Customer Service Jobs

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Fixed-Price - Entry Level ($) - Est. Budget: $50 - Posted
This is a long term job so I need serious people you will be Working as an agent for company owners to check the quality of their services you will spy on workers and report their behavior spend 2-7mins on the phone you will be getting paid $2 to $5 a call this is a great way to earn if you are looking for a long term job if you have more then one phone line you can earn more money..
Skills: Call Handling chat support Customer service Phone Support Telephone Handling
Fixed-Price - Entry Level ($) - Est. Budget: $50 - Posted
Hello , I need to hire a Korea Speaking VA in South Korea with local Phone no. The job description will be as following: We have a product that we sell online/offline. If a customer calls for inquiry you will need to respond in the local Korean Language. After the call you will be required to send the email to us in English about the inquiry. This will be an ongoing job with lesser than 5/calls per month.
Skills: Translation Korean English Virtual Assistant
Fixed-Price - Expert ($$$) - Est. Budget: $50,000 - Posted
I need to automate responses to my customers. Now in my third year of online retailing, there are a number of questions that my customers repeatedly ask. Despite information being available on our website or previously sent via email, customers still make daily requests via 800 #, email and chat functions on my website. I would like to build some basic AI to help customers that have basic questions, relating to: - product sizing - shipping, returns and exchanges - order updates/cancellations Going one step further, if it was possible to tie in the AI to execute tasks with a myriad of databases and files currently used to manage the business, that would be excellent. For example, after customer requests an exchange, the order would need to be entered into our WMS to be shipped, entries would need to be made in internal spreadsheets to track the return and exchange, tracking information would need to be obtained and sent to customer. This is a long-term project. Not even sure if it's possible but I have to imagine that there's a way to automate some portion of my business. Thanks!
Fixed-Price - Intermediate ($$) - Est. Budget: $1,000 - Posted
We are looking for a person to help us with our customer support phone line, by being a concierge to our email service help-line. Our new top star needs to be native in English, to work from home, via Skype, for 8 hours a day, for a week, Monday to Sunday, from 10 am to 6 pm EST. Basically, all he or she must do is: - To answer phone calls from a Skype number that we will offer. - Listen up to the customers’ issues and questions and ask them for an email address, where they will receive a resolution. - Write down the issue within an email and forward it to our customer support email department, together with the customer's reply email address. - Send us, each day, at the end of the working schedule, the recorded calls and the total number of calls received during the day. The calls will be related to some eBooks sold online. The questions will, most likely, regard refunds and questions about the topic of the eBooks. The job only requires to answer the phone, be nice, polite, understanding with customers, calm them down and make them understand that any question or issue they might has been forwarded and will be solved via email in max. 24 hours. Please only apply if you are native in English and willing to work for an entire week. We will offer training and will be available for questions during the project. Thank you!
Skills: Call Handling Computer Skills Customer service Customer support Email Handling Phone Support
Fixed-Price - Intermediate ($$) - Est. Budget: $300 - Posted
We are a small company making wood fired outdoor hot tubs. We need sales partner in Germany for trading on ebay. We can provide product + delivery + warranty service. Sales partner should take care of sales, customer care, ebay administration. Our main market is Sweden and Norway now, but we are looking to expand sales in Germany. Any ideas for cooperation are welcome. We are willing to pay the reward based on sales, but can pay hourly as well.
