You've landed at the right place. oDesk is now Upwork. Learn about the new platform.

Call Center Management Jobs

22 were found based on your criteria

show all
show all
only
only
only
show all
only
only
only
only
only
show all
only
only
only
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
This job is only for those who live in Philippines (Manila or Cebu). Please apply only if you live in Manila since a personal interview is required in Makati in the next 2 weeks. I am looking for an skilled manager who has experience with IT, management, and marketing to lead and manage people in IT field. You must have the following experiences: 1- Bachelor's or Master's degree or higher 2- Some IT background 3- MS Office applications 4- Marketing and Social Media 5- Good English communication skills 6- People skill 7- Dedicate and hard worker 8- Project Management Initial job is going to lead people virtually but later on thorough a call center. Please state your desired monthly salary.
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Conducts quality call monitoring, training, and feedback to sales agents. Works with management to identify and address quality and service improvements. Identifies training needs and develops training materials based on quality reviews, coordinating with Operations and Training department for updates and additional training opportunities as necessary. Ensures accuracy and relevancy of training for Contact Center Operations processes and procedures. Experience required: -1-2 years’ experience in a call center environment as a Quality Assurance analyst. -Preferrably with Sales Background. -Home office set up
Fixed-Price - Est. Budget: $ 350 Posted
Sales Assistant needed to hire, train and manage telemarketers We hire telemarketers to generate leads for small businesses. We provide lead generation support for the following fields: Medicare Leads, Life Insurance,Solar Leads, Auto Leads, SEO services for small business, Prospecting & Scheduling services for Dental and Medical Offices. Responsibilities of Virtual Admin includes but is not limited to the below: A. Send out telemarketing agreement to applicants. Then Follow up via phone call and emails to determine who is interested in moving forward by completing the agreement. Ater receiving the agreement email scripts. B. Interview applicants by doing a telemarketing script and rebuttal test. C. Once they pass. Set telemarketers on predictive dialer and monitor leads during shift. Tech Skills: Excel, Google drive. Google Calender and setting up telemarketers on predictive dialer.
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
* Evaluate and assess calls to ensure quality and correct process is in compliance *Write a comprehensive review and provide feedback to help representatives improve call quality * To send daily QA report to manager according to QA form guidelines *Monitor call metrics daily to devise a performance enhancement goal in conjunction with call quality check *Work with representatives direct supervisor to address immediate call quality concerns and issues *Good analytic skills and ability to work independently and in a team *Highly proficient in word, excel and other MS office programs *Able to multi-task and shift between computer systems used in call tracking and documentation *Willing to work overtime and work on U.S. based business hours Must have call center experience. 2 years experience in a call center industry as QA preferred. Must have own dedicated home office and high speed internet connection.
Fixed-Price - Est. Budget: $ 500 Posted
We are currently looking for an experienced and professional marketing company / call center that is capable of successfully introducing clients to a long established and fully FCA regulated investment product. The requirement is simple: utilising your resources, you acquire and determine potential suitable investors, then make a simple introduction to the fully regulated investment house. Your job is then done. For every client you successfully introduce who trades with the investment boutique, you / your company will receive a very generous passive monthly income for potentially many years. One introduction = 12 monthly payments per year every year. The more clients you introduce, the more you will earn. Please look at the attached commission table to see the numbers. Once you have introduced $ 1.5 million you will be on 40% which will pay you circa $200,000 - $250,000 p.a. This opportunity offers excellent training and support. The investment company has a wide portfolio:...
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
My call center has been in business for many years but now we are growing beyond our space and need to outsource some of our work. Please tell me about your call center and the campaigns you're currently working on...