Customer Service Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hi there! We are seeking for a new customer service and order processing professional. At Solid Lift Parts, we believe that there is always a simpler way to do things. We are always challenging the status quo and will easily change to keep bettering our company and its team. We always challenge and achieve new goals as we value improvement. If you are an individual that value challenges, improvement, change, and simplicity, you will love being part of our team! This is a full-time, permanent position with 8 hours per day and paid 1 hour break for 5 days a week of work with paid US federal holidays and potential bonuses. Some technical qualifications are as follows: - Email in professional manner - Research online - Fast keyboard typing skills (minimum 65wpm) - Fluent in English, written and spoken - Able to write a detailed article about a given topic - Some experience using Quickbooks or Xero is recommended - Headset (Post training stage, we will provide you with upgrades for your home office to help improve work efficiency) - Tech savvy ABOUT YOU: - Great personality - Success Driven - OK with Working on weekends - Patient - Degree in Engineering a plus - Automotive background is a plus MUST PROVIDE: - Internet speed test - Please provide a screenshot - Top internet speed capacity at your location by your internet provider - Please provide the info about your computer`s speed, ram space, hardware information - Skype ID, so we can contact the right person immediately - Voice recording. You can use any tool you want, here is the one that is completely free: http://vocaroo.com/ HEADS UP: During the application process, you will have a voice interview via Skype, series of real time online logic and memory tests. We are looking to fill a permanent position. *Applicants who does not provide the results of the internet speed test and info about your computer as well as the answers on all screening questions will be automatically rejected. Thank you for inquiring!
Skills: Blog Writing Call Handling Customer service Customer support Data Entry Email Etiquette Email Handling English Internet research Intuit QuickBooks Invoicing Microsoft Excel Technical writing Writing Xero
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Get ready to take charge of your results and be rewarded for your efforts... We have put together an incredible package of benefits for all of our team members... We are seeking for people from any and all fields of experience to join our team and begin working today. Must have a positive outgoing attitude, must love socializing, must be motivated and confident. If you are serious about becoming successful then we need you. Heavy phone work will be required which will include both inbound and outbound to respond to requests for information. There will also be heavy communication with prospects via email. Requirements Basic PC and internet Great verbal and speaking skills Outgoing, dependable with a strong desire to succeed. If you want to be successful and are ready to get started then this is your time.
Skills: Administrative Support chat support Customer service Customer support Data Entry Microsoft Excel Microsoft Word Phone Support Telephone Handling Virtual Assistant
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
I need someone to help me develop a power point presentation for a family reunion, I need the presentation to be very entertain, complete with music. The presentation will be presented on a projector in front of 150 people.
Skills: Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
I have recently started a health supplement company and I need help handling customer service. That would include answering emails, returning some phone calls, answering the phone during business hours, running orders, refunding orders, and sending fulfillment orders to the dropship manufacturer. I need someone who can speak and write English well and can handle customer service over the phone when needed.
Skills: Data Entry Email Handling Order Entry Order processing Phone Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Inbound Call Center We are currently looking for several individuals to hire for our inbound call center operations as Customer Service Representatives (CSR). These Customer Service Centers are inbound notification centers that receive requests for the marking of buried utility lines prior to digging. The Customer Service Representative will answer inbound calls and interview callers who are digging where the ground is going to broken. During this interview, CSRs obtain information about the caller's dig site. Once the CSR has properly completed a "ticket" form, he/she will then identify the work locations on a map similar to those found on the Internet (like Google Maps). Then, the notification center computer relays the "ticket" to the participating companies in the dig area. The facility operator/utility uses the ticket information to identify possible conflicts with their buried utility lines. CSRs must be quality-oriented and have excellent communication and organizational skills. Each CSR must be a self-motivated team player with an eye for detail. In order for CSRs to provide a superior level of service, each person hired as a CSR will be dependable, have good attendance and be punctual, demonstrate accuracy while processing tickets and display a genuine commitment to achieving the goals of the center. Customer service reps. will answer approx. 60 to 80 calls per day and will process the tickets after each inbound call. This will include verifying the information on the ticket is correct and generating information from the map to identify each dig location. The CSR will also data enter the following information: 1. Contact information of the site 2. Type of work being performed 3. Details of the dig 4. Mapping the data to the exact location is known. Duties will include: --Answer incoming calls in a timely and efficient manner. --Obtain sufficient and accurate ticket information from callers. --Demonstrate accuracy when entering tickets --Demonstrate proficiency in handling all types of locate requests --Attend staff meetings regularly. --Provide excellent customer service. --Achieve the minimal ticket quantity and/or processing time and ticket quality standards. --Obtain sufficient and accurate ticket information from callers --Follow all Company Policies and Procedures while meeting the minimal ticket quantity and/or processing time and ticket quality
  • Number of freelancers needed: 4
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Customer Service Assistant A fast growing company is currently searching for an assistant in our Customer Service Department. This position is entry level and is a great opportunity to gain experience in the office setting. Major Duties/Responsibilities: Answering Phones Assisting customers with order status and tracking. Entering Orders Various Data Entry Processing Credit Card Payments Mailing Invoices Filing Orders Answering incoming email web inquiries Daily checking of client voice mail. General office assignments as needed. Qualifications/Experience MS Office proficient (I.e. Excel & Word) Knowledge of QuickBooks & Netsuite a plus but not necessary. General computer experience.
  • Number of freelancers needed: 3
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Most emails either ask about a functionality of the product (how do I do X?) or complain about a problem that they're facing. The job of customer service personnel is to 1) soothe the customer and answer any basic queries and 2) work with the development team to find out key bugs/issues in each product release by responding to complaints, with the right questions. The goal is to find out what the key issues are. You will be working closely with an internal team member who will be able to give you all the answers at any time. Must be fluent in English. Note: We use desk.com to reply incoming emails (50-100 daily). We will teach the freelancer to use macros (canned replies) for majority of the questions. The following is not required but it's a bonus, so do state it in your cover letter if you 1) can speak/write in Russian, 2) have done technical support before.
  • Number of freelancers needed: 2
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for bilingual Japanese support agents, or “Happiness Officers”. We are growing fast. We're looking for people who can get things done, communicate well, and ask questions when they're unsure. That last part is important-- be able to learn fast but also say "if I had to guess, I would say..." Your Role You'll also translate our product to Japanese. You'll be given the tools to do so easily, and you translate regularly, and moderate others' translations. This is a email-driven customer service role -- A big part of your role will be to respond immediately, guide, delight, and console users who come in with questions and ideas! You'll reference our support site, ask questions, and explain step-by-step. You'll answer questions about setting up their own url, getting student discounts, checking for bugs, making their page look great, e-commerce and form solutions, and more. Requirements: - Great Japanese and English communication skills, both written and oral - Should love making customers happy! - Should have ability to assess each customer’s issues - Knows how to deal with difficult customers/clients - Is a logical thinker - Has good analytical and problem solving skills - Has good interpersonal and customer care skills - Has good accurate records keeping - Must be a good team player - Can work with minimal supervision - Knowledge on Domains, SEO and Analytics is a plus! APPLICATION PROCESS > Interview follows successful application. > Paid trial/training follows successful interview. > Starting part-time, with move towards full-time. > Hours are set on agreement and will have some focus on the GMT+8 timezone If you're interested, fill out the form from this page: http://be-awesome.strikingly.com/
Skills: chat support Customer service Customer support Email Handling Zendesk