My Amazon account got suspended lately for selling counterfeit products.
I was able to provide proof that the products I sell are authentic and Amazon seller performance seems to accept it. They reinstated my account, and 4 days later I got suspended again "we still need more information regarding your plan of action for" in authenticity"complaints before we can reinstate your selling privileges.".
Here's what I said I will do:
1) I will edit the details for every product listing and add a detailed Q&A that clarifies this issue. I will not relist the items until the description has been updated.
2) I will add to every package sent a detailed invoice with information showing that the product they received was purchased from an authorized dealer, with a set of instruction of how to verify the authenticity of their product if they suspect otherwise.
3) I will add a letter with a detailed Q&A from the manufacturer's website, including pictures of fake and genuine product and...