The One Cup Project, SPC (www.onecup.org) is an award-winning coffee roasting company that has a unique partnership with Christian humanitarian aid organization World Vision to generate aid for hurting people around the world through the sale of our coffee. We are a mission based organization that uses business as the vehicle to serve the needs of the world's underprivileged, and have generated over $350,000 in impact to date.
We are looking to enhance our team with someone experienced working for web based companies' customer service departments - serving English speaking countries. This is a long term position.
This position requires a college degree (business, marketing, communications, technology, database management, English, or other relevant studies) and excellent English skills.
You can work from home remotely and have some flexibility in establishing routine working hours. Must have reliable phone and internet service. Customer service will be handled via phone and email.
Key responsibilities will include:
*Research, compile & manage targeted prospect lists
*Assist with deployment of email marketing campaigns
*Compile, sort & analyze marketing data
*Meticulous filing & documentation
Secondary responsibilities may include:
*Facilitate new wholesale account set up on website
*Assist US team to process online orders
*Resolve order/account issues
*Respond to FAQ's & document answers for web
*Respond to inbound sales & customer service inquiries
*Assist in managing web content (products)