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Call Center Management Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $30 - Posted
B2C Medical Product Call center has to have the ability to call USA to generate sales on daily basis and making sure to have all recordings as they will need to be submitted on an FTP no daily basis we require integrity and honesty & high standard quality of the sales being made. Business Working hours from 9am to 5 pm EST, Training shall be provided upon signing the agreement. Need dedicated skilled staff ready to work immediately, pay outs are monthly $30 per transfer. High Volumes are required we do not work with small call centers. For more information please add me on skype ranofer.awadalla.farid Thanks Ranofer Farid
  • Number of freelancers needed: 10
Skills: Call Center Management BPO Call Center Call Handling Cold calling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are an Ecommerce Canadian company located in Vancouver, BC. We offer physical products in Home, Kitchen and Toys category. We are expanding and in need for new staff. In order to keep the cost down we are looking to hire someone from Philippines. What is the job: We are looking for someone who can help us with day to day tasks listed below: - Offering phone coverage for incoming calls (usually from Suppliers) during local business hours of 9AM - 5PM (1AM - 9AM Manila Times) YOU MUST BE ABLE TO WORK WITHIN THIS HOURS OR DO NOT APPLY. - Contacting suppliers and opening wholesale accounts with them ( Call center experience would be an asset although there is no cold call as suppliers want our business more than we want theirs. You MUST be fluent in English with minimum accent) - Updating our website's Inventory, Prices, Promotions and so on ( Online store design and development experience would be an asset. We are using Shopify) - Weekly reordering of out of stock items from our suppliers - Reviewing new suppliers product lines and coming up with new items to add to our inventory based on our in-house formula (The candidate would be thought our system) - Price competition on Amazon (Previous WORK experience with Amazon would be highly recommended) - Uploading new products to Amazon, Ebay and Shopify (knowledge of all 3 platforms would be a HUGE asset) - Liaising shipping between the suppliers and our warehouse (Training would be provided. But attention to details is extremely important) - Going over received inventory at warehouse and following up on missing items (Training would be provided) - Monitoring reviews received by customers and correspond with them and Amazon to gain customer satisfaction. (Training would be provided but empathy but customer service skills are necessary. Also English Writing skills are necessary) - Online research for new ideas from time to time - Providing general secretarial support to CEO Who You Are: - You are extremely detailed oriented with minimum error - You are smart and looking to create something amazing - You can commit min 30 hours a week - You have previous experience with online research - You have extensive experience working online with proof on one of the major platforms such as upwork - You have outstanding speaking and writing skills in English - You ARE LOOKING FOR LONG TERM - Website development knowledge would be a huge asset - Call center experience would be a huge asset - Experience working with Shopify would be a huge asset - Knowledge of Amazon and Ebay would be an asset - You have good Internet Connection and quiet atmosphere - You can meet the time frame without exception Generally speaking I am looking for someone who gets the job done and speak up his mind. Someone who does not stand still and helps me with creating an amazing brand. You are not only looking to make a living. You are looking to pursue a career and be part of something bigger. You are smart and hard working and willing to do whatever it takes. Please only contact me if you think you are fit for this job and send me your resume and cover letter and address each of the Criteria listed above.
  • Number of freelancers needed: 2
Skills: Call Center Management Administrative Support Amazon Web Services Amazon Webstore
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
About us: At Golden Age Companions, we don’t just provide in home care, we provide fast, reliable, hands-on care with a guaranteed caregiver you will love. We are dedicated to providing personable, hands-on, and integrated caring services that aim to help people maintain safe and comfortable life standards within the familiar settings of the home. The company is the brainchild of Scott McKenzie, who became passionate about the home care industry after witnessing its value firsthand, caring for his grandmother and appreciating the value of quality care received within the domestic environment. Sadly, Scott’s beloved grandmother was later transferred to a nursing home beyond his control. There, she received substandard care, passing away shortly thereafter. Scott’s firsthand experience is a catalyst for his commitment to helping elderly people enjoy great quality care within their own homes for as long as possible. Job Description Position: Staffing Coordinator Definition: One who assigns and schedules providers to each client referral for which he/she is responsible. Supervises assignment and provides channels of communications between management applicants, providers and clients. You will be responsible for using and updated our cloud based software that has each client account, caregiver files, etc. You will be the contact person for our caregivers to call if they have additional questions. Qualifications: Represents agency in a professional manner and image. Comprehensive knowledge of scheduling and staffing for Client care. Excellent communication and management skills, both written and verbal. Ability to multi-task and stay detailed orientated. Ability to work in a team environment for effective care of the client. Goal oriented and self motivated. Service oriented with client, providers and management. Basic computer and telephone skills. Duties and Responsibilities: -Providing accurate and timely services to our client. -Recruiting, interviewing, hiring and processing applicants. -Maintaining confidentially of all client information. -Scheduling and coordinating caregiver/client assignments. -Fulfills on-call responsibilities, including alternate weekends. -Conducting client assessment and supervisory client visits. -Monitor and resolve daily staffing, attendance alerts, and client’s complaints. -Prepare and verify client billing and providers time slips. -Prepare and conduct timely orientation and educational meetings.
