Call Center Management Jobs

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Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
We are looking for call center or tele-sales agent for Website development business. Need to expand connections in US & CANADA & finding projects of website designing, development & seo services through telesales. I don't have leads, dialer, script, crm, so i need suggestion on for this to start immediately. No upfront payment, will pay weekly! We are looking for call center or tele-sales agent for Website development business. Need to expand business connections in US & CANADA & finding projects for website designing, development & seo services through telesales. I don't have leads, dialer, script, crm, so i need suggestion on for this to start immediately. Bi-weekly payments + Commission on each conversion, Lowest bid will win the project!
Skills: Call Center Management BPO Call Center Data Entry Internet Marketing
Fixed-Price - Expert ($$$) - Est. Budget: $2,000 - Posted
Looking for an experience specialist to build small call center of 5 agents. we need the freelancer to select hardware and design the infrastructure. also the software used shall be open source. Only freelancers with proven experience in doing similar projects are welcomed to apply. the main features shall include: 1. call routing 2. receiving calls with welcome message 3. calls recording 4. reports about received calls and agent performance.
Skills: Call Center Management Automated Call Distribution
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, Less than 10 hrs/week - Posted
We are looking for one person to begin with, and may increase numbers as we go. You must have Chinese Mandarin as your first language and English as a second (at least fluent). The role will be required to respond to inquiries we receive, and then conduct a short scripted interview with each prospect. We expect our prospects to be extremely professional and thus will expect the same in return, so you must have the confidence and ability to communicate to a very high standard. Each of your interviews must be added to our CRM (zoho) in English. Please only apply if you satisfy each of these requirements, and you are also prepared for ad hoc hours.
Skills: Call Center Management Call Handling Zoho CRM
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
We are looking for tele-callers to sell our website designing, development & seo packages over the globe and market our services. Need tele-callers with good sales experience, good communication skills. Right now we don't have any leads, so also looking for lead generation experts or a call center who provide both agents for calling & lead generation expert! Lowest bid will win the project! We will pay hourly, also commission basis most welcome! Remind this would be target basis & on-going job.
Skills: Call Center Management BPO Call Center Call Handling Cold calling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Haldey Pharmaceutical’s dedicated compounding laboratory utilizes modern state-of-the-art equipment and technology, innovative medication-dosing devices and high-quality ingredients. We use only the finest-grade ingredients, obtained solely from trusted FDA-registered facilities. Our growing formula-database includes nearly 11,000 custom-tailored formulas. At Haldey Pharmaceutical, we believe “People Make the Difference.” We strive to deliver a sense of professional pride and accomplishment to each member of our staff — and, most importantly, pledge to continue providing only the very finest products and services to our patients and medical practitioners. We are seeking a Bilingual (Spanish/English), Part-Time Call Center Manger to join our team. You will manage the day to day operations in our Intake Call Center. The Call Center Manager takes ownership for driving performance and productivity, effective data collection, and the highest quality standards and improvement. As a role model and mentor to the call center staff, the Call Center Manager supports, coaches and mentors staff in pursuit of excellence by providing direction, guidance and sharing knowledge. Accountable for leading in an environment based on trust, teamwork and empowerment, the Call Center Manager ensures clear communication, regular coaching, constructive feedback while maintaining the highest standards of quality of service. Responsibilities include: • Remote leadership of call center staff while ensuring the achievement of agreed upon professional and performance standards. • Coach, mentor call center team through continuous management of their skills, competency and career development. • Drive efficient and quality standards by ensuring evaluation tools in place, streamlining best practices and identifying opportunities for continuous improvement. • Maintain the highest standards and implement quality controls to ensure all information captured is accurately input and published in a timely manner. • Recruit, mentor and develop call center team with exceptional communication skills, proven leadership capability and the highest level of integrity. • Manage and direct all aspects of incoming call center operations. • Develop and monitor quotas for service volume and effectiveness. What we feel are the important aspects you bring to this role: • Bachelor’s degree with at least 5 years of management experience in a call center environment. • Proven leadership ability and experience of managing/training staff in an inbound or outbound call center. • Familiar with a variety of field’s concepts, practices and procedures. • Excellent problem solving, research and analytical skills; attention to detail, objectivity and ability to think strategically. • Results oriented, ability to prioritize, drive and achieve results through self and staff. • Experience coaching call center staff in a healthcare environment is desirable in this role. • Experience with Sales and or Sales Training a definite plus. • Proficiency in MS Office, including Excel skills. Do you think you're a good fit for this role? Please send your cover letter and resume to us ASAP
