound leads/Enquiries) • Relaying feedback and updates related to clients web and digital products • Handling inbound sales enquiries of clients and ability to close deals by quoting over the phone and/or via email( No outbound sales or cold calling to worry about) • Assigning projects to your internal technical team using our system (You will be dealing with 3 internal support staff regularly and very rarely 3 external service providers via email/phone) to assign jobs • Gather website requirements from clients over the phone and via email • Setup invoices and monitor payments • Taking full responsibility for delivering jobs carried out by the team within set time frames In order to be successful for this role you must demonstrate the following • Must have the passion for the digital/web marketing industry • Must be able to engage with clients in order to offer the best customer service experience • Ideally you are seeking a long term opportunity to work from home • Must work from a quiet environment to make phone calls to clients using our VOIP lines • Must be online on a PC as well as meeting the KPIs between 11AM to 6pm AU time Monday to Friday(30 Hours Per week) • Must be computer literate- good Excel, Word, Typing skills etc • Fluent spoken English skills • Great level of customer service skills • Good punctuality and time management qualities is a must • Please provide 1-2 referees if you do not have reviews on upwork We will give you the following, • A monthly pay of $750 to $950(AUD)/Per month paid via Upwork (during first 2 months of training the pay will be $500AUD/Mo). • Sales bonuses for closing additional deals • Project bonuses for delivering additional jobs ?
Skills: Email Handling English Project management Sales Time Management
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We operate a catering company based in Australia. We need a passionate, experienced customer service rep to complete followups with our clients. Contact clients by phone and email. Also to confirm their entire function, by matter of completing a final confirmation process. Booking in and rostering staff for all our functions, printing (by remote) to our office in Melbourne, and organizing a weekly running sheet for our various bookings.
Skills: Administrative Support Computer Skills Customer service Data Entry English Sales Telephone Handling
Hourly - Entry Level ($) - Est. Time: Less than 1 month, Less than 10 hrs/week - Posted
Find several factories in China for a 6pc Bath Bomb Gift Set 1. I want you to negotiate the cheapest price from several factories, then I can compare prices. 2. I want you to verify if factory directly makes the product. I do not want a wholesaler. I do not want a middleman. 3. Show me picture of street view of each factory and confirm they are not a fraud. 4. Show me the business license and certificates. 5. I need MOQ 6. I need EXW price 7. Show me their catalog of all different scents they have 8. Show me catalog of all different boxes for 6pcs 9. I need to customize the label for each bath bomb 10. I need to customize the box FEATURES: - 6pcs - at least 6oz (170g) or larger for each bath bomb - 6 different scents See attached picture for sample gift set
  • Number of freelancers needed: 3
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
A mostly automated Internet business in Marketing area need a high skill French and English writing and speaking to process mostly written communication with future and current membership. Good knowledge of Facebook publishing and also experience in Facebook ad campaigns would also be a high valuable add-on. For now, this would be around 15 hours a week, but could end in a full time job, based on the freelancer capacity and interest in learning other process of the business or required skills. Ready to give a chance to a "no review" freelancer, but the following qualities and skills are non-negotiabl : Reliable (no fly-by-night), Standalone and motivated (no lazy folks), meticulous, very knowledgeable and interested in new stuff and challenge, very good English and French written skills, very good judgment. I build a high efficiency worldwide virtual freelancers team covering all the virtual marketing micro specialties and more. We own the most important private Canadian membership in a very special niche. I need someone who want to be part of the business and is ready to show it. Thanks!
Skills: Content Writing Creative writing Customer service Email Handling English French Social Media Marketing
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