Email Handling Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Position: Customer service Admin support Duties: Schedule, update and confirm appointments Process payments Description: Desired availability: 6 days a week, 8am-6pm. Individual will manage our operations process. All operational tasks are linked to a pipeline. This pipeline is color coded and dictates tasks throughout the job life cycle. The pipeline is in spreadsheet format so MUST BE COMFORTABLE WITH EXCEL. For tasks, individual should also be familiar with programs like, Microsoft Outlook, Authorize.Net, Acuity Scheduling, Google Drive (all programs) and others. Individuals who possess, multiple devices (i.e. laptop AND tablet), will have the capabilities to perform tasks in the most efficient manner. Attention to detail is key. Training is 30 minutes and will consist of videos and exercises. Individual will be assessed on accuracy. Material will be provided prior to interview. The answer to question 3 is 34. Details will be discussed post-response. We are managing a network and you will be on our team. Teams communicate, so you must be able to communicate via phone, text, email in a reasonable manner. All outbound calls are for confirmations of scheduled appointments. Please be capable of TEXTING AS A MEANS OF COMMUNICATION. The training and hiring process can be completed remotely, if you have text/Upwork messenger capabilities. Respond if interested.
Skills: Email Handling Administrative Support Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Target hourly rate is about $2-3/hour to start, obviously increasing upwards with experience (top tier staff handling projects average up to $100-$125/hour). You have a very short time to get on-boarded and learn the job, so if you are not highly available at the start, DO NOT APPLY. Successful freelancer: up and operational in 15 - 30 minutes Unsuccessful freelancer: took a month to explain this job in various emails and still didn't get it. You are given strict deadlines from the start to minimize job failure. Job description: Job requires analytical skills and a lot of autonomy to do the logical thing in most cases. You must be available 8am - 5pm Pacific Time (Vancouver/Los Angeles). Time is not flexible. Customers do not request help during the time they are sleeping - thank you. Your job is to look at incoming items, provide front-of-line responses during business hours (PST/PDT), find and assign items to a case if it's open and notify upper level staff of any incidents. --- We communicate regularly with our clients and need someone to work with us up to 3 - 4 hours a day (5 - 7 days a week) to manage these emails by: * responding to requests from clients, * categorizing messages (using our filing system) and * ensuring important and unread messages remain unread, so they may be reviewed by our more experienced staff. This job requires excellent written English skills (you need to comprehend the client's request) as well as the ability to understand and follow instructions carefully. You must be able to communicate with your manager in a timely manner. It would be appreciated if you could fix the time you will be doing the work on a daily basis so we know exactly when we can expect to process incoming mail. It is an must to have Microsoft Outlook installed and a fast Internet connection. Outlook 2003 is not compatible with our server but do tell us what version of Outlook you are using. ***** Provide us with your result from speedtest.net (the PNG link, please, no attachments, no other erroneous data) in the very first line of your application or cover letter so we can ensure your Internet is fast enough for our needs and to ensure you have read this message in its entirety. + If your speed is less than 1.5mbps up and 1.5mbps down, please don't apply. There is no way you can do this job. You wouldn't even be able to connect Outlook to our Exchange server - so PLEASE don't waste time, ok? + If you don't have Outlook on a late-model PC, please don't apply. + If you are located in India, Bangladesh, Pakistan or Sri Lanka or you were born or raised in these countries, please DO NOT apply (you will be reported to UpWork and your likelihood of being seen on other jobs goes down). Also, this job is a long-term job, it is a repetitive job, if you feel that you're not going to be around in 2 months or 6 months, please don't apply. We have been running this business and have had this need for over 14 years. --- Skills: basic, Outlook, English, Language, Categorization, Helpdesk, design, microsoft-outlook, categorization and filing
Skills: Email Handling Customer service Filing Helpdesk
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Position: Full-Time: 35 hours per week, 5 hours per day Mon-Fri and 2 hours and 30 minutes per day Sat-Sun Time Zone: Working hours between 02:30pm-07:30pm GMT Daily Reporting: A short bullet point email at the end of each day summarising what you have done. Proposed Compensation: Basic Pay plus commission on meeting targets Tasks and Skills Manage my Facebook account by handling customer's questions and entering the information about the new customers into the CRM system. Other tasks include post bumping and daily lead generation activities. Daily Tasks • Converse with customers on Facebook via privates messages and input the necessary information into the CRM system. • Post bumping • Search through Facebook groups for potential customers and contact them. • Lead generation, find new customers via following the set process Please put the word "Soles" somewhere in your application. Essential Prerequisites • Must be able to carryout step by step tasks accurately • Must be able to respond back to me quickly • Must pay close attention to detail • Must be trustworthy and honest • Must have excellent English writing skills and understanding. • Must know how to use Facebook, in particular how to chat to people and navigate through Facebook groups and fan pages. • Must own a personal computer and have a reliable internet connection as you will be required to download software which can only be used on one device. • Must be able to follow the work manual. Customer's questions will be answered via the assistant checking the manual and copying and pasting the set answers in the message box when conversing with customers. (Assistant must be able to read customer responses and amend the script accordingly).
