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Call Handling Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Overview: Los Angeles company seeks virtual assistant and customer service representative to work side by side with CEO to reply to and handle inbound and outbound phone calls & emails to schedule appointments and answer frequently asked questions. More specifically, assistant will help by: 1) Answering phone calls from long term clients and first time callers asking to schedule a meeting, asking for directions, placing orders, requesting status updates, etc 2) Making outbound phone calls and emails to confirm appointments with clients and potential clients, schedule appointments, answer questions and tell clients how to prepare for their appointment with the CEO 3) Filtering through all of the CEO's emails and determining which emails he must respond to urgently 4) Updating our growing customer list and database to include new clients, customers and referral partners 5) Archiving emails, documents and scripts to answer frequently asked questions Key Skills Needed To Do The Job Well: Excellent written and spoken American English Experience handling phone calls and emails coming in and out of the United States Microsoft Excel, Word, PowerPoint, Google Docs and Google Calendar Must be: Self-motivated, career-driven, competitive, eager to learn new skills Willing to work Monday-Friday 10:15 AM PST - 4:15 PM (25 hours per week) Able to work independently A successfully assistant will: Check in with CEO at 10:15 AM EST Monday – Friday to respond to emails received for the day Independently reply to emails from clients requesting meetings Ask the CEO who he'd like reach out to and the times he would like certain meetings scheduled Work on projects that require internet research and create lists in Microsoft Excel Connect with customers, clients and referral partners on Linked In You Should Be Interested In This Job If You Are Looking: For a stable and long-term career as a virtual assistant for a US company To work with a very patient, admirable, knowledgeable and friendly boss who is great at training new hires To work in a company that has a noble mission and does great things for people To advance in the responsibility and independence you are given in your current job If you’re interested in this position, tell us why you’re so confident you can do a great job.
Skills: Call Handling Administrative Support Appointment Setting Calendar Management
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
U.S. Based company looking for Virtual Assistant and Customer Representative to work with clients and potential clients who need our help sending their kids to college. Duties include, but are not limited to responding to and filtering incoming emails, take over my emails, phone and forward them to the appropriate person or queue. You will: 1) Take inbound phone calls 2)Make outbound phone calls 3) Schedule people asking for an appointment 4) Place certain emails in google docs 5) Reply to emails and tell people when we will get back to them or that you 6) Create a VIP List 7) Forward emails to me you don't know how to answer 8) Document frequently asked questions 9) Send outbound emails 10) Make outbound phone calls 11)Sort via junk emails Must be: Excellent in written and spoken American English You must adhere to hours of operation: Monday-Friday 10:15 AM PST - 4:15 PM. 25 hours per week.
Skills: Call Handling Administrative Support Appointment Setting Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Seeking a person with customer support / account management experience to handle questions our customers have relating to our website or their accounts. Could include outbound calls as well to obtain updated payment information, email addresses, or other info as needed. Background: We are an 18 year old online community consisting of businesses who buy and sell computer related IT equipment. We need someone to help us field their questions, and to keep our member information up to date. Requirements: - Experience in a customer support role. - Excellent verbal communication skills - Excellent written communication skills - Technology to support QUALITY VOIP calls - Good people skills. - Reliable - Flexible schedule - 10-15 hours per week
  • Number of freelancers needed: 2
Skills: Call Handling Administrative Support Customer service Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Looking to hire Sales Representatives to work full time, 10:00 am - 7:00 pm EST. Must have excellent English communication skill. Must be willing to work extended hours. Previous work experiences with Sales and Outbound Calls are required. Base pay (hourly) plus commissions. Weekly payout. If interested and available for the job, please submit your updated resume at sysareehomebased@gmail.com or add me on Skype at sysaree.sevilla.facturan
  • Number of freelancers needed: 10
Skills: Call Handling Appointment Setting BPO Call Center Cold calling
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
We are looking for a reliable, proficient freelancer who is able to support our Turkish market in the areas of Customer Service (via phone, email ticketing system, live chat), Product Approvals and Translations on an ongoing/part time basis. To be considered for this role you will need to demonstrate minimum 3 years in a similar role. Level of Japanese: native Level of English: fluent Full training will be provided for this position. Please apply with relevant experience and attach a copy of your current CV.
Skills: Call Handling Customer service Customer support Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Guaranteed hourly wage. Call to only businesses. Find people at companies, gather information from receptionist, navigate phone system. Calls made only during US time zones (8am to 8pm eastern time (UTC-4). Minimal talking. Dialer does all the work. You just navigate it with receptionists. All you need is headset on your computer and internet browser. Can be done completely flexible. Work anytime for very short or long duration of being logged in. You choose. Please apply today!
