Customer Service Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Nous recherchons deux formateurs pour dispenser des formations en ERP-PGI/BI-Business Intelligence-Informatique décisionnelle à distance. Nous devons organiser 3 séances de formation en visioconférence : une en Mai, une en Septembre et une autre en Décembre 2016. Les formations ont lieu en Français uniquement. Vous devrez : Préparer un support de cours de 6H. Animer la formation par visio conférence sur des séquences de 3 fois 2 heures. Accompagner les apprenants par email. La rémunération est à discuter en fonction de vos compétences pédagogiques et techniques. Sujet Détaillé: BI - Business intelligence CRM/GRC - Logiciel de gestion de la relation client E-Procurement-E-Sourcing-E-Tendering-E-Achat ERP/PGI - Progiciel de gestion intégrée Logiciel d'Enquête Logiciel de Gestion de projet etc.
  • Number of freelancers needed: 20
Skills: Agile software development Business Planning Customer Information Control System (CICS) CRM French Time Management
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
HI, Looking for someone available 7 days a week twice a day to reply email. Simple question and templates available. German native or fluent indispensable Long term only
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a Customer Support Associate who will field customer e-mail, phone calls, and chat support enquiries. The successful applicant will be interacting directly with our customers to resolve support and customer enquiries. You will be a part of a team of exceptionally driven, customer-obsessed CSAs and leadership. Responsibilities: · Care about our customers and offering them an exceptional, fun, happy customer experience · Providing prompt, efficient, detailed, customer-oriented service to Zendesk and Zopim Chat customers · Working with other customer support team members to ensure a consistent and high-quality level of support · Being a voice and an advocate for our customers when something doesn’t feel right · Acting as an advocate for our customer, reporting and acting on observed areas for improvement · Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience · Assuming responsibility for developing detailed knowledge about specific product lines and features · Making sure internal knowledge reference pages are updated Qualifications · Familiarity with Web Technologies and the Internet . Familiarity with Shopify · Experience working directly with customers to resolve issues · Proficiency in Google Apps, with an emphasis on Google Drive and Gmail · Proficiency in Zendesk and Zopim Chat · Ability to summarize technical customer issues into notes that are readable by other parties (you can paraphrase a complex issue while writing for comprehension)
Skills: chat support Email Handling Google Apps Google Docs Microsoft Excel Telephone Handling Zendesk
Hourly - Intermediate ($$) - Est. Time: Less than 1 month, 10-30 hrs/week - Posted
There is no urgent need for this, but I would like to test the waters, per se, with getting health advice over this type of platform. I think it could save a lot of time, and hopefully prove useful in many ways. I am in China, so sometimes, just getting some advice can mean a whole day of missing work, etc. Expertise in diabetes, asthma, would be preferred. Please let me know your credentials, hourly rate, and if that rate can be split between say, 2-3 15 minute phone calls. For example, if your rate is $30/hr, would that be limited to one call? A general practitioner MD should be suitable for this purpose, but advanced professionals are welcome as well.
Skills: Medical Writing
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are seeking energetic positive individuals looking for dynamic customer service positions in a fast-paced ever changing environment. Our employees not only enjoy working diligently to promote and assist our clients but yearn for individual knowledge and the ability to train clients via the phone or using a remote desktop applications. We requires spirited personalities, who enjoy busy office environments. Our positions require a high level of enthusiasm, spirit and willingness to go the extra mile. This individual MUST have experience with computers, MUST type 60 wpm minimum, highly effective communication skills, and the willingness to learn. We dedicated to providing our employees with a positive experience in a fun yet industrious environment. We seek self-motivated, highly dependable team players who relish the opportunity to assist in both their personal growth and the companies.
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We have a requirement to engage a fluent English speaker with a broadband connection and a PC who can be available to answer enquiries professionally, take a booking or simply respond with information. The organisation is a property management and holiday services group in Europe, with two people calling on the telephonist for personal assistance. Prefer candidates in Philippines, and any other foreign languages would be highly regarded. There will be varied and increasing workload and pay-per-call or per-hour for the candidate(s) who prove that they can answer the phone more, not less. Regards, James
  • Number of freelancers needed: 3
Skills: Email Etiquette Fax Telephone Handling Travel Agent Travel Writing
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
In need of someone to help answer calls and return voice mails for an online company. Would nee to also check emails and some order processing and order tracking. 5-10 hours per week.
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hello, We have Customer Service position open to provide customer support service for our German speaking customers from all around Europe. The role would involve: - German customer service by email is the main task. Respond to customer questions, issues, problems and provide excellent customer experience. Skills: - Perfect written German skills, preferable native. - Excellent and adaptive communicator. Preferred: - Previous email customer service experience. - Any previous experience working with order system database is welcomed. - Experience with beauty products and/or food supplement products is a bonus. Daily tasks: - Engage with customers using support ticket help-desk system. - Search for customer orders in order system adeptly to find relevant information. - Providing customer with order information and best solution in given situation. - Occasional proofreading and translation. Other requirements: - Familiarity using help-desk software is a bonus. - Reliability and can be dependable to the rest of the team and without the need for much supervision. - Widescreen or multi-screen set-up workstation is advised. Availability: This is a part time job. The hours will vary and depend on customer email volume. It depends on how much hours are you ready to put in. Further details will be provided during the interview. If you are interested do not hesitate to let us know! Communication: Email, Skype
  • Number of freelancers needed: 3
Skills: Desktop Support Email Handling Order processing
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Our office needs someone to make calls in high volume (using a call system designed for speed and ease). The calls would be to sales leads to confirm their information: names, addresses, email and phone number, and one or two other quick questions. There would be a prepared script provided - all you would need to do is read from the script, sound lively and fresh, and forward along the information to us. After finishing the calls on this list of leads, we would ask you to go through our existing customers and make calls to them to confirm their contact information and make updates to their contact information if needed. We have approximately 5,000 sales leads that need to be called and 2,000 households of customers who need their contact information confirmed and/or updated. We are also hoping to have someone work during our afternoon office hours, meaning 2PM-6PM PST, Monday through Friday. This is an hourly position.
Skills: Customer service English English Grammar English Punctuation
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Get ready to take charge of your results and be rewarded for your efforts... We have put together an incredible package of benefits for all of our team members... We are seeking for people from any and all fields of experience to join our team and begin working today. Must have a positive outgoing attitude, must love socializing, must be motivated and confident. If you are serious about becoming successful then we need you. Heavy phone work will be required which will include both inbound and outbound to respond to requests for information. There will also be heavy communication with prospects via email. Requirements Basic PC and internet Great verbal and speaking skills Outgoing, dependable with a strong desire to succeed. If you want to be successful and are ready to get started then this is your time.