We are a USA based Technical support company looking for individual freelancers for customer support/technical support and inbound sales
You will be receiving Inbound calls from potentials customers. You need to solve their issues and sales our services.
No outbound telemarketing required. Only Inbound calls
Working hours : Monday to Friday 11 am to 7 PM EST
YOU MUST HAVE A GREAT VOICE WITH A GOOD ACCENT
MUST HAVE A GOOD BROADBAND CABLE INTERNET CONNECT
MUST HAVE A HEADSET WITH NOISE CANCELLING MICROPHONE
THIS JOB REQUIRES A GREAT PATIENT, IF YOU DONT HAVE IT STAY AWAY
MUST HAVE GOOD KNOWLEDGE ABOUT COMPUTER AND INTERNET
you will get basic salary as $100 per week + bonuses
We require you to work 6-7 hours a day
Please record this message " Thank you for calling central online my name is Daniel/rosita
How may i direct your call today?" and Attached here.
NO APPLICATION WILL BE ACCEPTED WITHOUT VOICE SAMPLE
Answer calls and provide the required information by resolving queries. This task is performed by following standards of the company and maintaining premium quality of services.
Coordinate with the clients, try to know their concerns by avoiding any interruption in conversation, etc.
Facilitate sales of all products and services according to the client's needs
Address all complaints of the customers and make sure that they are resolved in time and within the given guidelines
Assist and guide customers with all the required knowledge of the services and goods. Prepare bills and make repairs if required.
Supervise the unresolved complaints and ensure that they are resolved in the given time frame by keeping the needs of the customer in mind.
Analyze the client's requirement after conversation with them and recommend products, plans or services that will match their needs
Keep a track of the potential customers and their requirements
Improving sales and promoting new products and services by following the standard and maintaining the reputation of the company are some of the major tasks included in the inbound sales representative responsibilities.
At least 6 months of employment working in a call center preferred.