WORK FROM HOME
Hiring for all States except of California, Connecticut, Maryland, Massachusetts, New York, Oregon and Wisconsin.
With appropriate knowledge of the Company’s services and processes, the Customer Service Representative works from their home office to deliver the highest level of quality service to our customers. The Customer Resource Associate receives and responds to customer calls, inquiries, requests and complaints, which may require research and investigation to reach resolution; and delivers superior customer service in a prompt, respectful and courteous manner to ensure customer concerns are resolved.
While it is a part time position initially, the right individuals are able to work full time hours if they choose. Our Virtual Contact Center is open from 7AM – Midnight Eastern Time. Our reps are allowed to pick their own hours; work a minimum of 20 hours a week, with 5 of those on the weekend. Additional hours are available above the minimum.
Computer Desktop Requirements and Equipment
CPU- 1 GHZ Dual Core Processor or higher
Operating System- Windows 7 (Windows 8 Compatibility Coming Soon)
Memory- 2 GB of RAM or higher
USB headset with microphone
Microsoft Security Essentials
Hard Wired 3.0 Mbps download/1.0 Mpbs upload broadband Internet Service via DSL, Cable or Fiber Optic connection
Hard-wired land line telephone service
-High School Diploma, GED, or equivalent
-Customer Service Oriented
-Ability to participate and complete mandatory training
-Ability to multitask and work with computer systems, multiple screens and communicate with customers at the same time
NKWilliams Virtual Call Center
We service for top level customer service to many Fortune 500 companies with our work from home professionals.