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Thumbtack is a successful San Francisco startup. We are looking for a diligent and talented person to help guide our Customer Success organization. We’re looking for a Reporting Coordinator who is obsessed with using data to drive internal decision making, and loves making people and businesses more efficient and productive.
We need someone who thrives in a fast-paced environment and loves to support high growth with great operational analytics. This includes metrics such as customer contacts, customer satisfaction ratings, and agent-level performance, as well as tracking results of special initiatives.
Work closely with our internal teams to understand a dataset, the source of the data, definition of data elements, and quality of data being captured or analyzed
Identify key issues and develop metrics that can quantify them appropriately
Provide analytical expertise and develop...