Customer Service Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
GENERAL DESCRIPTION OF POSITION Candidate will serve as Workforce Management Administrator in a Contact Center environment responsible for all WFM tasks within the call center department. Key responsibilities will include attendance and scheduling functions, forecasting, trends analysis as well as real time monitoring. Supporting US call centers on US EST time.​ Essential Duties and Responsibilities: Prepares intraday reports on staff attendance. Reconciles attendance daily with employee timesheets against schedule and time in/time out reporting. Manages changes to scheduling to ensure adequate daily resource coverage. Communicate with management and operations team to ensure compliance with company standards. Maintain running report of attendance incidents. Ensures hours are accurately accumulated and categorized in a format compatible with company and department payroll procedures. Analyze PTO submissions and approve/deny based on their effect on operations. Monitor attendance and schedule adherence. Processes schedule trade requests for posted schedules Processes management requests for modifications of scheduling events (meetings/training, etc.) Use accuracy of schedule measurements for continuous improvement, including making recommendations to improve scheduling efficiency and team member satisfaction. Provides analytical support for special projects. Collaborate with Operations Department Management on identifying opportunities to further optimize our workforce. Communicates and works with staff members, management, Human Resources, and Accounting. Performs any other related duties as required or assigned. Requirements: 2-5 Years experience in Workforce Management, preferably in contact centers with at least 50 employees. Experience with Workforce Management software (scheduling, performance tracking, reporting) Demonstrated strong analytical skills, with emphasis on forecasting. Ability and willingness to learn new software applications. Skills in complex problem solving, judgment, critical thinking and decision making. Ability to be highly organized with an emphasis on accuracy and timeliness. Ability to organize information and have attention to detail and accurately follow procedures. Ability to work alone with minimum supervision and with others in a team environment, occasionally under time pressure and on several tasks at the same time. Ability to effectively communicate orally and in writing with co-workers, management team, other Departments, vendors, and outside agencies, including being sensitive to professional ethics. Ability to sit the entire work day viewing a computer monitor. Ability to work occasionally evenings and weekends to meet deadlines.
Skills: BPO Call Center Call Center Management Workforce Management
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Your responsibilities: - Providing support German and English - Communicating with B2B and B2C contacts via email (100%) - Data base management and fulfilment Your profile: - Mother tongue German and excellent skills (written and spoken) in English or mother tongue English and excellent skills (written and spoken) in German >> NO TRANSLATION TOOLS!! - Very good communication skills
Skills: Customer service Customer support Email Handling German
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
VIRTUAL CUSTOMER ON BOARDING AND BUSINESS SUPPORT You will be given initial training and tests to familiarise with our new business platform. Your role will be to offer virtual on boarding sessions to connect Small to Medium size businesses to the platform. Primarily you will be dealing with business owners and office or business managers, providing a high level of customer service. You will need to conduct a brief audit of the accounting package and key business apps used by the business. You will provide an overview of apps available, and help customers select and log into apps and sync their data. You will also help customers set up a dashboard and alerts to indicate how their business is performing. In follow-up chat, you will provide the customer with business and basic technical support to ensure everything is working successfully. This includes relaying insights from our own knowledge base and from support guides, vidoes and links provided by cloud apps and accounting packages. You will report back to the team to document what is working well, what could be improved or made more efficient to provide business value. You need to be proactive and share learnings with fellow Customer Experience Consultants and customers. You will also need to handle basic support requests or refer to other team members, as we work a 24/7 operation to support customers. Familiarity with the following locations is highly desirable as these are where the majority of the Small Business customers are located: - USA (East, Central, West) - Australia (Sydney is our HQ /Melbourne) - Great Britain (London) - Middle East (Dubai) - Europe (Spain) - South East Asia (Singapore/Malaysia) - New Zealand Familiarity with Intercom (chat), Jira, Confluence, Cloud Accounting packages, cloud business apps and virtual software training and on boarding is highly desirable. Interest in working with a fast growing, global start-up as a dynamic team player helping drive customer success, with minimal supervision, is a must.
Skills: Appointment Setting chat support Constant Contact Customer service Customer support Intuit QuickBooks Magento MYOB Administration Neto Online Community Management Online Help Platform Migration Shopify Skype Software Documentation Software Configuration Management Technical Support WordPress Xero
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hello! Are you a go getter? Do you love speaking with clients and helping them understand the Digital Marketing world? Black Fin, a fast-growing marketing agency, is seeking a full-time DM Consultant/Account Manager! We are an innovative, purpose-driven, values-based culture that is looking for self-starters that can present themselves well to our clients. Work from home from any location. Your job would be to handle the phone and email communication with 45 clients in the following areas: +Receive website change requests +Reviewing monthly SEO and PPC reports with the client +Answering Digital Marketing and web design questions Does this sound like YOU? Friendly, Great Listener, Relatable, Detailed, Analytical, Strong Written and Verbal Skills At Minimum: -Experience working in the Digital Marketing field is a MUST -Experience working in the SEO field is a MUST -Experience working with coding or web design is DESIRED -Interest in working in a Digital Markeing or advertising operations environment -Demonstrated analysis, problem solving and troubleshooting expertise -Ability to multi-task and perform effectively under pressure -Comfortable interacting with all levels of management and roles within the client organization -Ability to effectively prioritize and escalate client issues as required -Exemplary communication and presentation skills to effectively explain possible solutions to a client's challenges and opportunities -Detailed, organized and results oriented -Ability to learn and assimilate technical information quickly -Enthusiasm, strong work ethic and a positive attitude Does that sound like you? If so, please send me the following info: (this is required to be considered for an interview - you will not get through to the next stage if you do not send us the following) -Your Skype ID for a video interview -Your skill level with SEO and Digital Marketing -A YouTube video of yourself explaining (include link): Why you believe you're the best person for the job & your two primary strengths -Please confirm you have 2+ years of hands-on experience in the Digital Marketing industry (SEO, Social Media, PPC or Web Design). -Let us know if you have experience working with attorneys. This is preferred but not required. -Salary requirements (hourly rate) Please review our website,, and this video before applying: Thanks, Gerrid
Skills: Account Management Search Engine Optimization (SEO) Social Media Marketing WordPress
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are currently looking for E commerce customer service specialists with experience in the Amazon platform. Responsibilities: Respond to Amazon customer emails Handle customer complaints or concerns Call customers for reviews Process returns and refunds Process orders Respond to AZ claims etc. Requirements - Must be from US/Canada - Can work at least 20 hours a week - Can work on weekends - Can work at night (Eastern Time)
Skills: Customer service
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
Dear Consultant GMS International will be starting Virtual Classes in English, German, Swedish and Finnish soon. English The English classes will be divided into two groups General English Business English There is also an level scale that the students need to be divided into groups by. (we use the European language scale) There is of course a lot of topics to go through. We estimate to start English lessons in mid or late August. Each class will consist of maximum 4-6 students. The platform is construted in Moodle and includes a video function so you can see students and they can see you. You are able to work from home as long as you have a computer and a camera updated enough to works easily and smoothly with these functions. Please reply if you have an intressed to start working for us, we also need to agree about an hourly rate. Mr Lennart Falk
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Looking to hire a freelancer to take technical support/customer service calls for a small ISP located in the US. Would need to be available for full time work. Calls would include troubleshooting residential & business internet service failures, opening trouble tickets, handling billing questions, etc. Freelancer would need to fluently speak and understand the English language.
Skills: Customer service English English Grammar Technical Support