Email Handling Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $175 - Posted
English speaking customer service Rep To manage customer inquires and initiate, track, and report on customer returns. Manage all problem orders. Applicant must have access to reliable internet connection with a minimum of 20 mb speed. Applicant must also have access to a webcam for initial training purposes and ongoing daily meetings. Must be available 8 hours per day CST Tuesday-Saturday and 4 hours per day CST Sunday and Monday. Contract pays $175.00 USD per Month.
  • Number of freelancers needed: 2
Skills: Email Handling Customer support Google Spreadsheets
Fixed-Price - Entry Level ($) - Est. Budget: $400 - Posted
Please live within commuting distance of CEBU to apply. First interview via skype. Are you looking for an awesome job that's not only fun, challenging, and enjoyable, but has the chance for growth opportunity? Our growing company is looking for dedicated workers to man our help desk. The tasks are not very hard, and no technical skills are required. But we are looking for someone that is not only a hard-worker, but very reliable. Because this job is customer service oriented, strict schedules must be maintained. Our company needs 24 hour coverage on the phones / email inbox in case of a call. So we also need some VAs willing to work during USA hours even though it is night. Also looking for VAs who can work weekend time in Philippines. We are looking for superstar VAs who have previous customer service experience, and are very reliable. Job Requirements: -Home based - must have broadband internet and computer -Speaks, Reads, and Writes excellent English. -Use google docs and spreadhseets to update customer info -Respond to customer inquiries -Able to take phone calls and communicate clearly in English -Must have QUIET environment in which to receive calls (no car noise, dogs barking, or kids crying in background). -Must have headset for receiving calls -During shift must be available the entire time -Should have pocket wifi or other backup internet source in case of outage HOURS desired: TBD based on team schedule. Please state if there are any times you CANNOT work, preference given to candidates with fewest blackout dates. TO APPLY 1) Send me your resume and cover letter. Cover letter should let me know why you think you'd be great for this job. 2) Let me know any hours you are NOT available to work. Available to work weekends a big plus. 3) Send a brief introduction and talk about your experience via an MP3 voice recording. Any length from 30 seconds to 2 minutes would be ideal. 4) Start your email with the word aloha so I know you read the entire message. First interview will be a skype call so make sure to provide your skype address. Thanks and good luck!
Skills: Email Handling Google Docs Virtual Assistant
Fixed-Price - Intermediate ($$) - Est. Budget: $900 - Posted
We are looking for an experienced technical support manager to resolve users' requests in the help desk and by phone. We normally get around 30 tickets per day. We also receive voice mails and some requests via live chat. The average first reply time should not exceed 6 hours even on week-ends (zendesk mobile helps to answer 6-7 new tickets that arrive over the week-end). You should have strong technical background (preferably a developer) and great communication skills. For native English speakers only. In a nutshell, the support manager resolves all incoming emails/chats/calls. He tests all incoming bug reports and if the issue can be reproduced he reports it to the developers. Another testing is required before the updated version is sent to the customer. In some cases he should be able to do remote teamviewer sessions. It's an ongoing work for an experienced it person who can devote it 2-3 hours of time daily.
Skills: Email Handling chat support Customer support Live Chat Operator
Fixed-Price - Intermediate ($$) - Est. Budget: $400 - Posted
Customer Support/Online Support with excellent customer service skills and clerical experience. ... Customer Support/General Office Support with excellent customer service skills and clerical experience. Responsibilities include supporting customers via telephone and email. Will also be monitoring, maintaining and uploading expiring documents. Chat and Email will also be required. Work 40 hours a week PST
Skills: Email Handling chat support Customer service Customer support
Fixed-Price - Intermediate ($$) - Est. Budget: $115 - Posted
We need a customer support and sales agent needed to answer phone calls and emails for our small online website. On average 2-5 phone calls and 5-10 emails per day would need responding to. It is not a lot of work in terms of hours, but being available to answer phone calls when needed is necessary (during office hours). Emails can be responded to 3 times per day - once in the morning, once at mid-day and once late afternoon. The work can be done from home. You must be Japanese or be able to speak Japanese fluently and be able to answer phone calls. Ideally, you would be living in Japan itself. We are willing to pay $115 per month for answering all emails three times per day and being able to take 2-5 phone calls per day.
