Customer Service Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $250 - Posted
Global Forex Company looking for an individual to work full time on technical support for customers. 5PM to 1AM EST, Monday to Friday. Must understand Forex Trading Must understand MetaTrader 4 in detail Must have great computer skills Must take own initiative to solve customer challenges
Skills: Computer Skills Foreign Exchange Trading MetaTrader 4 (MT4) MQL 4 Technical Support
Fixed-Price - Intermediate ($$) - Est. Budget: $500 - Posted
Circles.Life, an operating brand of Singapore-based Liberty Wireless, is a mobile company set to transform the regional telecommunications industry. Circles.Life is bringing the power of mobile to the people of Singapore in 2015 and to other parts of Asia Pacific later. Our mobile service is designed for the mobile data user of today and we focus on innovative data focused mobile packages and an unparalleled customer experience. Our objective is to empower the mobile user with control over their communication needs. Circles.Life is led by a management team with strong local and international experience in building telecommunications and technology businesses. With more than 8 nationalities, we are a diverse workplace. The Customer Happiness Expert at Circles.Life is an extraordinary role on various fronts. On one hand you will get the unique opportunity to contribute towards building a progressive culture at a rapidly growing organisation. On the other hand you will introduce best practices, drive initiatives, and monitor deliverables across the customer services team. Circles is not just another startup, and this is not another customer services operations role. You would need to bring to this role an exceptional degree of cross-functional expertise, cultural sensitivity, and vision towards building a pan-Asian organisation from its fledgling presence in Singapore. You will work closely with the co-founders and business heads, challenge the status-quo, contribute ideas, and implement agendas - all at a pace that is exacting, but nonetheless, exciting. Your awesome would-be role: Customer Happiness Expert The Customer Happiness Expert, is a Service Advisor, and an Engagement Driver rolled into one nifty role. We call them hybrids, as they will both cater to private space, and presence of Circles.Life across online channels. As the name suggests, not only you will get to build long-term relationship with our subscribers, you’d also get to introduce Circles.Life and revolutionize the way our would-be subscribers perceive mobile services. As a Happiness Expert, you’re here to save sanity, or the at the very least amuse your audience - kidding! But a typical day of you being an Expert would include the following: -Generally, and in the context of customer service - wholeheartedly assist and manage our subscribers (and would-be subscribers) with their (not to mention, sometimes out-of-this-world and complex) questions -Be a brand evangelist and promote Circles.Life and its services proactively on every interactions - if you’re a.k.a Fandomry, then we want you! -Essentially, build long-term relationship with our subscribers by carrying-on a friendly conversation and providing resolution based on the we’re-good-for-the-date-we-give-you idealogy -Independently make sound decisions and doesn’t settle with just an ‘OK’ Being a go-getter-strike-where-there’s-opportunity to win potential subscribers In an ideal world, you should have: -Prior experience in customer service across different lines of businesses (BPO, E-Commerce and -Retail, Telecom) and have assisted customers either via phone, email, chat, and social media with their billing, technical, and some other sudden spur-of-the-moment unexpected questions -Flawless communication skills be it verbal, and on written communication -Mastery and near-geek adeptness on various CRM and Ticketing tools like Zendesk, Service Cloud, and Zopim -Basic, and we mean really basic MS Office skills, although advance is BIG plus Experience falling of the cracks and getting hands dirty (whereby instances) gained in a start-up Environment To be an Expert, just like us, we’d see you: -Flashing those pearly whites and exuding that irresistible pleasing personality #pageantfeels -As a team player who’s knows the value of contribution in order to attain a unified goal -Never shy, never a fraidycat to speak up, never a wallflower! -Highly atenttive to details - Were you able to see the typo? :) -Process-oriented - plus points for the OCD type - kidding! You are in love with bullet points, flowcharts, kanban, and checklists. And can create processes on top of your head.
Skills: chat support Complaint Management Conflict Resolution Customer service Email Handling
Fixed-Price - Entry Level ($) - Est. Budget: $30 - Posted
We have an ongoing project with a major Entertainment Center, and need to find individuals willing to conduct mystery shops in Copenhagen. The assignment requires that you assess various parts of the customer experience, including the cashier, the attraction experience, and the facility upkeep. After visiting the attraction, you would complete an online survey. We will pay a flat fee of US$30 and provide a full reimbursement for the required purchase of 2 adult tickets. It's like getting paid to go to go have an afternoon of fun. There is no commitment beyond a single visit and online survey required. More assignment details are available and can be sent. If you have any questions, please feel to contact me. Thanks, Josh
Fixed-Price - Entry Level ($) - Est. Budget: $30 - Posted
We have an ongoing project with a major Entertainment Center, and need to find individuals willing to conduct mystery shops in Cavendish, Prince Edward Island. The assignment requires that you assess various parts of the customer experience, including the cashier, the attraction experience, and the facility upkeep. After visiting the attraction, you would complete an online survey. We will pay a flat fee of US$30 and provide a full reimbursement for the required purchase of 2 adult tickets. It's like getting paid to go to go have an afternoon of fun. There is no commitment beyond a single visit and online survey required. More assignment details are available and can be sent. If you have any questions, please feel to contact me. Thanks, Josh
Fixed-Price - Intermediate ($$) - Est. Budget: $1,234 - Posted
Hello! I am looking for someone trustworthy and experienced in wordpress Blogs, Plugins, Design, Themes and using/ programming all that. I need someone to make my life easier and guaratnee technical and design-stability of my online magazine oceanamp.org. I would like to find a person who can do all technical things, fix bugs, backups, create new users, best even put in articles and fix them SEO wise. It will not be a lot of work, but I need someone who can do it on a constant level, when I need him. Thanks a lot for your help and offers! Anja
Skills: Blog Development Blog Writing Data Backup PSD to Wordpress SEO Keyword Research Technical Support WordPress Wordpress Plugin Yoast SEO
Fixed-Price - Entry Level ($) - Est. Budget: $10 - Posted
I am a Amazon seller residing in UK. I am also selling my products in amazon USA, right now i don't have a physical address in US. I need someone from US to receive my parcel and again drop the same parcel in UPS drop shop to Amazon. I will be sending a parcel, which contains a sample product of ours to amazon.com for that we require a local address. I need you to receive my parcel which i will be sending you from UK. The parcel has UPS drop off label on it. Once after you receiving the parcel, you need to drop the parcel off at UPS drop shop. It is just a sample of our item to Amazon & its value only $3, so there would not be any customs or so for you. As we are residing in UK, we were unable to send this to Amazon directly as they require local US address. Let me know if someone can help and this job will be done once or twice in a month.
Skills: Administrative Support
Fixed Price Budget - Entry Level ($) - $150 to $550 - Posted
We have an ongoing project with Western Union testing local branch compliance to specific prohibited types of scenarios at individual locations. We need to find a couple of individuals willing to work with us to perform a mystery shop that follows a predefined scenario. These shops do not involve any money transfers at all. We would provide you with a scenario to follow that does not comply with legal requirements, and you would check whether or not the agent agrees to perform the transaction. You would then leave the location before following through with the transaction. The base pay for these assignments is US$150. We have assignments available in Todos Santos Cuchumatán, Soloma, San Pedro Soloma, Huehuetenango, Tacana, Comitancillo, Flores, and San Lucas Tolimam. Multiple assignments are allowed and encouraged. We are somewhat open to negotiation on price. Please send me a note if you are interested. Thanks, Josh