We are looking for a customer-oriented sales representative for a PROMOTIONAL PRODUCTS company. This person will act as a liaison, provide product/services information with accuracy and efficiency.
The target is to ensure excellent service standards and maintain high customer satisfaction.
• Generate sales leads
• Manage incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Generate proposals and quotations for clients
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices. Quickbooks experience needed.
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritise, and manage time effectively
• High school degree