If you like assisting creative-types to stay organized so they can be at their productive best, and you enjoy supporting fun-loving customers who like EDM music, dancing, and LED toys that glow, read on:
I'm looking for a dedicated virtual assistant (or dedicated team) for a (hopefully) long-term engagement, administering our novelty glow product design & sales business. I envision this being a part-time position of 15 to 20 hrs per month to start, with opportunity to grow into a full-time position given the right skill-set diversity.
You are a super-savvy Internet user who loves working with cloud apps to keep a fun product sales business running smoothly - particulary Google Drive, Docs, sheets, and Google Inbox; Asana.com a big plus as well.
You are a quick learner and work well without constant supervision, yet you are proactive to ask for clarification and additional info you need to be effective. You know the best sites to gather information and are an organizational whiz. You manage a mean calendar and can keep on top of creative types to ensure they are sticking to the calendar as well.
You know your way around a Shopify.com ecommerce dashboard. You are familiar with the admin involved in product shipments: both USA domestic and international, customs duties etc, plus you can communicate effectively with an outsourced 3PL warehouse team to ensure they execute any special shipping needs a customer might require. (goShippo.com experience a plus)
You are confident and personable as the main point of contact for new prospective resellers/wholesale accounts, providing them with the common info and support they need to commit and place their 1st order, while keeping me informed should any high-level communication be needed. If you don't know the answer you will get a customer the right one, rather than misinformation.
You are equally comfortable:
giving great pre & post sale B2B customer service to current resellers placing wholesale orders, and B2C service to webstore customers.
You are able to use a helpdesk to ensure every customer get's great prompt service, and none slip through the cracks. (FreshDesk experience a big bonus)
You're comfortable with social media and genuinely care about
You find ways to make the routine and mundane exciting. You are a master of efficiency and a guru of productivity.
You've got constant access to fast reliable internet so you can work almost entirely with cloud apps.
You speak and write English well, and are available to work part-time for the foreseeable future, with at least a few hrs overlap with US Eastern time 7am-5pm.
Please complete the short tasks below. Finalists will likely engage a few trial tasks before final selection.
Please complete the following:
- Tell me a little about yourself! =)
- What is your proposed rate and why?
- What hours are you usually available to Skype (Google Hangout, etc)?
- Give some examples of your prior work experience you feel are relevant to my requirements.
- What’s your favorite book?
- Write your answer at the top of your cover letter - Correct the following:
"I am not working affectively, because I am tried as I am working since 7 O'clock in the morning.”
- Attach a screenshot of your internet speed test from http://www.speedtest.net