Call Handling Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $15 - Posted
Entering customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format. Maintains data entry requirements by following data program techniques and procedures. Verifing entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data. Tests customer and account system changes and upgrades by inputting new data; reviewing output. Securing information by completing data base backups. Maintains operations by following policies and procedures; reporting needed changes. Maintains customer confidence and protects operations by keeping information confidential.
Skills: Call Handling Customer service Data Entry Virtual Assistant
Fixed-Price - Intermediate ($$) - Est. Budget: $500 - Posted
We are looking for a positive, kind, and intelligent customer satisfaction team member to join our online business! We need someone that is efficient, thorough, hard working, and extremely good at treating customers with the utmost respect. We work with VIPs, and we need someone that can communicate with them via chat and phone, with respect and kindness. Responsibilities: - Respond to Online Customer Chats Immediately throughout the day (usually around 5 to 10 a day) - Answer customer calls (usually around 7 a day) Pay will be a set $500 a month to start with possible raises, promotions, and additional responsibilities in the future if we are happy with how you fit into our team. Thanks!
Skills: Call Handling chat support Customer service Phone Support
Fixed-Price - Entry Level ($) - Est. Budget: $30 - Posted
Full Time Virtual Outbound Agents / Telemarketers / Telesales for US campaigns (HOME BASED) We are currently hiring home-based Outbound Agents/ Telemarketers to provide full-time cold-calling telemarketing/ telesales support to our clients in the US. Please send your updated resume with photo to Our recruitment team will contact you within 24-48 hours. Be part of our growing community and take advantage of the following benefits: P20,000 – P100,000 monthly commissions Full time position or freelance/part-time so long as you can keep the quota of having at least 1 sale per day Full pay - no deductions Work from the comfort of your own home Fixed weekends off Set free from long commute, traffic and road pollution Stay safe from bad weather Be self-managed and independent Start work ASAP Working Hours: Full time, night shift Work Schedule: 11PM - 8AM Ph time, Monday-Friday (fixed weekends off) Qualifications: Excellent English communication skills (written and verbal) Open to new / fresh graduates with No BPO experience 3-5 years of BPO experience and/or Sales / Telemarketing is a plus Open to under-graduates with 3-5 years of BPO experience and/or Sales / Telemarketing Experience in handling North American accounts preferred University / college graduate preferred but not required Knowledgeable in social media platforms is preferred but not required Personal bank account(BDO or BPI) for wire transfer Professional attitude must be assertive, proactive, driven, willing-to-learn, articulate and a positive can-do attitude is a must Generate the required quota and target sales of 1-2/day Experience in Telco or Satellite Dish is preferred Technical Requirements: * Desktop or Laptop MUST HAVE at least 4gb (USABLE) RAM, i3 processor or its equivalent - Wired DSL Internet Connection of at least 4MBPS - Headset USB (w/ noise cancellation feature is a plus) - An HD Webcam (720p/3mp or better) - A stable supply of electricity - A professional and quiet working space Note: Payment is by commission basis only, I don't pay an hourly rate because I've been deceived countless times by agents who are not delivering results. In contrary the agents by commission basis are more effective for us since I can give them the maximum payout per sale since they are not paid by the hour and they have been delivering astonishing results since a lot of them are family persons or head of the family. If you have the drive to earn a lot and improve your way of living then this job is for you. Christmas season is coming and there would be lots of expenses to be made, if this job fits you it will serve you best. Commissions is discussed once qualified for the job as well as travel incentives in Asia and USA. Initial interview would be via skype:
Skills: Call Handling Cold calling Customer service Outbound Sales
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Looking for someone to be the main point of contact for several clients. Provide the following services: - Manage and keep track of projects tasks - Be the main point of contact for tech support >> handle or escalate tickets - Email and call customers weekly with status update - Reach out to consultants on projects to get status updates to provide customers - Take calls from customers Required Skills - Extremely organized - Excellent spoken and written English - understands technology well - Can provide tech support for Office 365, Macbook issues, email issues etc. - Can be trained on technical tools to support customer e.g. antivirus, AWS etc. - Very technical, understands and can support computers, software, basic applications Preferred but not required - Support proposal writing
Skills: Call Handling Amazon EC2 Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We need a telephone verification agent. No cold calling. You will be responding to customer inquiries via phone. You will be calling to verify the validity of their inquiry as well as the information they submitted. You will be making around 25 calls per hour. Here is a list of what will be expected: - Calling and verifying the information the client submitted on our web page - Logging notes and calls in our custom CRM Tools you will use and should have experience with: - Google Voice - Skype - CRM - Basic CRM knowledge, we will train you with our CRM. Tasks: - Daily calls (M-Thursday) - 20 hours a week, 5 hours per day - Need to average at least 20 calls per hour - We work on EASTERN TIME ZONE, you WOULD HAVE TO BE AVAILABLE to start at 9:00 AM EST - 2:00 PM EST. - This is a LONG TERM position for right candidate.
