You've landed at the right place. oDesk is now Upwork. Learn about the new platform.

Email Handling Jobs

151 were found based on your criteria {{ paging.total | number:0 }} were found based on your criteria

show all
  • Hourly ({{ jobTypeController.getFacetCount("hourly") | number:0}})
  • Fixed Price ({{ jobTypeController.getFacetCount("fixed") | number:0}})
show all
only
only
only
show all
only
only
only
only
only
show all
only
only
only
Looking for the Team App?
Download the New Upwork Team App
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
The Tenant Contact Manager (TCM) serves as the primary contact for tenants via phone and email, providing 24-hour coverage for a multi-unit rental property (8 units) on the east coast (EST) of the United States. Preferred Qualifications: • Customer Service experience • Property Management experience preferred • Fluent in English required • Fluent in Spanish preferred • Basic maintenance troubleshooting skills • Good communication skills with a willingness to deal with an unhappy tenant when necessary Responsibilities: The TCM must be accessible to receive tenant phone calls and emails 24-hours a day to handle both emergency and non-emergency calls according to the Off-Peak and Peak hour action plans. • Off-Peak Hours = Monday through Friday, 5PM-9AM EST; Saturday and Sunday • Peak Hours = Monday through Friday, 9AM-5PM EST Emergency Maintenance Calls: • Problem-solve with tenants to minimize damage and avoid overtime service calls and; • Determine if a true emergency exists & dispatch emergency maintenance vendor, if necessary, and; • Off-Peak: Immediately Email (then call the following day during peak hours) the Operations Manager with event details including; Tenant information (name, unit, phone number where they can be reached, email address) and details about the issue, actions taken, and necessary follow-up items. • Peak Hours: Immediately Email (then call) the Operations Manager with event details including; Tenant information (name, unit, phone number where they can be reached, email address) and details about the issue, actions taken, and necessary follow-up items. All Non-Emergency Maintenance Calls & Issues: • Assess tenant needs and issues • Email (call if necessary) the Operations Manager with details including; Tenant information (name, unit, phone number where they can be reached, email address, best time to reach them) and details about the issue, actions taken, and necessary follow-up items.
Skills: Email Handling Customer service Property Management Telephone Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Seeking a person with customer support / account management experience to handle questions our customers have relating to our website or their accounts. Could include outbound calls as well to obtain updated payment information, email addresses, or other info as needed. Background: We are an 18 year old online community consisting of businesses who buy and sell computer related IT equipment. We need someone to help us field their questions, and to keep our member information up to date. Requirements: - Experience in a customer support role. - Excellent verbal communication skills - Excellent written communication skills - Technology to support QUALITY VOIP calls - Good people skills. - Reliable - Flexible schedule - 10-15 hours per week
  • Number of freelancers needed: 2
Skills: Email Handling Administrative Support Call Handling Customer service
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
We are looking for a reliable, proficient freelancer who is able to support our Turkish market in the areas of Customer Service (via phone, email ticketing system, live chat), Product Approvals and Translations on an ongoing/part time basis. To be considered for this role you will need to demonstrate minimum 3 years in a similar role. Level of Japanese: native Level of English: fluent Full training will be provided for this position. Please apply with relevant experience and attach a copy of your current CV.
Skills: Email Handling Call Handling Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Approximately 5-10 people submit information from attorney websites asking for assistance on legal matters. The submission are received via phone, chat or email. The responsibilities of the agent/sales are below: There is no dialer pushing leads to you. This is not a high volume job. Receive Lead via email or phone or chat Call lead within seconds of receipt Go thru Script and if qualified, complete Google Spreadsheet Send Client Agreement via Docusign (electronic signing) Put Client Agreement into Dropbox Live Transfer qualified lead to Law Firm Follow up with potential clients who have not been contacted or have not signed the agreements. Skills: Staff/Agents English should be excellent, with little to no accent. Able to converse without using a script Be compassionate with potential clients who have been injured or suffered from legal issues Persuade person to sign the Docusign Client Agreement Must own their personal computer Have 5mbps download and 2 mbps upload with consistent uptime Cannot have children, dogs, noisy neighborhoods during hours of 9am EST and 9pm PST Paid every 2 weeks Please provide quote on an hourly basis.
Skills: Email Handling chat support Customer service Data Entry
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We're looking for a Virtual Assistant with customer service experience for about 20-30 hours per week. The ideal candidate will be part of an agency so that there is backup support in the event they become unavailable. The core responsibilities will include: -Email handling -Customer support (phone and email) -Project management The right agent will be someone who enjoys working independently and would like to work together for an extended period. They also enjoy helping people and solving problems.
Skills: Email Handling Administrative Support Customer support Google Apps
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I am looking for someone that can handle all of my customer service needs including -Answering Phone Calls -Returning Customer Emails -Following Up with customers You must speak very fluent conversational English and be able to work Monday - Friday 9am - 6 pm CST USA I will train you via skype, recorded phone calls and video on how to speak with customers and help them. Do NOT apply if you are not a very good English speaker.
Skills: Email Handling Phone Support Telephone Handling
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
