Call Center Management Jobs

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Hourly - Expert ($$$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
I need some help with Phone calls (answering and following) to customers with request about review and follow up (continuous project or new Green, upgrade of Energy Efficiency or Improve Indoor Air Quality. Work with database of clients and add new contracts in a daily basis. Answer e-mail by script and follow up with customers if it is necessary or easier to communicate. Help me with QuickBooks and Accounting. Lead Generation (SMM, Angie’s List, HomeAdvisor, Google CEO, SEO, FaceBook, etc.)
Skills: Call Center Management database management Email Handling Lead generation
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Appointment Setter Wanted ASAP. Must be able to dial warm clients and recite script, setting appointment for agent. Must be able to type well 40wpm+ preferred. Needed for 4 hours, may gain more hours in the future. MUST HAVE ABILITY TO CONDUCT LIVE CALLS FROM VOIP TO THE UNITED STATES. HOURS REQUESTED: 6PM - 9PM (EASTERN) 6AM-9AM - (PHILIPPINES TIME) OR CHECK YOUR COUNTRIES TIME DIFFERENCE BEFORE APPLYING. PLEASE SEND VOICE SAMPLE AS THOUGH YOU ARE ON A SAMPLE CALL. USE SAMPLE SCRIPT (PAGE 4) - CHILD SAFE KIT SCRIPT (CSK) HIRING IMMEDIATELY. START TOMORROW.
Skills: Call Center Management Appointment Setting Calendar Management Email Handling
Fixed-Price - Entry Level ($) - Est. Budget: $5,000 - Posted
Need call center for outbound telemarketing long term performance base projects. Requirements: Must have a call center with minimum 10+ agents and Experience of telemarketing in USA/Canadian campaign at least 2 years Will provide: Training + CRM+ Leads will be provided for the right candidate This is an appointment setting campaign and for every successful appointment, you will get $45 CAD. Average SPD is 2.25 for a good agent. So a good agent can make $101.25 to $150 a day. Very easy project and we are doing it 12 years now. Need more center now. If you are interested, please send your company profile. Have a good day
Skills: Call Center Management BPO Call Center Lead generation Telemarketing
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Candidate must have a prior experience in Tele marketing.People will be calling UK and would be selling Call Blocker Device to the customer at much discounted prices.Feedback of this project is excellent as currently centers and individuals working on the campaign is getting huge success.More details would be shared once we screen agents and fix them for the Job.
Skills: Call Center Management BPO Call Center Sales Telemarketing
Fixed-Price - Intermediate ($$) - Est. Budget: $250 - Posted
We are looking for a customer service superstar with outbound cold calling experience in the Australian market! 100 B2B calls to be made to trade customers who may be interested in our products. No selling required, simply book a followup phone call or email or mark as do not contact in our CRM. We'll give you all the support you need by providing an introduction to our company, our website address and marketing materials for your reference. You will also receive a call list and call script as well as access to our CRM (Zoho) which has an integrated chat so you can instant message for extra support if needed. We estimate that most calls will have an average talk time of 2-4 minutes however you may get the odd prospect who will talk for anywhere up to 15 minutes and it's likely that you'll get a few who will take under 10 seconds. Call wrap time should be in the region of 30 seconds to 1 minute. You will need to have: -Experience and excellent reviews for telemarketing, customer service or outbound call centre duties -Access to good quality VOIP phone with unlimited calls -Quiet workspace free from distractions and background noise -Ability to complete work between Tuesday and Thursday during September and the hours of 9.30am and 3pm AEST As a new business we have lots of work coming up so if you are looking for the opportunity to frequently work from home in sales/support we'd love to hear from you.
