NOTE: PLEASE DO NOT RESPOND IF NOT FROM PHILIPPINES. My online educational science company is in need of a reliable inbound service solution. Typically, orders are placed on our website but on occasion customers need a friendly and helpful voice to assure their success.
Who are our customers? OBDK is an online educational company that serves Kindergarten to 12th grade science teachers and their students around the world, mostly in English speaking countries, predominantly the United States, Canada, and the UK.
How do customers find us? They are mostly returning customers or find us via the internet and our advertisements.
Daily activities would include the following:
* Answer inbound Zopim Chat
* Answer inbound toll free calls
* Research and reply to general "email@example.com" emails
* Monitor email based fax line, research, validate, and enter purchase orders
* Process orders for customers not willing to enter information online
* Improve and streamline processes
* Problem solver
* Good at reporting
* Friendly at all hours
Tasks you must learn:
* How to navigate our website and inbound order system
* Learn our products and how to make suggestions/upsell
* Navigate between website, email, and database where orders are stored
To learn more about the company, visit www.obdk.com. Learn more about other educational opportunities at www.wolfcenter.org & www.kidwings.com.
Anticipated actual hours of activity per week: 10-15 but random