Skills: Call Center Management Customer service
Hourly - Expert ($$$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
We search for a consultant (and maybe for implementing the solution) for a consultant, who is able to automate human time consuming tasks in a call center for telesales activities. To be specific we search for an expert who know what is done in cold calls and all steps before the cold call itself. The goal is to reduce the effort needed by the agents to the effort, which is only possible to solve by human beings. All other tasks have to be considered as "automatable tasks", which need a short analysis if the automation will generate a big - economical - benefit and therefore is worth to be automated.To filter out applications, please add the result of 8 mulitplied by 3 at the top of your application. We want to have only experienced persons, so provide us only a application if you have at least 5 years of hands on experience on this requested area. To prove your qualification, please share us via dropbox or similar sharing platform the steps from address generation up to the first cold call. Please use a spreadsheet with the columns: process step | process description | rough estimate | automatable process step (a common name for this process step) process description (a description of the process step, to avoid misinterpretation on filtering) rough estimate (a rough estimate from your experience for processing this step manually per address) automatable (is this step automatable at all, from your experience) For all valid responses, we will pay 1h for the above analysis after hiring. But we need this analysis to filter out real experienced persons. The spreadsheet should take for a experienced person only about 10-15 Minutes, if not even already available in own documentation.
Skills: Call Center Management Automation CMS Development
Fixed-Price - Intermediate ($$) - Est. Budget: $50 - Posted
We are seeking an fluent English speaking (no accent) freelancer to make out going calls to USA businesses. NO sales required. You will ask just 3 questions, and record their Yes or No answer on the daily log. Each call will take no more than 5 minutes per call including recording their Yes or No. You should be able to make between 100-120 calls per hour. The business must answer both question 1 and question 2 with a Yes and provide us with how to set up the wholesale account to be considered as a QUALIFIED “YES”. We expect to get 10-20% “YES” to your calls. We will pay $.50 for each QUALIFIED “YES” that you record (and is verified) At 10 QUALIFIED “YES” per hour that would earn $5.00 per hour At 15 QUALIFIED “YES” per hour that would earn $7.50 per hour At 20 QUALIFIED “YES” per hour that would earn $10.00 per hour These are very easy call to make and you will make good money If you are diligent and efficient and willing to earn on performance. You must have either Skype calling or be in a call center that has international calling established. This is a fix position but ignore the budget as it does not apply since this is a pay on performance position. See the attached call script.
Skills: Call Center Management Telemarketing
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Please read the description listed before submitting your application. Requirements: -Technical competence (understand software, hardware, networks, etc), MS Office and English proficiency - Excellent communication skills. Someone who is able to convey information to customers clearly and properly. - Team player, Punctual and Dependable - Ability to learn and follow protocol and guidelines. - Willing to gain Product Knowledge; understand its features and confidently present these as benefits to our customers. - Experience in a fast-paced startup environment. Call center experience, knowledge in VOIP and predictive dialer and experience in marketing, customer support and sales is a plus. - Working computer with high quality headset. RESPONSIBILITIES: - handle sales and other customer enquiries/complaints. - assist customers via chat, call or email in speedy and accurate manner. - provide follow-up actions when needed. - take ownership of customer disputes and manage the issue from start to finish. - attend training sessions and continuously improve knowledge and skills. - ensure that all information entered into the system software is complete and accurate. - work on tasks/projects assigned to you not stated in this agreement. Wired internet connection is required on this job. Freelancers using WIFI and plug-it/internet stick do not need to apply. Work hours will be anytime in between 7AM to 7PM PACIFIC TIME for 8 hours a day, depending on agreement at an initial hourly rate of $5.00 including Upwork Fees. Please update your Upwork profile or send an updated resume (if needed) to help us evaluate if you are fit for the job.
Skills: Call Center Management Administrative Support B2B Marketing BPO Call Center