Skills: Email Handling chat support Telephone Handling
Fixed-Price - Intermediate ($$) - Est. Budget: $150 - Posted
Hello we are a startup BPO providing customer service on all channels (Voice, Email, Chat, Social Media) I am looking to hire 1 person to start to handle multiple client accounts. This would start off as a trail for 4 weeks. This will not be full time and very minimal to start. Please bid on a per week salary with the hours of availability from 9am-5:30pm MST. Remember this is a very low work job for the 1st few weeks and the better you are the faster we can grow this together. We can negotiate for more income as the volume of work increases until we are at full time production. As we grow the business the ideal candidate would be able to hire, training and develop additional team members while all working remotely. Thanks so much Start date is flexible : April 18th is preferred but not required Starting Budget 150 / week Essential Functions: Provides front line direction to Customer Service Representatives (CSRs) ensuring quality service is provided in each interaction Assists with other teams when peers are absent or on leave Promotes professional and personal development of individual team members by administering performance evaluations, training needs, progressive disciplinary actions, and career opportunity programs Negotiates, mediates, and arbitrates when required with customers or CSRs in order to resolve issues and meet expectations Conducts advanced troubleshooting and extensive research to resolve issues regarding products and customer inquiries Documents and successfully communicates changes, and other information regarding customer accounts to agents to ensure accuracy and quality of service Learns and maintains extensive knowledge of client philosophy, promotions, products and processes to ensure quality customer service Qualifications: Completion of post-secondary degree or certificate with a focus on Business Management Must have at least 1-2 years of supervisory, leadership and/or coaching experience Strong leadership, analytical, problem solving and decision making skills Ability to work in a fast-paced, hectic, changing environment Ability to organize and follow-up multiple tasks/details with accuracy and timeliness Ability to work a variety of shifts including days, evenings, and holidays Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds Ability to perform intermediate mathematical functions Ability to type 30 wpm minimum with accuracy A combination of work experience and education will be considered
  • Number of freelancers needed: 3
Skills: Email Handling chat support
Fixed-Price - Intermediate ($$) - Est. Budget: $700 - Posted
***IMPORTANT PLEASE READ ALL*** A client of mine is looking for a polished, well-written and spoken customer support representative to assist with email, and perhaps phone, responses to customer inquiring about services. This is a luxury service in New York so fashion and lifestyle experience and/or interest is important. Please read the entire description below, and answer the questions I have asked below. If the questions are not answered your submission will be immediately rejected. Budget is $700 USD per month with some flex room for the right candidate. **************************** DESCRIPTION: Vive is looking for an energetic, empathetic, and detail-oriented Customer Experience Associate. You should be very passionate about customer service and delighting our customers to the max. Success in this role requires a dedication and a hands-on attitude to provide Vive Members and Vive Partner Salons with the highest possible level of service. You should genuinely enjoy solving tough problems, wearing many hats, and be willing to roll up your sleeves. The Customer Experience Associate will report to Vive's Sr. CX Associate. HOW YOU WILL SPEND YOUR TIME: Will serve as the front line, on-call resource for all customers via email and live chat Can quickly and thoroughly solve problems for customers any time bookings and experiences don't go 100% as planned Are open to a flexible schedule Are ready to know our salon partners and technology inside and out in order to help customers meet their particular needs Will work with our leadership team to develop initiatives that improve the customer experience Are excited to provide thoughtful, strategic insight regarding customer needs to our product, marketing and technology teams YOU ARE: Fluent in English with impeccable grammar A great writer and communicator Calm under pressure Experienced with Zendesk a plus but not required Excited about working in a fast-paced environment that requires adaptation, meeting ambitious deadlines and balancing competing priorities. Passionate about providing excellent customer service and hospitality. Empathetic, detail-oriented, patient, and organized--you love checking off items on your to-do list. A data-driven problem-solver. You enjoy collecting, analyzing and presenting findings from both customer and salon operations data sets. Able to work and manage CX Associates’ flexible and changing schedules–including early morning, daytime, evening and weekend shifts–is essential. Experienced as a team leader, supervisor or manager is a plus but not required. Genuinely passionate about Vive’s product and mission! Vive is the modern beauty concierge for the modern woman. Vive gets you a convenient, top salon appointment in just two taps. A strong work ethic, communication skills, high levels of empathy and selling skills are paramount to this role. And because we're so rapidly growing. your job will be fast-paced and constantly evolving. We want someone who is ready to take on a variety of responsibilities while simultaneously executing at a high level of tough service issues.
Skills: Email Handling Customer support Email Etiquette English Grammar