Skills: Call Center Management Call Handling Computer Skills Data Entry
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Only Call Center Agencies Apply Please Note : only agencies apply with minimum team of 20. This is going to be a long term ongoing project. Payments: Hourly payment per agents: $4.00 Hourly approved average lead to be at 0.25. (One lead per every 4 hrs.) Payment net 15 Conditions: Call centers remain selected under several criteria: Prior experience Management Facilities Commitment Agent Availability Agent Quality Literacy Comprehension English Articulation Attendance and participation during training of agents and line managers Successful completion of training and certification of no less than 20 agents Included in the campaign: Free Data provided. Free dialer & VoIP provided to centers with proven success and meeting minimum requirements for a period of 30 days. Agent certification & training Access to CRM system Live transfer phone numbers Periodic status reports of valid and invalid leads (with reasons) Vendor Deliverables: Posting leads into Target Global provided CRM Dialer & VOIP
  • Number of freelancers needed: 20
Skills: Call Center Management B2B Marketing BPO Call Center BPO IT services
Fixed-Price - Intermediate ($$) - Est. Budget: $100 - Posted
Set Up Twilio Text Messaging for call center. Text Messaging would mostly be used be used for different call or marketing campaigns utilizing Five9 Call center software.. Our desired person would also has knowledge of the following: Twilio Messaging API Five9 Call Center APIs Google Apps Hubspot CRM Zapier Successful project could lead to additional projects with Twilio.
Skills: Call Center Management API Development CRM Five9
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
We are looking for an outbound telemarketer or appointment setter who will call the prospects and qualify the prospect (by asking them questions), pee-selling them to get them interested and provide all the necessary information about the company's product based on customer's replies. Duties and Responsibilities: You must be experienced at outbound sales/lead generation/appointment setting and must be able to deliver results. - Establish and maintain a high level of customer satisfaction in all sales transactions - Consistently meet or exceeds weekly and monthly quotas for leads /sales. -Handle calls with courtesy and professionalism. - Work in any of the following shifts -> US, UK, Aus, Canada. Person Specification: - At least 1 year experience at outbound/inbound sales - At least 2 years of college education or higher - Have internet connection of 2 MBPS or higher, with a backup internet connection home (not wireless) - VOIP software /Dialer / recorder - software - Properly working noise cancellation headset and computer to be used only for work - Noise free environment - Can work under minimal supervision -Excellent English communication skills both ORAL and written -Excellent listening skills If you feel you are a fit for this, please apply with your Resume in case Upwork Profile does not have detailed info. Please answer the following questions on your cover letter 1. Why are you interested in this position? 2. Tell us about your work experience, projects and skills 3. What days and hours are you available on weekdays and weekends? Please mention specific time zone 4. What is your Skype id? 5. If selected, when can you start? 6. Please mention if you are working other jobs /projects at the moment 7. What kind of results have you produced with similar work in the past?
Skills: Call Center Management Call Handling Outbound Sales Telemarketing
Fixed-Price - Expert ($$$) - Est. Budget: $50,000 - Posted
We are looking for data driven operations managers as well as staff/hr managers. Operations manager must be versed in contact center management, crm management , and have an understanding of basic financial statements. Operational managers include more data driven tasks. HR managers must also be analytical, while also have a passion for managing remote team members. Looking for the best of the best. Long lasting campaigns from the most dedicated team on up work. Opportunity to work with a fast paced team and learn a lot while earning high payouts. Training includes lead generation, USA healthcare, contact center, crm Integration and sales management to name a few. Do not let opportunity pass.
  • Number of freelancers needed: 2
Skills: Call Center Management CRM Data Analytics HR Benefits
Hourly - Expert ($$$) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
This individual will be responsible for the following: 1) Training of agents 2) Script Development 3) Sales, Sales, Sales, Sales - Become a master and help others close 4) Manage the follow up process 5) Communicate with new call center and help them if they ask 6) Use Ringcentral to monitor call analytic and call recordings 7) Manage real time sales process Communications via Skype. Looking for a professional MUST BE A SALES PRO WITH A TRACK RECORD ON UPWORK. BUSINESS HOURS: MONDAY TO FRIDAY 9AM TO 7PM
Skills: Call Center Management Appointment Setting Cold calling Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Your job is to contact call centers in the Phillipines & India. You will offer my telemarketing campaign and Vici Dial hosting services to the call center owners and brokers. Your job will be to network with certain forums and communicate with them via skype. Very Good Compensation. Get paid a salary Get paid a finders fee Work your own hours and talk with many people to find good centers to work with us Follow up and make sure everything is complete and instructions are followed Full training provided - Entry Level position
  • Number of freelancers needed: 2
Skills: Call Center Management BPO Call Center English Forum Posting
Fixed-Price - Expert ($$$) - Est. Budget: $1,000 - Posted
Home security is growing in the United States and we are looking to partner with over seas call centers. We are offering a wireless security system that is monitored 24/7. We can sell to both homeowners and renters. I am looking for a call center that can send me live transfers of interested people that want a free home security camera. Transfer them to us and we schedule the installation. English professionals required. Weekly payments Inbound Sales needed as well. Outbound call center needed - minimum of 10 seats. Thanks
  • Number of freelancers needed: 3
Skills: Call Center Management Appointment Setting Call Handling Customer service
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