Call Handling Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are seeking a contractor to provide phone answering and email response services for our business, as well as handling a small list of daily administrative tasks. Contractor should be experienced in using a range of SaaS platforms, such as support desk software, CRM systems, team collaboration & chat systems. Contractor will be responsible for handling all incoming inquiries, ranging from customers requesting copies of invoices or with questions about their account, to prospective customers who want to learn about our services or get quotes for services. We will provide detailed training materials to assist in learning and taking on this project. We are contractors that can provide 100% up-time Monday-Friday, 9:00 AM to 5:00 PM, but a flexible billing structure that reflects actual time spent on our work. We currently receive 1-5 calls per day and 10-30 emails per day. We expect this to increase in the coming months in response to an aggressive growth campaign. This is a permanent / long-term role that we hope will grow with us.
Skills: Call Handling Administrative Support Customer support Telephone Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I need someone to help in assisting with phone calls for a service department. I am going to start out small with the work load and it can turn into more work. Tasks that need to be done: 1. Check our dropbox inbox, here we have files that are scanned in and they need to be named and filed properly in our dropbox. 2. out bound calls to past customers to try to get them to re book with us. This would be the first job I would like to start with. 3. Call reminders, check the calendar each day and make an outbound call to the customer to remind them of their appointment for tomorrow. Make notes in our software. 4. Call follow up, at the end of each day call the customer and follow up with them to see how the job went. If there was a concern it needs to be emailed over to me. Notes will be put into our system. Must be able to use a web based scheduler and be able to make out going calls - we will set up either a skype, google voice or magicjack account for you to use remotely. If all goes well we could set up a block of hours during the day to answer the phones for us and book appointments etc. I would like to set up a test phone call for you to call me so we can test a script out. I would like for you to pretend you already work for me and to call me with the script below. This is a test to see how well you can follow directions and how you sound on the phone. Once you apply please call my cell phone directly. Please leave a voicemail if I do not answer. When reading the script enter your name how it appears on upwork so that I can match your call to your profile. Hours I am going to start with someone working from 1PM to 5PM Monday to Friday eastern time. More hours will be available as the position grows. START SCRIPT Hi Nick, This is (insert your name) from Sylvester Electric, we were out in your home a few months back we wanted to make sure you were happy with our service and make sure there isn't anything more we can do for you. You can reach us any time at 978-957-3422, have a great day END SCRIPT
Skills: Call Handling Appointment Setting Cold calling Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are in need of customer service agents for an online ordering company. All candidates must be well spoken, have strong communication skills, are able to work in fast paced environment, has critical thinking skills, highly trainable and available at least 40-50 hours per week. Responsibilities may include (but not limited to): • Processing orders • Assisting customer requests • Providing technical, billing support • Escalating complaints if possible Requirements: • Must have reliable internet connection and no frequent power outages ( speed test result required ) • Must have good computer skills • Must be a team player, patient and has warm personality • Must be comfortable interacting with customers daily • Must have previous customer service experience • With customer support training and quality control experience preferred. Please attach a short recording about yourself and work experience, no longer than 3 minutes and should be in English. We offer long term opportunity. ***** NO agencies please.
  • Number of freelancers needed: 10
Skills: Call Handling Computer Skills Customer service Data Entry
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Guaranteed hourly wage. Call to only businesses. Find people at companies, gather information from receptionist, navigate phone system. Calls made only during US time zones (8am to 8pm eastern time (UTC-4). Minimal talking. Dialer does all the work. You just navigate it with receptionists. All you need is headset on your computer and internet browser. Can be done completely flexible. Work anytime for very short or long duration of being logged in. You choose. Please apply today!
  • Number of freelancers needed: 20
Skills: Call Handling Administrative Support BPO Call Center Customer service
Fixed-Price - Expert ($$$) - Est. Budget: $1,000 - Posted
We are serving in website designing & development for more than 5 year. We are looking for someone for sales, tele-calling etc to find projects on website designing & development project from US & CANADA. Our skills are wordpress, magento, php, android, digital marketing etc. Please send me your skype in proposal for quick hiring!
  • Number of freelancers needed: 5
Skills: Call Handling BPO Call Center Cold calling Data Entry
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
For our international contact center, 5CA is looking for a work from home Customer Service Agent to provide support for various well-known international technology companies. Tasks : - Providing Customer Care services to customers (consumers and businesses) through all communication platforms – phone, social media, email, web chat – resulting in a satisfactory solution to the customer’s inquiry. -Working together with team leaders and trainers to constantly keep your knowledge up-to-date. -Making sure that the customer is satisfied with the whole customer service experience, every time. Requirements -You are fluent in English and a second language (speaking and writing), a 3rd language is a big plus. -You have experience with computers and technology products. -You are passionate about customer service, and have a knack for social media and communication. -You have a relevant educational background e.g. Social Media/ Communication. -You are a quick learner, and are open to working with new technologies and products. -You are flexible, a strong communicator, good at multitasking and problem solving. -You are available full time. -You have a dedicated quiet work space that is located within your own residence. -You have your own laptop or desktop PC with windows 7 or 8.1, a good working USB headset and a fast, reliable internet connection (Upload min. 512 KB, Download min. 1 MB).
