Answer questions regarding patient appointments and testing.
Answer telephone, screens calls, takes messages, and provides information.
Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.
Complies with all UPMC Health System policies and procedures. Maintain strict confidentiality related to medical records and other data.
Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
Maintain clean, orderly waiting area including beverage area and reading materials.
Schedule, coordinate, and reschedule patients appointments. Relay necessary messages to staff and providers.
Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, and other tasks.
Verify necessary information and records in the medical record and computerized scheduling system.