Skills: Customer service Email Handling Telephone Handling
Fixed-Price - Intermediate ($$) - Est. Budget: $5,000 - Posted
IMPORTANT: note that if you are not a Italian native or fluent speaker, your proposal will be reported to Upwork as spam. JOB INTRODUCTION We are looking for Customer Service Representatives for our Italian websites: lightinthebox(dot)com(slash)it miniinthebox(dot)com(slash)it This is a fixed position working from home, 5 days a week, 4 hours a day, going on indefinitely. Please consider this when you apply, don't send us a proposal if you are just looking for a short term or temporary job. JOB DESCRIPTION You will deal with requests from our customers by e-mail through our ticketing system. We will have detailed training sessions where you will be given details about the procedures to be followed; we will show you how to deal with different requests and how to get information from different systems. You will have a mentor/point of contact assigned in our office dedicated to solve any problems that you may encounter during your work. OUR APPROACH TO FREELANCERS AND REMOTE EMPLOYEES As you can see from our many job posts, most of them offering fixed positions, we employ many freelancers and we plan to scale this even more in the future. Freelancers and remote staff are a core part of our company, we don't post these jobs to cover a temporary need, which means that there can be development and career opportunities if you show us your talent, such as managing or leading a team of remote employees. COMPENSATION DETAILS For this work we will pay 425 US$ per month, that's 425 US$ per month net for you after platform fees. Payments for the month will be released around the 10th of the next month, so for example for your work in June, you will receive your salary on the 10th of July (it could be one or two days late if the 10th falls on a weekend). Note that it is up to you to research and comply to local regulations and laws in your country regarding your income deriving from freelance work, as well as to pay any applicable taxes. We will not pay additional contributions or taxes apart from your salary. APPLICATION REQUIREMENTS Please don't send a boilerplate proposal, we will discard those immediately. Have a look at our sites and let us know what you think. You can of course tell us about your experience, but please emphasize how it's relevant to this position. Again, this is a fixed, long-term position, please don't apply if you are not fully committed to working with us for a long time. Start your proposal with "I have read the job description fully and I understand and agree to the job conditions and payment", this will let us know that you have carefully read the whole job post. With your proposal please include: 1) The test that I am posting with the job; 2) Your CV; (please include both the test and your CV in zip format if you can only upload one file with your proposal); 3) Your E-mail address; 4) Your Skype ID. Our HR department will contact you to arrange a video interview, as we have lots of applicants for our jobs, we need interviews to select the most suitable candidate. Good luck for your application!
Skills: Customer service Customer support Italian
Fixed-Price - Intermediate ($$) - Est. Budget: $5,000 - Posted
IMPORTANT: note that if you are not a French native or fluent speaker, your proposal will be reported to Upwork as spam. JOB INTRODUCTION We are looking for Customer Service Representatives for our French websites: This is a fixed position working from home, 5 days a week, Monday to Friday, 8 hours a day, going on indefinitely. Please consider this when you apply, don't send us a proposal if you are just looking for a short term or temporary job. JOB DESCRIPTION You will deal with requests from our customers by e-mail through our ticketing system. We will have detailed training sessions where you will be given details about the procedures to be followed; we will show you how to deal with different requests and how to get information from different systems. You will have a mentor/point of contact assigned in our office dedicated to solve any problems that you may encounter during your work. OUR APPROACH TO FREELANCERS AND REMOTE EMPLOYEES As you can see from our many job posts, most of them offering fixed positions, we employ many freelancers and we plan to scale this even more in the future. Freelancers and remote staff are a core part of our company, we don't post these jobs to cover a temporary need, which means that there can be development and career opportunities if you show us your talent, such as managing or leading a team of remote employees. COMPENSATION DETAILS For this work we will pay 935 US$ per month, that's 850 US$ per month net for you after platform fees. Payments for the month will be released around the 10th of the next month, so for example for your work in June, you will receive your salary on the 10th of July (it could be one or two days late if the 10th falls on a weekend). Note that it is up to you to research and comply to local regulations and laws in your country regarding your income deriving from freelance work, as well as to pay any applicable taxes. We will not pay additional contributions or taxes apart from your salary. APPLICATION REQUIREMENTS Please don't send a boilerplate proposal, we will discard those immediately. Have a look at our sites and let us know what you think. You can of course tell us about your experience, but please emphasize how it's relevant to this position. Again, this is a fixed, long-term position, please don't apply if you are not fully committed to working with us for a long time. Start your proposal with "I have read the job description fully and I understand and agree to the job conditions and payment", this will let us know that you have carefully read the whole job post. With your proposal please include: 1) The test that I am posting with the job; 2) Your CV; (please include both the test and your CV in zip format if you can only upload one file with your proposal); Our HR department will contact you to arrange a video interview, as we have lots of applicants for our jobs, we need interviews to select the most suitable candidate. Good luck for your application!
Skills: Customer service Customer support French