Customer Service Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $19,700 - Posted
The Candidate: We are looking for German / English speaking concierge service specialists who have an incredible passion and drive for perfection. Job Purpose: A successful candidate will be dealing with some extraordinary requests on behalf of some demanding customers. Whatever a customer needs and wherever they are in the world (provided it is legal and ethical), you will be expected to deliver solutions to delight them. As a Concierge Service Specialist you will be responsible for providing world class customer service. You will be responsible for taking personal ownership for researching and delivering customer focused tailor made solutions. Dimensions and operating environment AXA Travel Insurance is part of the AXA Assistance Group, an international network providing services for corporate and individual clients. The AXA Assistance Group has a presence in over 30 countries covering five continents, with a workforce in excess of 2500. AXA Travel Insurance itself currently has approximately 250 employees based mainly in the UK, with a small finance office in Ireland. Responsabilities: Answering incoming calls in either German & English Managing incoming requests from VIP clients in a timely manner Ensuring quality service is delivered and targets are met Share knowledge on travel destinations, special interests, events and suppliers Recording accurate customer records Providing assistance and advice to customers whilst they are abroad Standard Elements: You are required to adhere at all times to all and any regulatory requirements that apply to AXA Assistance UK. In the course of your duties, you are required to always consider the needs of the customer and how best you can serve them, for example always having regard to our requirements to treat our customers fairly. Salary: - £17,500-£18,000 per annum (dependent on experience) + £500 Language Allowance + shift allowance (10% day shift, 25% night shift) + Development oportunities + Generous range of benefits. - We will also offer a £1000 relocation support allowance to candidates relocating to the UK. Working Hours + Starting date: - 31st October 2016 (offsite training required) - As soon as possible (14th November 2016) (28th November 2016) - The weekly shifts are 4 on, 4 off work days, with every shift lasting 10 hours + 1 hour unpaid lunch. - The night shift starts at 21.00 and ends at 8.00 Training: Start date 31/10/2016 - 2 weeks offsite training – expenses will be covered. Start dates in November will be based in Redhill for training Annual leave - we are unable to accommodate any annual leave during the training period of 4 weeks. Personal Specification: Fluency in English & German to Native Level (C1/C2) - verbal and written communication Strong customer service skills Excellent telephone manner and interpersonal skills Excellent organisational and time management skills Proficient IT skills You must be a team player with the ability to multitask and effectively manage your time, whilst delivering exceptional customer service. - Please ensure that you have the right to work in the UK before applying for the role. - Required to work bank hols inc Christmas and New Year.
Skills: Customer service
Fixed-Price - Entry Level ($) - Est. Budget: $20 - Posted
Voice-over on short Real Estate video's, must speak very professional clear English. Male or Female friendly happy PROFESSIONAL voice, the type of voice who does appeal to married couples their ages range from 20's to 50's. We do not want a voice that sounds like a sales pitch, ALL OUR CLIENTS want only a FRIENDLY, POSITIVE voice that they can trust. Our clients often become our friends and enjoy weekends and holidays with our families, we treat them with great respect in every way. If you have this type of voices, we will give you plenty of work, all the time. We are going back to re-record hundreds of our videos to better fit our clients/friends. We will hire one male voice and one female voice. We will pay per video, 30 second to 3 min each, we could have 5 per day sometimes. Gary
Skills: Customer service english tutoring
Fixed-Price - Intermediate ($$) - Est. Budget: $500 - Posted
We are looking for a positive, kind, and intelligent customer satisfaction team member to join our online business! We need someone that is efficient, thorough, hard working, and extremely good at treating customers with the utmost respect. We work with VIPs, and we need someone that can communicate with them via chat and phone, with respect and kindness. Responsibilities: - Respond to Online Customer Chats Immediately throughout the day (usually around 5 to 10 a day) - Answer customer calls (usually around 7 a day) Pay will be a set $500 a month to start with possible raises, promotions, and additional responsibilities in the future if we are happy with how you fit into our team. Thanks!