Skills: Email Handling Cold calling Customer service Internet research
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Duties of position include, but are not limited to, the following: Assist in preparing mailings and folders for board meetings and/or other documents for the Executive Director/CEO. Maintain an accurate filing system for the CEO and the corporate office. Maintain the minutes of all Board Meetings and serve as recorder of minutes as requested. Provide assistance to the Office of Community Relations and Fund Development as requested. Demonstrate/perform assigned duties in a compassionate manner in accordance with the mission/values of Evangelical Homes of Michigan. Manage all aspects of the CEO's calendar including support materials for appointments and meetings. Arrange and manage all national travel needs of the CEO. Assist the Chief Executive Officer in planning, developing, organizing, implementing, and directing the day-to-day functions of the corporate office, its programs and activities. Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the office. Represent Evangelical Homes of Michigan in dealings with outside agencies, including governmental agencies and third party payers, or provide an authorized representative of the corporate office when unable to attend such meetings. Assist and contribute to the creation and production of executive briefings and meeting content with the use of Microsoft Office Suite programs.
Skills: Email Handling Administrative Support Appointment Setting Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Come join us in disrupting the billion+ dollar per year home services industry! Ezhome.com is a company cofounded earlier in the year by Odysseas (co-founder of odesk) and Spiros (cofounder or PatternInsights). Located in Palo Alto, ezhome already has significant traction, a staff of almost a 100 people (the majority of them “upworkers") and has received significant funding from top VC firms in the valley. We aim to revolutionize the home services space, the way oDesk revolutionized how the world works! We have more customers than we can handle, and have been growing fast! We're looking for a warm personality with exceptional organizational, and cutomer service skills (some sales background a plus too) to take ownership of onboarding our new customers and ensure that their first impression of us and our service is top-notch! For more information on our company, please visit our website at www.ezhome.com! There is HUGE potential for career growth! Job responsibilities: - Function as the main point of contact for new customers, until the point that their first service has been completed - Reach out to newly signed on customers to communicate costs and sell them on a cleanup when they indicate that their yard requires an extra level of care prior to their maintenance service -Manage scheduling of cleanups and ensure that first maintenance visits are scheduled both timely and seamlessly - Update our CRM (Customer Relationship Management System) as needed and function as a "Project Manager" for our customers who need cleanups - Respond to customers in a timely manner and document all communication in Zendesk and/or our in house app. Requirements: - Must be Located in the UNITED STATES or CANADA! - Native English speakers only please, must have great oral and written communication skills - Tech-savvy- familiar with Microsoft Office and / or Google docs and able to learn new apps easily - Able to multi-task in a fast-paced and fast-changing environment - Detail oriented to complete and appropriately document tasks in multi-step processes - Very comfortable with warm sales (selling customers on a service that they indicated they need - no cold sales involved) - Quick on the computer to interface with multiple programs/websites/spreadsheets at once (e.g. email, internet, calendars, maps, billing app, CRM software, time tracking app, photo manipulation software) - Knowledgable and/or willingness to learn about the gardening/landscaping industry is a plus! -Starting pay range is $13-15/hour (exclusive of the upwork fee - the freelancer's portion). Must be willing to start in this range. Hours: Looking for someone who can work FULL TIME during business hours PST. This is a 40+ hour/week role and must be fully available M-F 9-5:30 PT. Would strongly prefer some Saturday availability as well (possibly in exchange for slightly modified weekday schedule). If you meet the above requirements, we want to talk to you!
