Call Center Management Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hello, We are in need of an experienced, native Spanish Call Center manager and customer service representative to coordinate our call center in Spain. Your duties include: - Coordinating and managing the everyday activities of the callcenter, preparing reports etc. - Taking our customers calls and answering their inquiries - Sending mails and reports to customers - Coordinating our growing call-center - Solving various problems - Training new employees We don' t only need a customer service representative, we are searching for the person that will manage our growing Callcenter services. This is an excellent work from home opportunity for a long-term engagement contract. Great salary + incentives. 40+ hours per week. Thank you for your attention.
Skills: Call Center Management BPO Call Center Customer service Customer support
Fixed-Price - Expert ($$$) - Est. Budget: $10,000 - Posted
I need someone to help me get Inbound call center projects for my call center based in India. If anyone can achieve and get me a big project and make it a success I'm ready to take them as the personal employee of my company.
Skills: Call Center Management
Fixed-Price - Expert ($$$) - Est. Budget: $400 - Posted
Looking for a telemarketing script for our company that raises capital for merchant loans, similar to payday loans, but for small businesses. We are looking for someone with experience in the call center industry, that has provided quality scripts for financial product sales in the past. We are looking to hire immediately for this job. We need an outbound script that is going to effectively scrub through a list of leads to find qualified prospects.
Skills: Call Center Management Business Writing Copywriting Marketing strategy
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Haldey Pharmaceutical’s dedicated compounding laboratory utilizes modern state-of-the-art equipment and technology, innovative medication-dosing devices and high-quality ingredients. We use only the finest-grade ingredients, obtained solely from trusted FDA-registered facilities. Our growing formula-database includes nearly 11,000 custom-tailored formulas. At Haldey Pharmaceutical, we believe “People Make the Difference.” We strive to deliver a sense of professional pride and accomplishment to each member of our staff — and, most importantly, pledge to continue providing only the very finest products and services to our patients and medical practitioners. We are seeking a Bilingual (Spanish/English), Part-Time Call Center Manger to join our team. You will manage the day to day operations in our Intake Call Center. The Call Center Manager takes ownership for driving performance and productivity, effective data collection, and the highest quality standards and improvement. As a role model and mentor to the call center staff, the Call Center Manager supports, coaches and mentors staff in pursuit of excellence by providing direction, guidance and sharing knowledge. Accountable for leading in an environment based on trust, teamwork and empowerment, the Call Center Manager ensures clear communication, regular coaching, constructive feedback while maintaining the highest standards of quality of service. Responsibilities include: • Remote leadership of call center staff while ensuring the achievement of agreed upon professional and performance standards. • Coach, mentor call center team through continuous management of their skills, competency and career development. • Drive efficient and quality standards by ensuring evaluation tools in place, streamlining best practices and identifying opportunities for continuous improvement. • Maintain the highest standards and implement quality controls to ensure all information captured is accurately input and published in a timely manner. • Recruit, mentor and develop call center team with exceptional communication skills, proven leadership capability and the highest level of integrity. • Manage and direct all aspects of incoming call center operations. • Develop and monitor quotas for service volume and effectiveness. What we feel are the important aspects you bring to this role: • Bachelor’s degree with at least 5 years of management experience in a call center environment. • Proven leadership ability and experience of managing/training staff in an inbound or outbound call center. • Familiar with a variety of field’s concepts, practices and procedures. • Excellent problem solving, research and analytical skills; attention to detail, objectivity and ability to think strategically. • Results oriented, ability to prioritize, drive and achieve results through self and staff. • Experience coaching call center staff in a healthcare environment is desirable in this role. • Experience with Sales and or Sales Training a definite plus. • Proficiency in MS Office, including Excel skills. Do you think you're a good fit for this role? Please send your cover letter and resume to us ASAP
Skills: Call Center Management Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Excellent opening with a US-based firm for experienced Sales Executives. The person will primarily be responsible for connecting with individuals and businesses on phone, leading online meetings, and persuading individuals to perform specific tasks. Please note, this is a telecommuting role, and it shall be a one-two day telephonic interview process. Key Responsibilities: • Make calls to individuals and businesses in US • Identify existing data and keep track of user activity • Respond to customer queries on call in the most professional way • Resolve customer complaints and keep concerned teams updated with every day and every call's status • Be persuasive on calls and motivate individuals and businesses to perform specific tasks Requirements: • Should be willing to work US day hours • Must have access to high speed broadband internet • Proficiency in oral communication skills • Must have strong US accent • Self-motivated by personal performance, self-starter and quick learner • Orientation towards Customer Service and Selling • Is able to communicate to and influence customers • Is able to work in collaboration with other teams for closures • At least have at least 3-4 years of experience working for the US market as a Customer Service and Sales professional Benefits: Attractive compensation Performance-based salary raise
Skills: Call Center Management Call Handling Cold calling English
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We need someone who has had prior experience in calling Expired Listings and handle the objections to get the listings. We also need someone who has prior experience in calling FSBO leads and gaining listing appointments from them. Who has a proven track record of handling real estate objections and converting tough leads in to listings? We are a very large real estate team who sold over $157 million last year, also who currently has 9 virtual assistants for different position's.
Skills: Call Center Management Appointment Setting Call Handling Telemarketing
Fixed-Price - Intermediate ($$) - Est. Budget: $100 - Posted
Looking for an English speaking call center. Duties: Answer call and input callers information into our calendar Answer call and forward/connect the call to our representative in case of emergency Email call log to us within 5 minutes. Please provide your pricing and resume for consideration.
Skills: Call Center Management Call Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
EXPERIENCED MORTGAGE SALES ONLY. Will require mortgage specific references. I am looking for someone with mortgage sales experience to telemarket to borrowers eligible for refinances on their current mortgage. This is not just finding people interested and setting up appointments. You will need to sell them on our company, loan program, and the reason for doing the refinance, while creating a sense of urgency. After you set the appointment, they should be afraid to miss my call. I have a good, easy list, saving all borrowers $300-400 a month. I can not provide training, but will provide a breakdown of the loan program we are selling. Must also be familiar with Encompass.
Skills: Call Center Management Business Development Lead generation Marketing Automation
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Must have phone center experience, be a professional and well spoken, only native english speakers will be considered. We are looking for a talented and driven individual who will be making calls to sales representative who have applied to become a sales representative for our company. The candidate must be able and willing to help us create the initial dialog and help to split test for optimal performance. The candidate will explain the basics of the job to the potential sales representative and set up their next appointments with their trainer. We are looking to spend between $15-$20 for this position plus performance incentives. This will start as a part time job and could quickly turn into a full time position.
Skills: Call Center Management BPO Call Center Call Handling