Automated Call Distribution Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $350 - Posted
Hi, We have recently launched our telephony platform utilising Plivo SDK's. We have experience in house with working on Plivo utilising Rails, but require some support on some particular projects. Experience with Plivo is necessary! We wish to implement inbound WebRTC (to compliment our outbound Voice) along with some other call management functionality including user setup, extensions, transferring and user status (e.g. Online, offline). We have some other developments that we are also considering based on the right candidate. Thanks Team VR
Skills: Automated Call Distribution API Development Interactive Voice Response Plivo
Fixed-Price - Expert ($$$) - Est. Budget: $3,200 - Posted
We're looking to develop a Twilio OpenVBX phone system that will operate as a call center system with ACD, IVR, browser based softphone and CRM integration. You must have experience working with OpenVBX, VOIP and API integrations. FURTHER GUIDANCE ON PROJECT: We are need in of a custom Call Center Software based in Twillio, PHP along with any other plugin or system needed. This could include OpenVBX, Laravel, etc. The functionality would include: Users: Will have an extension assigned and have the ability to take calls or designate busy. They will also need to answer, hang up, transfer and conference calls through our CRM API interface. This integration will utilize Twilio Web RTC interface to power the front end CRM design. A picture of the front end design is attached. Calls & Routing: The following are the ways the inbound calls will be routed: IVR: call to a DID need to be received through an IVR system (auto attendant). CALL Begin PLAY Intro-English.mp3 IF 1 is Pressed Transfer to Queue 1 IF 2 is Pressed Transfer to Queue 2 IF 9 is Pressed Play [Intro-Spanish.mp3] IF 1 is Pressed Transfer to Queue 3 IF 2 is Pressed Transfer to Queue 4 IF 8 is Pressed Play [Intro-English.mp3] IF 5 is pressed allow called to enter extension and transfer Call Queue basic: Functionality would include: PLAY Hold Music RECORDING of call begins Transfer to First Available Agent Inform Agent of Queue Number Call Queue Advanced: Functionality would include: All of “basic” call queue functions Routing based on user accepted area codes Reporting: Real-time tracking of the following: - User talk time - User calls taken - User “pause” time - All reporting data will need to be sent to the CRM real-time Call Recording Splice: We need to be able to press a button on the CRM to start and stop a second call recording or to mark the call recording in order to go back and copy that portion of the recording. Once the portion of the recording has been identified the file needs to be sent to the CRM for download or a link to the recording file. User needs to be able to name the file. Predictive Outbound dialing: - Ability to dial one to five lines at once based on the number of available users. - Answering machine detection to leave a prerecorded message. - Predictive reporting that includes total number of calls, Answering machines total, message left total, busy, No answer. There is a short window for us to complete this project. We have three weeks from beginning to end otherwise we will have to go with an already established system.
Skills: Automated Call Distribution MySQL Administration PHP SMS
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hi, we are looking for a big company that can handle our call center project. we need at least 5 persons at start. 8 hours per day 5 days a week mon to fri. please let us if you can handle this project. subject is sales/marketing. we are willing to pay per hour job to the company NO COMMISSION. please let us know if you have inhouse setup for this kind and what is your experience. please send us your proposal or RESUME. make sure you type the word 'call' on top of the proposal otherwise we will not consider your proposal. please also share your contact details or skype name for a quick interview. best opportunity for a company in pakistan lahore or islamabad. we are open indian people as well. Thank you, saqi
Skills: Automated Call Distribution BPO Call Center Call Center Management Call Handling