We are an energetic business growing exponentially in the Music/Online Industry. We are searching for an excellent Client Care Expert who is reliable, fun to work with, tech savvy and adaptable. This position will demand extreme attention to detail, problem solving, and dealing with people. You will be expected to represent our culture and our brand with excellence. You will be responsible to learn quickly and adapt to our expectations.
The Client Care Expert will be working closely with the President and Administrative team of our company.
Primary areas of responsibility:
Savvy Musician Academy exists to empower musicians. Without excellent customer service, we fail to serve the people we want to help. We want to exceed all expectations and create raving fans. There are two ways this position will be serving our customers:
1. Reactive – These are tasks like helping customers that have login problems or
questions about their program or product purchase. This is troubleshooting, technical
help, and getting people to the right place in a timely and professional manner.
2. Proactive – This position will be thinking and implementing new processes, new
communication, reviewing emails sent to customers, etc. to ensure that We are
providing solutions and happiness to our customers. This also involves things like
sending notes of encouragement or other ways to show appreciation - We look for ways
to start conversations with people.
Although this position is focused primarily on implementing the Customer Care strategies, we value people who take initiative. It will be required of this person to constantly make things better for our customers by helping avoid and resolve issues, as well as suggesting
improvements to the existing strategies as we constantly strive to improve our customer
Step 1: Please download the job profile to determine if you have the values and skills to fit our company.
Step 2: Complete the following personality profiles below:
Step 3: Fill out this application
If you think you will be a good fit, please email firstname.lastname@example.org with the subject “Client Care" and more information about you, your results from the quiz and test above, your experience and your top 5 skills that could be an asset as a part of our company.
We will respond to your message with more details regarding an interview over the phone or Skype as soon as possible if you qualify.
Compensation will depend on character, skill and experience.