Needing predictive dialing and all package of call center software solution.
The platform will be used by Japanese client.
Our customer has their own custom made CTI platform. This project requires to integrate with the CTI platform without changing current GUI but replacing voice core system.
Also need maintenance of it.
- Very high reliability required. High availability feature (clustering) is required.
(No downtime allowed with this system unless it is maintenance window time)
- Needs to support Japanese language.
- Predictive dialing must be handled by pbx software (like asterisk, opensips, freeswitch, etc.) so that a lot of simultaneous initiation of calls can allow outbound call representatives can have minimum wait time to talk to next person.
- Other required features (minimum): Monitoring, recording, ACD, IVR
- Various other pbx related customization required. Those customization needs be performed using GUI easily by our customer, also.
- We have already connected...