Skills: Call Handling chat support Customer service Phone Support Telephone Handling
Fixed-Price - Intermediate ($$) - Est. Budget: $5,000 - Posted
IMPORTANT: note that if you are not a Portuguese native or fluent speaker, your proposal will be reported to Upwork as spam. JOB INTRODUCTION We are looking for Customer Service Representatives for our Portuguese websites: lightinthebox(dot)com(slash)pt miniinthebox(dot)com(slash)pt This is a fixed position working from home, 5 days a week, 4 hours a day, Saturday to Wednesday, going on indefinitely. Please consider this when you apply, don't send us a proposal if you are just looking for a short term or temporary job. JOB DESCRIPTION You will deal with requests from our customers by e-mail through our ticketing system. We will have detailed training sessions where you will be given details about the procedures to be followed; we will show you how to deal with different requests and how to get information from different systems. You will have a mentor/point of contact assigned in our office dedicated to solve any problems that you may encounter during your work. OUR APPROACH TO FREELANCERS AND REMOTE EMPLOYEES As you can see from our many job posts, most of them offering fixed positions, we employ many freelancers and we plan to scale this even more in the future. Freelancers and remote staff are a core part of our company, we don't post these jobs to cover a temporary need, which means that there can be development and career opportunities if you show us your talent, such as managing or leading a team of remote employees. COMPENSATION DETAILS For this work we will pay 500 US$ per month, that's 450 US$ per month net for you after platform fees. Payments for the month will be released around the 10th of the next month, so for example for your work in June, you will receive your salary on the 10th of July (it could be one or two days late if the 10th falls on a weekend). Note that it is up to you to research and comply to local regulations and laws in your country regarding your income deriving from freelance work, as well as to pay any applicable taxes. We will not pay additional contributions or taxes apart from your salary. APPLICATION REQUIREMENTS Please don't send a boilerplate proposal, we will discard those immediately. Have a look at our sites and let us know what you think. You can of course tell us about your experience, but please emphasize how it's relevant to this position. Again, this is a fixed, long-term position, please don't apply if you are not fully committed to working with us for a long time. Start your proposal with "I have read the job description fully and I understand and agree to the job conditions and payment", this will let us know that you have carefully read the whole job post. With your proposal please include: 1) The test that I am posting with the job; 2) Your CV; (please include both the test and your CV in zip format if you can only upload one file with your proposal); 3) Your Skype 4) Your e-mail address Our HR department will contact you to arrange a video interview, as we have lots of applicants for our jobs, we need interviews to select the most suitable candidate. Good luck for your application!
Skills: Customer service Customer support
Fixed-Price - Intermediate ($$) - Est. Budget: $150 - Posted
12 hours Live chat support for a Company from Nederlands. You are expected to be online and connected for the whole 12 hours duration. You can perform other tasks when there is no traffic as well. You will need to greet all the visitors as well to show us that you are active. The work time is - 9pm IST to 9am IST
Skills: Communications English Grammar Sales
Fixed-Price - Intermediate ($$) - Est. Budget: $1,600 - Posted
We are looking for a number of representatives to handle customer service duties for Denmark. Please send your "Skype id" together with your resume. Contractor requirements We are looking for a contractor who: 1. Is available for 8 hours per day. 2. Has worked in a customer service setting or a similar customer-satisfaction job. 3. Has a solid command of the Danish language. 4. Has 50% or more English for training and internal communication purposes. 5. Internet connection of 2Mb or more. It can not be wireless nor through a datacard. You should also test that you do not have a latency of over 100ms. You can test these requirements running a simple test at 6. Windows environment: We work with a windows based web program. We do require for you to have a computer that runs on windows or has a windows environment already installed. Your operating system must be original. 7. Headset: This headset can be simple but it must connect to your computer via USB. This is to ensure proper phone behavior and call quality. How to apply To apply, please respond with a cover letter that includes the following: 1. The language level that you have (should be 90% or above) 2. Your customer service experience 3. Your schedule availability In addition, please send us the results of the personality test that you may take at the link below: About the company We are a customer service call center with headquarters in California, US and San Jose, Costa Rica. We have been operating independently since 2007 and have successfully contracted remotely for over five years now.
