I am looking for an admin person to be able to answer phone calls, respond to emails, gather information, call customers for followup, send out invoices, call clients about past due balance, draft proposals, agreements and etc. There will also be some basic tech support issues to handle and route calls accordingly. Basic tech support as in, login, password rest well did you try this and that, then create a service/support ticket to get a call back .
the job will start as part time (4 hours a day, from 4pm-8pm) and slowly transition to full time (1pm to 8pm) Sat and Sunday 1pm-5pm as the volume increases and performance is acceptable and there is a trust/relationship built. Would want to have an individual who can work EST since all of our customers are in United States.
Will provide a VoIP phone that will be used to make/receive/transfer calls.
Ideal Candidate would have the following experience
-very computer/internet/technology savvy
-a great email communicator & researcher
-experience with MS Office (word, excel, outlook) & PDF documents
-general software experience, ability to learn on own and understand new software usage easily including CRMs
-experience in sales/research
-must have over 95% success rate
- fast typing speed
Must have a very solid high speed internet connection