  • Number of freelancers needed: 20
Skills: Call Handling Administrative Support BPO Call Center Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
The Call Center Representative job responsibilities include: • Answer inbound telephone calls and speak with customers for efficient problem resolution • Gather customer information, complete transactions, answer customer questions • May require cross selling or upselling of additional products • Able to meet or exceed quality and production goals Qualifications • Minimum of two years’ of inbound and outbound customer service call center experience • Strong written and oral communication skills • Customer centric mindset • Strong data entry skills-typing at least 25 wpm Responsibilities Handle incoming calls and emails from customer service and sales department Initiate outbound calls to customers and troubleshoot issues to provide utmost customer service Maintain accurate documentation and distribute to appropriate departments Records and documents information from Drivers and distributes to appropriate departments
Skills: Call Handling Cold calling Data Entry Email Handling
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
National Account Manager Job Description Using call presentations, product knowledge and communications skills, the National Account Manager (NAM) will generate interest and sales within our B2B customer base. The goal of the NAM will be to communicate, primarily via telephone and email, with customers and prospects to identify their needs that we can fulfill. The National Account Manager will sell from a small catalog. Quotas will be set in order to require a specified number of calls and or reach a minimum dollar or sales number. Role and Responsibilities • Develop and re-engage leads of our B2B customers • Develop business through phone and email correspondence with leads • Cross sell and upsell to strategic lists of existing customers • Ability to follow up and see multi-step sales process through to completion • Participate in weekly meetings • Use marketing material to make customers and prospects aware of our products and promotions • Hit daily/weekly/monthly sales goals • Enter orders into CRM and Credit Card processing systems • Update customer information in CRM Job Competencies • Strong Communication Skills • Adaptability • Responsibility • Decision making • Organizational Skills • Attention to Details • Integrity/Ethics • Negotiation • Prioritization • Problem Solving • Goal Oriented • Perseverance • Reliable • Responsiveness • Basic math skills • Strong initiative • Strong interpersonal skills This position requires the following minimum qualifications: • Minimum of Bachelor’s Degree or equivalent years of sales related experience • Demonstrated track record of success • Ability to listen well and problem solve with customers and within sales team • Ability to understand a directed plan and stay focused to execute that plan • Proficient in basic email, CRM, and credit card processing products including Infusionsoft, Authorize.net, Word, Excel, etc… Preference will be given to candidates with the following skills and abilities: • Experience in the hardware, tool or tool accessory industry • Experience working with an CRM system, specifically InfusionSoft and/or SalesForce • Willingness and desire to develop a long-term predictable income stream This position consists of base pay + Commissions As mentioned, if the right candidate proves his/her ability, vested interest in company profit-sharing and ownership opportunity is available at our discretion. We are a growing company with large ticket sales and a loyal customer base.
Skills: Call Handling Authorize.Net Development B2B Marketing Business Development
Fixed-Price - Intermediate ($$) - Est. Budget: $1,600 - Posted
We are looking for a number of representatives to handle customer service duties for Denmark. Please send your "Skype id" together with your resume. Contractor requirements We are looking for a contractor who: 1. Is available for 8 hours per day. 2. Has worked in a customer service setting or a similar customer-satisfaction job. 3. Has a solid command of the Danish language. 4. Has 50% or more English for training and internal communication purposes. 5. Internet connection of 2Mb or more. It can not be wireless nor through a datacard. You should also test that you do not have a latency of over 100ms. You can test these requirements running a simple test at speedtest.net 6. Windows environment: We work with a windows based web program. We do require for you to have a computer that runs on windows or has a windows environment already installed. Your operating system must be original. 7. Headset: This headset can be simple but it must connect to your computer via USB. This is to ensure proper phone behavior and call quality. How to apply To apply, please respond with a cover letter that includes the following: 1. The language level that you have (should be 90% or above) 2. Your customer service experience 3. Your schedule availability In addition, please send us the results of the personality test that you may take at the link below: www.humanmetrics.com/cgi-win/JTypes1.htm About the company We are a customer service call center with headquarters in California, US and San Jose, Costa Rica. We have been operating independently since 2007 and have successfully contracted remotely for over three years now.
  • Number of freelancers needed: 5
Skills: Call Handling Customer support Danish
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