Alternative Dispute Resolution Jobs

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Hourly - Intermediate ($$) - Est. Time: Less than 1 week, 10-30 hrs/week - Posted
We need a Chargeback Expert to create a procedure/process for winning chargeback disputes. Our current payment processor is Stripe. What we will need from you: * Create a document/template to submit to payment processor disputing chargebacks that will increase odds of winning disputes.
Skills: Alternative Dispute Resolution Accounts Payable Management Payment Processing
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Upwork (www.upwork.com) is currently looking for a Mediation Specialist to join the Marketplace Experience team. As a Mediation Specialist, you will be responsible for maintaining the quality and efficiency of an Upwork client and freelancer relationship if a dispute is filed. We look for great people who are driven to achieve extraordinary results and want to make a positive difference through their work. Responsibilities: > Facilitate dispute resolution through support tickets and an online dispute resolution platform as needed with the client and freelancer to affect a resolution. > Track and manage ongoing mediation cases within an established timeline. > Respond to customer inquiries via Zendesk in an efficient and effective manner. > Investigate complex issues and make decisions about how to resolve them. > Identify problem users for review in order to maintain the user community and the Upwork brand. > Provide feedback to management regarding necessary changes and updates; including policies, upgrades and customer issues. > Has excellent command of the English language (specifically written, with emphasis on grammar and spelling). Requirements: > Experience working with volatile users and staying calm under pressure. > Have a reliable Internet connection and utilities as the individual will be a key member of our team. Stable Internet connectivity is critical to success in the role. > Laptop with a min of 8GB of RAM or any PC with a modern CPU, antivirus software, and must meet the following minimum requirements: >> Windows 10, 8.1, 8 and 7 >> Mac OS x10.8 and later >> Linux Intel (x64) > Have the ability to use Skype and Google Hangouts as needed with other Upwork team members. > Be comfortable with flexible duties as assigned to support the Marketplace Experience team. > Previous Upwork (formerly oDesk) experience and customer service experience preferred. > Conflict resolution or mediation experience desired. > 4 or more years of experience in a customer service role in an online environment. > Proficient with Google Docs and Google Mail. > Previous experience with Zendesk preferred.
  • Number of freelancers needed: 3
Skills: Alternative Dispute Resolution Customer service