Skills: Call Handling Customer service Customer support Phone Support
Fixed-Price - Intermediate ($$) - Est. Budget: $1,600 - Posted
We are looking for a number of representatives to handle customer service duties for Denmark. Please send your "Skype id" together with your resume. Contractor requirements We are looking for a contractor who: 1. Is available for 8 hours per day. 2. Has worked in a customer service setting or a similar customer-satisfaction job. 3. Has a solid command of the Danish language. 4. Has 50% or more English for training and internal communication purposes. 5. Internet connection of 2Mb or more. It can not be wireless nor through a datacard. You should also test that you do not have a latency of over 100ms. You can test these requirements running a simple test at 6. Windows environment: We work with a windows based web program. We do require for you to have a computer that runs on windows or has a windows environment already installed. Your operating system must be original. 7. Headset: This headset can be simple but it must connect to your computer via USB. This is to ensure proper phone behavior and call quality. How to apply To apply, please respond with a cover letter that includes the following: 1. The language level that you have (should be 90% or above) 2. Your customer service experience 3. Your schedule availability In addition, please send us the results of the personality test that you may take at the link below: About the company We are a customer service call center with headquarters in California, US and San Jose, Costa Rica. We have been operating independently since 2007 and have successfully contracted remotely for over five years now.
Skills: Call Handling Customer support Danish
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
We are a real estate investing company in the continental United States. We Are looking for someone who has a telemarketing background or sales. I'm looking for a virtual assistant that will do the following: * Listen to phone messages of incoming leads and transcribe the messages * Follow up leads via phone within 5 to 10minutes with a script to obtain additional information about the property the client wishes to sell. * Research the property in several databases (I will provide these) * Follow up with clients to make offer on properties (I will tell you what the offer amounts are after reviewing your research). We need to make 5 offers a day ! * Send Contracts * Handle All appointments and Showings This position has a $200.00 bonus for every deal we close on. We are looking to close between 2 - 5 deals a month. All candidates must have the following: ** MUST HAVE *** * Very fluent in writing and speaking english * A laptop and internet connection * Skype * Must be good with people * Some previous experience with phone sales * Good at improvising and figuring out things on your own after awhile Available between 9am-5pm CMT (USA) and be able to make 5 Offers a day on seller properties. I will provide scripts and training on all software and procedures.
Skills: Call Handling chat support Customer service Customer support
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Responsibilities: -Provide excellent customer service to new and existing customers -Must be computer savvy and phone savvy -Must be available to work some nights and weekends -Hours are 9am - 6pm with a 1 hour lunch Qualifications: -Ability to navigate through multiple computer applications with speed and accuracy. -Ability to work with customers to resolve inquiries. Provide troubleshooting assistance to customers. -Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals. -Maintain a high level of world class customer service and professionalism to a wide range of customers. -Ability to read and interpret documents. Benefits: Medical/Dental/Vision benefits available Instructions for Applicants: Applicants will be contacted by the specific franchise location. All franchise locations are independently owned and operated.
Skills: Call Handling Administrative Support Customer support Data Entry
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Our company is seeking for Customer Support Specialist for 3 months starting as soon as possible. Overview: The Support and Operations Center is a 30 hours per week customer support center, providing assistance with using technology. The SOC provides telephone, e-mail and on-line chat consultations. The general customers SOC specialist consults on Customers questions and issues and is expected to explore the problem with the customer, triage and research it, and then present the solution in a way the customer can understand. In addition, the SOC specialist analyzes reported issues to determine if there are problems that need to be escalated, spotting trends out of what can often be confusing data and at other times identifying themes that are difficult to isolate. The SOC specialist has to follow up on all escalated issues to ensure resolution. The customers environment changes rapidly and it is critical that the SOC specialist continues with professional development. There is little opportunity for formal training so the SOC specialist needs to stay abreast of technology and be prepared to explore new techniques. The SOC specialist is expected to document solutions to problems for a customer-facing knowledge base as well as write internal technical documentation and procedures. Much of the communication with customers is done via originally written e-mail. The SOC specialist must be part teacher, as a goal of the SOC is to educate the customers so they can work independently.
Skills: Call Handling Customer service Email Handling Phone Support
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, Less than 10 hrs/week - Posted
Currently a project based role with a view to permanent part-time hours with Restock. I need a freelancer who is committed to deliver the following tasks: 1) Call prospective customers in designated market area to qualify leads and explain type of product offered. 2) Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations. 3) Maintains phone time or sales and appointments quotas as determined by Restock. 4) Communicate respectfully and politely with potential customers at all times. Some desired common skills: Speaks clearly and effectively to customers Great listening and closing skills Strong organizational skills Ability to maintain composure during stressful situations Capable of handling customer rejection
Skills: Call Handling Appointment Setting B2B Marketing Cold calling