Our client wants us to form a small team of homebased telesales agents for their inbound tech support campaign ...
If you feel confident that you can comply with all requirements below -- Please respond to this job post, so we can schedule a Skype text or voice chat appointment as soon as we're available ...
I. AGENT REQUIREMENTS
i) Should be fluent English speaker with proficient telesales experience, as well as proficient Google research and reading comprehension skills;
ii) Should have proficient experience in handling inbound telesales campaigns for native English-speaking customers;
iii) Should be able to professionally guide the user over the phone on how to correct straightforward tech support problems in the user's iOS mobile device, Mac OSX laptop / desktop or other popular tech gadgets;
iv) Should have proficient experience in using iOS devices like the latest iPhones and iPads, as well as the latest Mac OSX laptops and desktops;
v) Should have proficient experience in using softphones, Web-based credit card virtual terminals and other Web applications;
vi) Should have a stable laptop or desktop computer running on any of the latest versions of Mac OSX or Windows OS;
vii) Should have a reliable broadband Internet connection with at least 500KBps download / upload speed and unlimited monthly data cap (50GB per month data cap is also reasonable); and
viii) Should have a reliable headset that's good for VoIP inbound calls;
ix) Should have a quiet room in the house where your computer with Internet connection is easily and quickly accessible; and
x) With 1 hour of total breaks per day, each agent should be able to consistently work 08:30 to 13:30 Mondays to Saturdays Manila time (GMT+8) ...
II. PERFORMANCE QUOTA & WEEKLY SALARY
i) Weekly Salary -- For 4 hours of work per day, 6 days per week, each agent will be paid $156 per week, inclusive of Upwork fees -- That's $6.50 per hour x 24 hours per week (4 solid work hours per day x 6 days per week, with 1-hour break each day);
ii) 20% Minimum Sales Conversion Quota Per Week -- Agent should be able to successfully hit 2 sales out of every 10 calls. This campaign has been thoroughly tested to generate 2 sales out of every 10 calls;
iii) 20% Refund Percentage Max Limit and 2% Chargeback Percentage Max Limit Per Week -- Agent should strictly follow procedures so as to not go over these maximum limits for refunds and chargebacks per week;
iv) 10% Net Sales Commissions -- When the agent gets more than a 20% sales conversion average per week, then agent will get 10% net sales commissions from the net sales in excess of the 20% sales conversion weekly quota. For example --
** If agent gets 30 sales out of 100 calls (20 sales out of 100 calls is the sales conversion weekly quota), then agent will receive 10% sales commissions from the total net amount of the 10 sales for the week; and
v) $50 Weekly Bonus for 10% or Less Refund Percentage Limit and 1% Chargeback Percentage Limit Per Week -- If agent gets 10% or less refund percentage and 1% or less chargeback percentage at the end of the week, provided of course that agent hits the weekly sales conversion quota, then agent will get a $50 bonus for that week ...
So, if you agree with everything above -- Please respond to this job post, so we can schedule a Skype text or voice chat appointment as soon as we're available ...