Skills: Call Handling Customer service Customer support Email Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Four our international and Multilanguage contact center, 5CA is looking for a Work-From-Home Customer Service Representative who is bilingual in both English and Danish to provide support for various well-known international technology and videogames companies. Main tasks include: - Providing customer support by telephone and e-mail, providing a satisfactory solution to the customer´s inquiries. - Working together with team leaders and trainers to constantly keep knowledge up-to-date. - Ensuring customer satisfaction. Requirements - Fluency in English and Danish (speaking and writing). Additional languages are a big plus. - Experience with computers and technology products. - Experience in a Customer Service environment, Call Center or an international business setting. - Quick learning skills and being open to working with new technologies and products. - Flexibility, strong communication skills and being good at multitasking and problem solving. - Full time availability - A dedicated, quiet work space that is located within your own residence. PC requirements: - Owning a PC (Apple computers are NOT compatible) with a Core i5 (or better/similar) processor - 4GB of RAM (though 8GB or above is better) - 1.0 Mbps download speed - 0.5 Mbps upload speed - Windows 7 or 8.1 with a 64-bit system - Having a pair of USB headsets (though this is required in the latter stages of the process) What we offer: - The possibility to work from the comfort of your own home. - Constant up to date training and access to the latest information in technology and videogames. - An organized structure, product of years of experience in the industry, which allows all agents to benefit from our expertise. - All the required software, tools and data base. - A permanent contract focused on a long-term relationship. - Being part of a company that treats remote employees as part of its family.
Skills: Call Handling Customer service Customer support Danish
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
For our international contact center, 5CA is looking for a German/ English speaking technical support agent (work from home) to provide service for various exciting IT-, gaming- and consumer electronics projects. Tasks -Providing Technical Support services to customers by telephone, e-mail and/or web chat, providing a satisfactory solution to the customer’s inquiry and to exceed his/her expectations in doing this. -Working together with team leaders and trainers to constantly keep your knowledge up-to-date. -Making sure that the customer is satisfied with the whole customer service experience, every time. Requirements -You are fluent in German and English, speaking and writing – a 3rd language is a big plus. -You have existing knowledge of hardware, networking, routers and mobile devices. An IT- or other relevant technical education is a big plus. -You are a quick learner, and are open to working with new technologies and products. -You are flexible, a strong communicator, good at multitasking and problem solving. -You are available full time. -You have a dedicated quiet work space that is located within your own residence. -You have your own computer with at least 4 GB RAM memory and an i5 processor or similar/ better, max. 3 years old (with windows 7 or 8.1- 64bit, a good working USB headset and a fast, reliable internet connection (Upload min. 512 KB, Download min. 1 MB internationally).
Skills: Call Handling Customer service Customer support Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hi there! We are seeking for a new customer service and order processing professional. At Solid Lift Parts, we believe that there is always a simpler way to do things. We are always challenging the status quo and will easily change to keep bettering our company and its team. We always challenge and achieve new goals as we value improvement. If you are an individual that value challenges, improvement, change, and simplicity, you will love being part of our team! This is a full-time, permanent position with 8 hours per day and paid 1 hour break for 5 days a week of work with paid US federal holidays and potential bonuses. Some technical qualifications are as follows: - Email in professional manner - Research online - Fast keyboard typing skills (minimum 65wpm) - Fluent in English, written and spoken - Able to write a detailed article about a given topic - Some experience using Quickbooks or Xero is recommended - Headset (Post training stage, we will provide you with upgrades for your home office to help improve work efficiency) - Tech savvy ABOUT YOU: - Great personality - Success Driven - OK with Working on weekends - Patient - Degree in Engineering a plus - Automotive background is a plus MUST PROVIDE: - Internet speed test - Please provide a screenshot - Top internet speed capacity at your location by your internet provider - Please provide the info about your computer`s speed, ram space, hardware information - Skype ID, so we can contact the right person immediately - Voice recording. You can use any tool you want, here is the one that is completely free: http://vocaroo.com/ HEADS UP: During the application process, you will have a voice interview via Skype, series of real time online logic and memory tests. We are looking to fill a permanent position. *Applicants who does not provide the results of the internet speed test and info about your computer as well as the answers on all screening questions will be automatically rejected. Thank you for inquiring!
Skills: Call Handling Blog Writing Customer service Customer support
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, Less than 10 hrs/week - Posted
Make sales calls, manage the database, work with buyers and sellers, manage timelines, bird dogs and attorney.... be part of the deal from the initial sellers call, sending the contract for a signature, finding and communicating with cash buyers. Must be great on the phone and enjoy making calls sellers and cash buyers. Send Group texts, build rapport, keep tabs of my To-do list. Your English must be flawless and/or near perfect. Written English skills a must, working knowledge of Podio, Callfire, and database management a must. Accuracy must be your mantra. You must have experience and be willing to share ideas to make the process better, Managing me as much as managing yourself ; ) I'm a fun down-to-Earth guy, in need of help to get deals. I also have a high expectation for you to find deals - leads will be sent to you in most cases via massive mailings! you just need to check the voicemail and call them back. you will be provided with training, and scripts, and of course applause. I love this business and I hope you do too.
Skills: Call Handling Cold calling Podio