Chat Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Looking for a Marketing VA/support rep for a Saas startup. Company name is NinjaOutreach, you can check the website to know more about what we do. (NinjaOutreach.com) It is important that you already have a customer support background (preferrably, email and chat) BEFORE you even apply. Requirements: 1. Ability to work 40 hours. It doesn't have to be right off the bat but eventually yes. If you already have an existing full-time job, please do not apply. 2. Fast learner and takes initiatives to learn 3. Good attitude 4. Stable internet connection 5. Customer support experience is a must 6. Written English has to be excellent (conversational). A familiarity with: - Customer Support - Marketing / SEO - Tools, a BIG plus but not required (googledocs, Intercom, trello, glip) Tasks includes but not limited to the following: 1. Customer support via email, chat, and Intercom. 2. Marketing related task a. content curation b. lead generation c. email outreach d. wordpress e. etc 3. VA tasks a. updating helpdesk document b. quora marketing c. twitter marketing To be considered for this job, please email me the following: 1. Your cover letter, tell me something about yourself and why you should be considered for this job. 2. Note: Use "ElanceOdeskFreelancers" to begin your cover-letter when you contact me. If you are a good fit, we'll set up a time for an interview and a couple of tests.
  • Number of freelancers needed: 2
Skills: chat support Customer service Email Handling Lead generation
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We're a startup in Silicon Valley that's growing fast, and we need dispatcher agents with sales experience to help us grow even faster! We have created a smartphone app for truck drivers to find and book loads to haul across America, and hundreds of new users are signing up every month. Connect with us via Skype during U.S. business hours Monday through Friday to engage with customers and clients over the phone, over chat, and over email, manage administrative work flow, and help with data sorting. You'll help us negotiate prices and book loads as well. Training provided, but experience in logistics, airline, shipping, or bookings industry is preferred. You'll have the opportunity to learn new things fast and grow with our company. You should enjoy a fast-paced, multi-tasking work culture with lots of team support and interaction! Depending on your performance, there will be opportunities to take on supervisory roles, helping us to hire, train, and manage more people. You must be fluent in English and comfortable engaging people over the phone. In order to be considered for this job, copy the Recorder Link below into a new browser tab or window, proceed to the site, and record answers to the following prompts: What types of sales and/or dispatching roles have you completed in the past? Would you be available to work with us Monday through Friday between 9am and 5pm Eastern Standard Time? How familiar with United States geography are you? What's a fun fact about yourself? Recorder Link: https://www.speakpipe.com/voice-recorder Once you've recorded your answers to the prompts above, simply click [STOP]--> [SAVE ON SERVER]-->[ENTER YOUR NAME]-->[SAVE]-->[LINK TO THIS RECORDING]--> copy and paste the link from the address bar into your application to this job. Thanks!!
  • Number of freelancers needed: 7
Skills: chat support Call Handling Customer service Customer support
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Must be fluent and speak clear English. Must be able to work 40 hours a week. Must understand Google calendar, be able to accept incoming calls, work closely with company managers, be quick learner and team player. Must be able to pass video conversation. This position is not part time and it is not to be combined with other work or jobs. Must be able to work 6 days a week Hours during regular business hours Pacific Standard time ( West Coast USA) Must be able to speak conversational english.
Skills: chat support Appointment Setting Call Handling Customer service