I need someone to review steps for a business process, ask the questions to fill in the holes and/or expand missing areas (e.g. escalation in case of delays etc). The eventual outcome is a diagram - workflow - process flow (whatever fits the bill here).... Along with documented steps in text for each symbol in the diagram.
This should be done within an hour for any one with the experience.
This is an extremely urgent requirement.
The diagram and the overall presentation has to look extremely professional. All steps count hence please choose carefully. YOU WILL NOT BE PAID if the final product does not look good.
The business process steps are:
a. All new maintenance requests that are raised would be registered in the physical “Job Order” book by the Property Manager.
b. A scanned copy of the job order would be sent to the respective supplier(s)- cc The Contractor. If the issue is Major, it should be marked as “MAJOR ISSUE” in the subject of the email.
c. For non-major issues, expected resolution time is 48 hours from the respective supplier. If no response is received within 48 hours, the matter is to be escalated in an email to Contractor and Investor in an email with subject – “Maintenance Issue Escalation”. If no resolution is possible (due to unforeseen circumstances and/or external factors) however, progress is noted on the issue, it may be escalated at the pure discretion of the Property Manager. Once escalated, the Investor and Contractor will liaise for finding an immediate resolution to the matter.
d. For Major issues, there should be a telephonic response from the responsible supplier within 30 minutes. The required staff of the responsible supplier must be present on location no later than 3 hours from the telephone conversation (Total on-site response time must be under 3.5 hours). This response timeframe will be informed by Contractor in a joint email to all suppliers and the Investor for purposes of future reference.
e. Once the issue is rectified, the Job Order form will be signed off as “Done” and emailed to the Supplier and the Contractor for records.
f. Every Thursday evening or latest by Saturday afternoon, the updated Excel sheet (Currently in use) will be sent by the Property Manager to the Contractor and the Investor for purposes of action (if necessary for delayed items), internal dissemination and/or record keeping.