Skills: Email Handling Customer service English Helpdesk
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are property management company that is based in the United States but is planning to put a branch here in the Philippines. We are looking for outstanding technical support representatives who will be part of our Business Process Associates team. Job responsibilities will be: * Monitor all transactions and ensure compliance to quality regulations and maintain effective relationships with clients. * Will serve as the Escalation Team and will have authority on how to handle certain situations. * Coordinate with internal and external clients and provide assistance on phone and resolved all queries. * Will be responsible for Post – leasing process, posting notices, health and safety inspections and handling Tookan app. * Documents all transactions on an everyday basis and update as the process changes. Collate metrics from various associates and prepare appropriate reports. * Coordinate with team members and ensure achievement of all team objectives and goals. * Analyze all issues of internal and external clients and provide effective resolutions for same. * Maintain knowledge on all technical information and resolve all issues in transactions and perform correction where require. * Manage everyday work activities and informed supervisor appropriately. Qualifications: * College graduate * Atleast 1 year in the BPO industry as a Technical Support Representative. * Can work with minimal supervision. * Amenable to change. * Can work in shifting schedule. NOTE!!! * We need someone who's from Davao, Philippines. As of the moment, we're still on a homebased set up but will soon be moving in to our own office. We need someone who can fully commit and start immediately and we mean right after the interview! We are offering $2 - $3/hour for starting salary. Thank you.
  • Number of freelancers needed: 10
Skills: Email Handling Customer service Email Technical Support technical analysis
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Due to our continuing growth we are currently looking for motivated individuals to join our team. Multiple full time positions available which may include weekends. The primary responsibilities include: Setting inspection appointments on behalf of insurance companies and handling inbound and outbound calls with strong customer service skills. Problem solving skills, attention to detail and ability to multi-task in a fast paced work environment are a must. This is not a commission or sales position. *Multiple shifts available* o Preferred to have a minimum of 12 months customer service/office experience. o Be able to speak and read English clearly, professionally and fluently. o Be able to type a minimum of 40-50 words per minute. o Bilingual a plus o Must be able to work independently o Ability to effectively work within established contractual turnaround times required o Starting pay D.O.E. o Must be able to pass background check
Skills: Email Handling Administrative Support Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Liaison will be reporting to a supervisor who will provide: - Vendor contact information - Guidance in addressing specific issues that come up with vendors - Oversight for QA You will be responsible for contacting vendors who are going to either join our list of current vendors or current vendors with a packet of information that they will need to read, understand, sign and fill out completely prior to completion of the transaction. Some vendors may not be accustomed to our item forms and need assistance filling out every portion of the form. You will be instructed on what needs to be done prior to final review. If they send back incomplete, you need to identify each criterion missed and inform the vendor of these missing components and ensure they fill everything out completely before sending over to your supervisor for final approval and send off to the analytics team. There will be training involved, however it will be imperative that some level of intuition is gained through the process that less and less oversight is required in order to complete the tasks assigned. This will be a full-time assignment and you will be required to work during PST (San Diego, CA) daylight hours. Will need to speak and write English at a high level of proficiency and must be easily comprehensible. A high scoring fluency test is preferred but not required.
Skills: Email Handling Customer support Data Entry Document review
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hello, We want a procurement person to work alongside our product and data research team. We are a renewable technology product sales company. Our website receives requests for products: price quotes must be given within 1 hour of the customer asking for them, so you must have made sure they are already there. You will chase Suppliers to get up to date product prices. You will create relationships, grow and maintain them. You will get price updates daily. You will set up Distributer relationships daily. You must respond to emails, and work on Saturdays. Must have: QUIET HOME/OWN OFFICE, a smart phone, laptop/desktop computer, PERFECTLY CLEAR SKYPE CONNECTION WHEN TALKING, HIGH SPEED INTERNET, PERFECT WRITTEN AND SPOKEN ENGLISH, HIGH INTELLIGENCE, INITIATIVE. It is important when you receive emails and phone calls: you quickly respond to them. You will send email and chase up on these emails using the telephone. A Skype account is provided for calls and paid for. You will give price quotes to customers using given method and pdf the quote invoice. MUST HAVE UNIVERSITY DEGREE, AND PROVE IT! MUST HAVE RELEVANT EXPERIENCE, AND PROVE IT! PREFERENCE WILL BE GIVEN TO PERSONS WITH ELECTRONIC/ELECTRICAL ENGINEERING EXPERIENCE/QUALIFICATIONS. You need to be available online 9AM-5PM London UK hours. WE WANT PEOPLE THAT WORK OVERTIME, LOVE THIS JOB, AND MAKE IT THEIR OWN. WE WANT PEOPLE WHO CARE ABOUT THIS JOB. BONUSES WILL BE AWARDED FOR EXCELLENT PERFORMANCE! WE WANT HARD WORKERS WHO DELIVER TOP QUALITY WORK.
Skills: Email Handling Administrative Support Appointment Setting Customer service