IMPORTANT: note that if you are not a German native or fluent speaker, your proposal will be reported to Upwork as spam.
We are looking for Customer Service Representatives for our German websites:
This is a fixed position working from home, 5 days a week, 4 hours a day, going on indefinitely. Please consider this when you apply, don't send us a proposal if you are just looking for a short term or temporary job.
You will deal with requests from our customers by e-mail through our ticketing system.
We will have detailed training sessions where you will be given details about the procedures to be followed; we will show you how to deal with different requests and how to get information from different systems. You will have a mentor/point of contact assigned in our office dedicated to solve any problems that you may encounter during your work.
OUR APPROACH TO FREELANCERS AND REMOTE EMPLOYEES
As you can see from our many job posts, most of them offering fixed positions, we employ many freelancers and we plan to scale this even more in the future. Freelancers and remote staff are a core part of our company, we don't post these jobs to cover a temporary need, which means that there can be development and career opportunities if you show us your talent, such as managing or leading a team of remote employees.
For this work we will pay 500 US$ per month net for you after platform fees. Payments for the month will be released around the 10th of the next month, so for example for your work in June, you will receive your salary on the 10th of July (it could be one or two days late if the 10th falls on a weekend).
Note that it is up to you to research and comply to local regulations and laws in your country regarding your income deriving from freelance work, as well as to pay any applicable taxes. We will not pay additional contributions or taxes apart from your salary.
Please don't send a boilerplate proposal, we will discard those immediately. Have a look at our sites and let us know what you think. You can of course tell us about your experience, but please emphasize how it's relevant to this position.
Again, this is a fixed, long-term position, please don't apply if you are not fully committed to working with us for a long time.
Start your proposal with "I have read the job description fully and I understand and agree to the job conditions and payment", this will let us know that you have carefully read the whole job post. With your proposal please include:
1) The test that I am posting with the job;
2) Your CV;
(please include both the test and your CV in zip format if you can only upload one file with your proposal);
3) E-mail address and Skype
Our HR department will contact you to arrange a video interview, as we have lots of applicants for our jobs, we need interviews to select the most suitable candidate.
Good luck for your application!