Skills: Call Center Management B2B Marketing Customer service English
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
GENERAL DESCRIPTION OF POSITION Candidate will serve as Workforce Management Administrator in a Contact Center environment responsible for all WFM tasks within the call center department. Key responsibilities will include attendance and scheduling functions, forecasting, trends analysis as well as real time monitoring. Supporting US call centers on US EST time.​ Essential Duties and Responsibilities: Prepares intraday reports on staff attendance. Reconciles attendance daily with employee timesheets against schedule and time in/time out reporting. Manages changes to scheduling to ensure adequate daily resource coverage. Communicate with management and operations team to ensure compliance with company standards. Maintain running report of attendance incidents. Ensures hours are accurately accumulated and categorized in a format compatible with company and department payroll procedures. Analyze PTO submissions and approve/deny based on their effect on operations. Monitor attendance and schedule adherence. Processes schedule trade requests for posted schedules Processes management requests for modifications of scheduling events (meetings/training, etc.) Use accuracy of schedule measurements for continuous improvement, including making recommendations to improve scheduling efficiency and team member satisfaction. Provides analytical support for special projects. Collaborate with Operations Department Management on identifying opportunities to further optimize our workforce. Communicates and works with staff members, management, Human Resources, and Accounting. Performs any other related duties as required or assigned. Requirements: 2-5 Years experience in Workforce Management, preferably in contact centers with at least 50 employees. Experience with Workforce Management software (scheduling, performance tracking, reporting) Demonstrated strong analytical skills, with emphasis on forecasting. Ability and willingness to learn new software applications. Skills in complex problem solving, judgment, critical thinking and decision making. Ability to be highly organized with an emphasis on accuracy and timeliness. Ability to organize information and have attention to detail and accurately follow procedures. Ability to work alone with minimum supervision and with others in a team environment, occasionally under time pressure and on several tasks at the same time. Ability to effectively communicate orally and in writing with co-workers, management team, other Departments, vendors, and outside agencies, including being sensitive to professional ethics. Ability to sit the entire work day viewing a computer monitor. Ability to work occasionally evenings and weekends to meet deadlines.
Skills: Call Center Management BPO Call Center Workforce Management
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
The successful candidate will work with a global team to manage the workflow and provide trending analysis to ensure that all contact centers operate efficiently, optimize our resources, and successfully plan capacity to meet the needs of Operations and meet service level agreements. Candidate will also track volumes and metrics for multiple departments and will develop accurate forecasts. Essential Duties and Responsibilities: Long term and short term planning and advanced modeling experience Minimum of 2 years’ experience in forecasting, scheduling and real-time monitoring in contact centers; multiple-center experience is a plus, Strong functional analytical skills Knowledge of process improvement strategies and ability to recommend process improvements for queue logic, scheduling and retention Work with workforce management team and associated softwares (forecasting, scheduling, real-time, load balancing processes, etc.) Generates and maintains short term/long term forecasts for call volume, average handle times, Attrition rates, and headcount for the different areas in the business. Ability to create effective reports, provide tending analysis, using Pivot tables and advanced Excel formulas Requirements: Must have at least 2 years of forecasting in a call center Expert level Excel Advanced knowledge of Microsoft applications (Outlook, Excel, etc…) Strong ability to multitask in a fast-paced dynamic environment Strong written and verbal communications
Skills: Call Center Management BPO Call Center Data Analytics JavaScript
Fixed-Price - Entry Level ($) - Est. Budget: $100 - Posted
The problem: we get calls to our DID and i do not look at them in enough detail as i should. Ideally i would use the information from call detail records to: - assign staff to answer phones, - monitor advertising campaign by geography - call back leads who do not leave messages. - Keep track of people calling more than 3x a week and find out why - Know how many incoming call received today and their distribution whether they were in morning, afternoon or evening. - ideally be able to cross reference a telephone number with outstanding invoice list to prioritize call backs for people who owe us money. - be able to turn reporting on and off. I'm looking for a script that would present call detail records key metrics from our VOIP provider on a daily/weekly and monthly basis. The data would ideally be gathered in a Google Documents spreadsheet. or delivered by email Currently our data needs to be accessed by logging into the VOIP provider ( and selecting Call detail records, then looking for specific things. Automating it would be awesome. Freshbooks has a dashboard for invoices that i quite like and i find very helpful, it would be great if this script achieved the same goal. If you think you can accomplish this automation, please message me and we'll chat on skype to figure out if you are a fit for this out of the box task
Skills: Call Center Management Automation Data scraping Google Apps