ACCOUNTS RECEIVABLE plus ACTIVE x 2 positions available NOW, IMMEDIATE START. SKip tracing / Debt Collection ADMIN on not found or moved address clients who have taken out a cash loan $50-$500 with our various companies. They need to be followed up via email and sms daily which will be through Infusionsoft and also mobit.com and or 180sms.com for sms and email direct from email address provided from us , also infusionsoft log in . We require a systemised and attention to detail type of worker that has an accounting mind that can also work out amounts that are no owes due to the non response the client has chosen, you will then put them onto a new repayment arrangement that will need to be followed up on and monitored. Great opportunity to show your great attention to progress you will also see your results in the following weeks totals, so its important that you are great at excel and crm management as well as diligent relentless debt collection, this position will also involve once the debts are on top of in contacting our premium clients of over 8500 in sms and email marketing for new cash and homeloan reviews.
  • Number of freelancers needed: 5
Skills: Email Handling Account Management Accounting Accounts Receivable Management
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We keep re-posting because we keep growing! Come join us in disrupting the billion+ dollar per year home services industry! Ezhome.com is a company cofounded earlier in the year by Odysseas (co-founder of odesk) and Spiros (cofounder or PatternInsights). Located in Palo Alto, ezhome already has significant traction, a staff of almost a 100 people (the majority of them “upworkers") and has received significant funding from top VC firms in the valley. We aim to revolutionize the home services space, the way oDesk revolutionized how the world works! We have more customers than we can handle, and have been growing fast! We're looking for a few warm personalities with exceptional customer service skills to care for our customers end-to-end. For more information on our company, please visit our website at www.ezhome.com! There is HUGE potential for career growth! Job responsibilities: - Manage a set territory of customers as their main point of contact and the primary person responsible for keeping them happy. Examples of daily communications may involve, upgrading a current plan level, coordinating a visit for an irrigation check or repair, monitoring and issuing referral credits, answering general service questions, etc. - Update CRM / Customer Relationship Management System (multiple steps involved per appointment) - Respond to customers in a timely manner and document all communication in Zendesk and/or our in house app. - Communicate as a responsive and friendly team player between the Sales Team, Service Team and customers Requirements: - Must be Located in the UNITED STATES or CANADA! - Native English speakers only please, must have great oral and written communication skills - Tech-savvy and familiar with Microsoft Office and / or Google docs - Able to multi-task in a fast paced environment and keep an ever growing list of client accounts in order - Detail oriented to complete and appropriately document tasks in multi-step processes - Quick on the computer to interface with multiple programs/websites/spreadsheets at once (e.g. email, internet, calendars, maps, billing app, CRM software, time tracking app, photo manipulation software) - Knowledgable and/or willingness to learn about the gardening/landscaping industry is a plus! -Starting pay range is $13-15/hour (exclusive of the upwork fee - the freelancer's portion). Must be willing to start in this range. Hours: Looking for someone who can work FULL TIME during business hours PST. This is a 40+ hour/week role and must be fully available M-F 9 - 5:30 PT. Possible work one day on the weekend (for 4 - 5 hrs) in exchange for a weekday with modified/reduced hours. If you meet the above requirements, we want to talk to you!
  • Number of freelancers needed: 3
Skills: Email Handling Customer service English Helpdesk
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Viral Marketing, LLC is looking for someone to lead our customer support efforts for our website elitedealclub.com! Elitedealclub.com is an online daily deals site with over 100,000 subscribers signed up to have access to deals that go live every day. We want a reliable person that we can trust to free up our time to grow the company. We are looking for someone with the following skills and traits: -Ability to learn quickly. We need you to learn our systems and be up and running fully within a few days from the start. We'll train and help out along the way of course. -Flexible working hours and ability to adapt to changes. We are wanting someone available 7 days per week. -Proven communication skills. Must be able to speak and write in english strongly. -Job requires friendly demeanor both in email and phone support. -Previous customer support experience preferred. -Proven knowledge of the Amazon Marketplace is preferred.
  • Number of freelancers needed: 5
Skills: Email Handling Customer support Typing
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking for someone with impeccable English skills and great people skills to handle our customer service email and manage our inventory and Amazon accounts. You must be able to resolve issues with customers, handle returns and refunds, collect customer feedback that will help us improve products. We want to make sure all of our customers feel cared for, understood, and loved. We are an Outdoor Adventure products brand and are growing rapidly. This position will start part time and grow to a full time job, with the ability to continue to move up in the company. PLEASE RESPOND BY RECORDING A VIDEO OF YOURSELF ANSWERING THE FOLLOWING QUESTIONS (share the link to the video in your application): Why do you want this job/why should we add you to our team? What past experiences have prepared you for this job? What are your passions outside of work? What was your best customer service experience as a customer?
Skills: Email Handling Administrative Support Customer service Customer support
Looking for the Team App?
Download the New Upwork Team App
Fixed Price Budget - ${{ job.amount.amount | number:0 }} to ${{ job.maxAmount.amount | number:0 }} Fixed-Price - Est. Budget: ${{ job.amount.amount | number:0 }} Open to Suggestion Hourly - Est. Time: {{ [job.duration, job.engagement].join(', ') }} - Posted
Skills: {{ skill.prettyName }}
Looking for the Team App?
Download the New Upwork Team App