I run a small company, and currently there are many times where someone raises a problem or suggestion about something within the company, and because there are bigger priorities, or because it would require further analysis, these will often be forgotten or ignored.
There is also the issue that individuals are not sufficiently accountable to solve problems with things that they are responsible for, as I (managing them) cannot see the problems that have been raised, and the statuses of these.
I need a software set up for our small business, that allows our staff to raise problems, or suggestions about particular things within the company.
Once a staff raises an error, or a suggestion about a particular process, or part of the company, they should write this as a ticket, and choose a category of what the ticket is about. They should choose a priority level for the ticket.
This ticket should then automatically be routed to the individual in the company that is responsible for...