Skills: Call Handling Customer support Danish
Fixed-Price - Intermediate ($$) - Est. Budget: $30 - Posted
For a current project in Mystery shopping we are asked to conduct calls for the Meeting and Event teams of a hotel chain in multiple languages. Where can you help out with? Placing a Mystery call and evaluate the call as well as the proposal according to a defined survey and submit it to the client. On average the call will take around 15 minutes and the entire process of evaluating the call and proposal will be max an hour. We will support you of course with all the details and technical requirements when needed. I can promise you its a great project and we are looking forward working with you on this together. We will pay you a fixed price of $30 per completed survey. You can do this easy from the couch and from home when you have some free time during the day (calls must be placed between (09:00 and 17:00). More details will be provided when you are interested :) All the best, Sander Wildschut
Skills: Writing
Fixed-Price - Intermediate ($$) - Est. Budget: $50 - Posted
Hi All, We need some active agents from Turkey (Ankara and Istanbul), Armenia (Yerevan) and UAE (Dubai) who can get US Embassy Interview Time. Best Sasan
Fixed-Price - Intermediate ($$) - Est. Budget: $50 - Posted
We are seeking a support / sales representative for our press release distribution company. You will primarily be doing sales over email so your writing skills must be excellent. You will be responding to sales inquiries from our website as well as from our CRM email blasts. Here is the pay schedule: - $0.10 per email reply up to 5 replies per potential customer [does not include requests to remove from mailing list] and $0.05 per email reply after 5. - However, if you close the sale and the potential customer completes an order, you will receive a $8 commission if they order our Standard Package ($35) and a $16 commission if they order our Premium Package ($75) The $50 budget would go towards your first 500 email replies or fewer, especially since the goal is that I want you to close sales and earn those commissions because it would be a win / win for both of us. If you are interested in this position, please respond back with answers to the following questions. You will be evaluated on your communication skills and analytical based on your response. 1. Do you prefer drinking coffee or tea, or none? And why? 2. How many 5MB files will fit in a 1GB harddrive? Explain how you've arrived at your answer. 3. A customer asks "What KPI's are in your report?" How would you go about answering this question (provided that you do not know what a KPI is nor have seen the report yet)?
Fixed-Price - Expert ($$$) - Est. Budget: $5 - Posted
PROJECT MANAGER MUST BE BASED IN MOROCCO: Project Manager is a key personnel position under this contract. The Project Manager will be responsible for project management, performance and completion of tasks and delivery orders. He or she will establish and monitor project plans and schedules and will have full authority to allocate resources to insure that the established and agreed upon plans and schedules are met. The project manager will manage the project’s costs, technical work, risks, and quality. He or she will also establish and maintain contact with the client, subcontractors (if applicable), and project team members. The project manager will ensure that all activities conform to the terms and conditions of the Contract. The Project Manager must hold a Bachelor’s degree (Masters preferred) in management, engineering, or business administration and formal certification (preferred) in a project management standard such a Project Management Professional (Project Management Institute) or PRINCE2 Practitioner. The Project Manager should have at least five (5) years of information system deployment and project management experience and at least two (2) years of experience as a project manager deploying similar information systems within the oil and gas industry. INFORMATION SYSTEMS SECURITY ENGINEER MUST BE BASED IN MOROCCO: The Contractor shall conduct a security risk assessment based on system architecture and external interfaces to identify potential security risks. Based on security requirements in the SRSD, the Contractor shall document the known risks and create mitigation plans and procedures for maintaining a secure environment. Each service (example VPN, FTP, SSH, etc.) available on each external interface shall be covered. System access controls, data protection, system security-related configurations and information exchange requirements shall be addressed. The Plan will also describe backup and recovery capabilities and recommended procedures as well as any impacts on the client’s network devices such as firewalls and routers. For each security requirement listed in the SRSD, the Security Plan shall identify the matching security design feature or operational procedure. The Security Plan will be developed by a competent Information Systems Security Engineer. This individual should have hands-on experience conducting analyses and developing network systems and information security practices, including operating systems, applications, TCP/IP, security architecture, multi-level security, intrusion detection, virus detection and control, and vulnerability assessments. He or she should hold a Bachelor’s degree and relevant industry certifications as well as three or more years of experience in information systems security.