We have our own Call Center Solution which is working fine for last four years.Now we need some refinement & enhancement.
Please find the below system details and expectations:
We are using
For Asterisk with MySQL
IBM QUAD CORE XEON 3200 Series Server with 4GB RAM
For Windows Application
IBM QUAD CORE XEON 3400 Series Server with 4GB RAM
Refine the system including MySQL & Asterisk Optimization.
Refinement in real time reporting for all calls made through dialers (Preview, Progressive, Predictive, Power, and OBD).
Further refinement of the solution so that it can support 200-500 concurrent users smoothly. Suggesting better ways of connecting DOT NET application with Asterisk .Developing new dial plan for existing dialers.
Implement Dynamic IVR so that anybody can customize it from front-end
Documentation of the whole assignment
maintenance plan for troubleshooting...